Information and Options > First Contact services

First Contact services are local collaborative projects in which participating agencies undertake to ensure that when they are in touch with someone in the course of their work, they offer the person the opportunity to fill out a short questionnaire about their current needs and concerns. The questionnaire is then processed centrally and the person referred to whichever partner agencies are best able to help. For example, an older couple getting adaptations to their bathroom through a local Home Improvement Agency (HIA) might also be able to get advice on fire safety from the Fire and Rescue Service and information about garden maintenance through their local Age UK.

Click a location to view all first contact services services in that region.

Information and Options > First Contact services services in England

Bedfordshire (2)
Bedford (2) Luton (1) Mid Bedfordshire (1) South Bedfordshire (1)

Berkshire (1)
Bracknell Forest (1) Reading (1) Slough (1) West Berkshire (1) Windsor and Maidenhead (1) Wokingham (1)

Buckinghamshire (2)
Aylesbury Vale (2) Chiltern (2) Milton Keynes (2) South Bucks (2) Wycombe (2)

Cambridgeshire (3)
Cambridge (2) East Cambridgeshire (2) Fenland (2) Huntingdonshire (2) Peterborough (1) South Cambridgeshire (3)

Channel Islands (1)
Guernsey (1) Jersey (1)

Cheshire (2)
Chester (1) Congleton (1) Crewe and Nantwich (1) Ellesmere Port and Neston (1) Halton (1) Macclesfield (1) Vale Royal (1) Warrington (1)

Cornwall (1)
Caradon (1) Carrick (1) Isles of Scilly (1) Kerrier (1) North Cornwall (1) Penwith (1) Restormel (1)

Cumbria (2)
Allerdale (2) Barrow-in-Furness (1) Carlisle (1) Copeland (1) Eden (2) South Lakeland (1)

Derbyshire (2)
Amber Valley (2) Bolsover (2) Chesterfield (2) Derby (1) Derbyshire Dales (2) Erewash (2) High Peak (2) North East Derbyshire (2) South Derbyshire (2)

Devon (1)
East Devon (1) Exeter (1) Mid Devon (1) North Devon (1) Plymouth (1) South Hams (1) Teignbridge (1) Torbay (1) Torridge (1) West Devon (1)

Dorset (2)
Bournemouth (2) Christchurch (2) East Dorset (2) North Dorset (2) Poole (2) Purbeck (2) West Dorset (2) Weymouth & Portland (2)

Durham (1)
Chester-le-Street (1) Darlington (1) Derwentside (1) Durham (1) Easington (1) Hartlepool (1) Sedgefield (1) Stockton-on-Tees (1) Teesdale (1) Wear Valley (1)

East Riding of Yorkshire (1)
East Riding of Yorkshire (1) Kingston upon Hull (1)

East Sussex (2)
Brighton & Hove (2) Eastbourne (1) Hastings (1) Lewes (1) Rother (1) Wealden (1)

Essex (2)
Basildon (1) Braintree (2) Brentwood (1) Castle point (1) Chelmsford (2) Colchester (1) Epping Forest (1) Harlow (1) Maldon (2) Rochford (1) Southend-on-Sea (1) Tendring (1) Thurrock (1) Uttlesford (1)

Gloucestershire (3)
Cheltenham (2) Cotswold (2) Forest of Dean (2) Gloucester (2) South Gloucestershire (2) Stroud (2) Tewkesbury (2)

Greater London (5)
Barking & Dagenham (1) Barnet (1) Bexley (1) Brent (1) Bromley (2) Camden (1) City of London (1) Croydon (1) Ealing (1) Enfield (1) Greenwich (1) Hackney (1) Hammersmith & Fulham (1) Haringey (3) Harrow (1) Havering (1) Hillingdon (1) Hounslow (1) Islington (1) Kensington and Chelsea (1) Kingston upon Thames (1) Lambeth (1) Lewisham (1) Merton (1) Newham (1) Redbridge (2) Richmond upon Thames (1) Southwark (1) Sutton (1) Tower Hamlets (1) Waltham Forest (1) Wandsworth (1) Westminster (1)

Greater Manchester (1)
Bolton (1) Bury (1) Manchester (1) Oldham (1) Rochdale (1) Salford (1) Stockport (1) Tameside (1) Trafford (1) Wigan (1)

Hampshire (3)
Basingstoke and Deane (3) East Hampshire (3) Eastleigh (3) Fareham (3) Gosport (3) Hart (3) Havant (3) New Forest (3) Portsmouth (3) Rushmoor (3) Southampton (3) Test Valley (3) Winchester (3)

Herefordshire (2)
Herefordshire (2)

Hertfordshire (1)
Broxbourne (1) Dacorum (1) East Hertfordshire (1) Hertsmere (1) North Hertfordshire (1) St Albans (1) Stevenage (1) Three Rivers (1) Watford (1) Welwyn Hatfield (1)

