Information & downloads concerning caring for the elderly. Either browse using the A-Z listing, or enter keywords to locate specific items. Alternatively you can browse for information by subject matter, or by publisher.

‘I never thought I’d be doing this . .’

This report (and companion volume “We know best what we need”) look at Anchor’s Local Service Networks in Brighton and Hartlepool, which aim to test the effectiveness of a community development approach to preventative work with older people. Community d

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‘Least-use’ Assistive Technology in Extra Care

Case study of an extra care scheme – Rowan Court, Eastleigh, Hampshire. An example of provision of an extra care facility for older people with dementia, based on a philosophy of promoting and maximising independence.

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“We know best what we need”

This report (and companion volume ‘I never thought I’d be doing this . .’) look at Anchor’s Local Service Networks in Brighton and Hartlepool, which aim to test the effectiveness of a community development approach to preventative work with older people.

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10 Common Questions asked after stroke

Information about strokes, the causes & recovery

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5 Steps to Risk Assessment

Information and advice to help employers to assess risk in the workplace

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65 Plus? How well does your home suit you?

A large print version of the shortened and simplified version of the original HOOP questionnaire, designed to help older people review their present living arrangements, identify any problems, and find information to help solve them.

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A better fit? Creating housing choices for an ageing population

England’s population is ageing, and fast. By 2030 one in three people are projected to be aged 55 and over. Older people will be a diverse group, ranging from economically powerful ‘baby boomers’ to over-85s with high care and support needs. How will the

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A Better Life – Demographic issues, projections and trends: Older people with high support needs in the UK

Overview of existing knowledge on demographic issues, projections and trends in relation to older people with high support needs in the UK

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A Better Life – Innovation and better lives for older people with high support needs: international good practice

Innovative ideas and suggestions already in circulation in the UK and globally that would contribute to better lives for older people with support needs

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A better life for older people with high support needs in housing with care

What needs to change so that older people with high support needs can have a better life with care

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A Better Life: Alternative approaches from a service user perspective. Shaping our Lives

Report on a small-scale consultation with service users and disabled people

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A Better Life: Alternative approaches from the perspective of families and carers of older people with high support needs

Draws on case studies from Counsel and Care’s advice service to highlight issues raised by carers of older people with high support needs. Explore how residential care and extra care housing could be improved

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A Better Life: Private Sheltered Housing and Independent Living for Older People

A study by McCarthy & Stone on the health and social care benefits of sheltered housing

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A charter for housing association applicants and residents

This sets out what applicants and residents can expect from their housing association landlords, and what to do if the housing association doesn’t appear to be honoring the Charter. It applies to applicants, tenants, leaseholders, shared owners or license

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A fair contract with older people? A special study of peoples experiences when finding a care home

A study looking at whether older people and family carers get the right information, advice and support they need regarding finding & moving into a care home. Results show self-funders often lack this, people’s choice of home can be limited, there is no

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A guide to home security

A guide to precautions that people can make to their home in order to minimise the risk of burglary.

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A Guide to Making Complaints for Sheltered Housing Residents

Sheltered housing includes a range of different models of accommodation and support. The changing and increasing expectations of older people, and the age and nature of some sheltered housing, mean that those models need to be able to adapt to different r

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A Guide to Risk Assessment Requirements

A guide for employers to the provisions for risk assessment under health & safety legislation

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A helping hand

How someone with an illness or disability can get help to collect or deal with social security benefits

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A Measure of Success

Evaluation of the Department of Health’s extra care housing programme for people with learning disabilities

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A New Hip Joint

Information for people about hip replacement, and what to expect before, during and after the operation

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A New Model of Care Centred around Home Improvement Agencies

In this blog for the Housing LIN, David Herring, formerly Head of Housing and Development at Papworth Trust, calls for HIAs to be better equipped to make the case for housing being recognised as an important part of the local health and social care econom

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A practical guide to Community Legal Service funding

The guide explains how the Legal Services Commission funds civil legal services. It is for people seeking help on legal matters as well as those who can put others seeking legal help in tough with a solicitor or legal adviser. It explains the different le

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A radical rethink is required in the way we involve and engage with residents of extra care housing

This Housing LIN Viewpoint no 28 considers how providers have approached involvement of customers in the past and whether engagement methods have moved on in recent years. It highlights some examples of innovative practice within the sector and challenges

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A Shelter Guide : Rent Arrears

Information and advice for people who are having problems paying rent, or who are at risk of losing their home because they owe the landlord rent.

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A Step-by-Step Guide to Chossing a Legal Adviser

This guide helps you through the steps of finding the right legal adviser, and has a tear-off page of checklists for you to take with you when you see an adviser

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A strength-based approach to ageing well: the housing dimension

This Housing LIN Viewpoint no 30 explores how older people can be better linked with communities and suggests that the key is to be found in working with the strengths of individuals and communities, in order to develop new connections and build relations

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A Virtual Care Village Model

Case Study 17 describes the