Isle of Man (1)
Isle of Man (1)

Isle of Wight (1)
Isle of Wight (1)

Kent (1)
Ashford (1) Canterbury (1) Dartford (1) Dover (1) Gravesham (1) Maidstone (1) Medway (1) Sevenoaks (1) Shepway (1) Swale (1) Thanet (1) Tonbridge & Malling (1) Tunbridge Wells (1)

Lancashire (2)
Blackburn with Darwen (2) Blackpool (1) Burnley (1) Chorley (1) Fylde (1) Hyndburn (1) Lancaster (1) Pendle (1) Preston (1) Ribble Valley (1) Rossendale (1) South Ribble (1) West Lancashire (1) Wyre (1)

Leicestershire (2)
Blaby (1) Charnwood (1) Harborough (1) Hinckley & Bosworth (1) Leicester (1) Melton (1) North West Leicestershire (1) Oadby & Wigston (1) Rutland (2)

Lincolnshire (1)
Boston (1) East Lindsey (1) Lincoln (1) North East Lincolnshire (1) North Kesteven (1) North Lincolnshire (1) South Holland (1) South Kesteven (1) West Lindsey (1)

Merseyside (1)
Knowsley (1) Liverpool (1) Sefton (1) St Helens (1) Wirral (1)

Norfolk (3)
Breckland (2) Broadland (2) Great Yarmouth (2) Kings Lynn and West Norfolk (2) North Norfolk (2) Norwich (3) South Norfolk (2)

North Yorkshire (2)
Craven (2) Hambleton (1) Harrogate (2) Middlesbrough (1) Redcar & Cleveland (1) Richmondshire (1) Ryedale (1) Scarborough (1) Selby (1) York (1)

Northamptonshire (1)
Corby (1) Daventry (1) East Northamptonshire (1) Kettering (1) Northampton (1) South Northamptonshire (1) Wellingborough (1)

Northumberland (1)
Alnwick (1) Berwick-upon-Tweed (1) Blyth Valley (1) Castle Morpeth (1) Tynedale (1) Wansbeck (1)

Nottinghamshire (1)
Ashfield (1) Bassetlaw (1) Broxtowe (1) Gedling (1) Mansfield (1) Newark and Sherwood (1) Nottingham (1) Rushcliffe (1)

Oxfordshire (1)
Cherwell (1) Oxford (1) South Oxfordshire (1) Vale of White Horse (1) West Oxfordshire (1)

Shropshire (1)
Bridgnorth (1) North Shropshire (1) Oswestry (1) Shrewsbury and Atcham (1) South Shropshire (1) Telford & Wrekin (1)

Somerset (4)
Bath & North East Somerset (3) Bristol (2) Mendip (2) North Somerset (3) Sedgemoor (2) South Somerset (2) Taunton Deane (2) West Somerset (2)

South Yorkshire (4)
Barnsley (2) Doncaster (1) Rotherham (2) Sheffield (2)

Staffordshire (4)
Cannock Chase (1) East Staffordshire (3) Lichfield (2) Newcastle-under-Lyme (2) South Staffordshire (2) Stafford (1) Staffordshire Moorlands (1) Stoke-on-Trent (1) Tamworth (2)

Suffolk (2)
Babergh (2) Forest Heath (2) Ipswich (2) Mid Suffolk (2) St Edmundsbury (2) Suffolk Coastal (2) Waveney (2)

Surrey (2)
Elmbridge (2) Epsom and Ewell (2) Guildford (2) Mole Valley (2) Reigate & Banstead (2) Runnymede (2) Spelthorne (2) Surrey Heath (2) Tandridge (2) Waverley (2) Woking (2)

Tyne and Wear (1)
Gateshead (1) Newcastle upon Tyne (1) North Tyneside (1) South Tyneside (1) Sunderland (1)

Warwickshire (1)
North Warwickshire (1) Nuneaton & Bedworth (1) Rugby (1) Stratford-on-Avon (1) Warwick (1)

West Midlands (1)
Birmingham (1) Coventry (1) Dudley (1) Sandwell (1) Solihull (1) Walsall (1) Wolverhampton (1)

West Sussex (2)
Adur (2) Arun (2) Chichester (2) Crawley (2) Horsham (2) Mid Sussex (2) Worthing (2)

West Yorkshire (3)
Bradford (2) Calderdale (2) Kirklees (2) Leeds (1) Wakefield (1)

Wiltshire (2)
Kennet (2) North Wiltshire (2) Salisbury (2) Swindon (2) West Wiltshire (2)

Worcestershire (2)
Bromsgrove (2) Malvern Hills (2) Redditch (2) Worcester (2) Wychavon (2) Wyre Forest (2)

Information and Options > First Contact services services in Scotland

East Ayrshire (1)

Information and Options > First Contact services services in Wales

Information and Options > First Contact services services in Northern Ireland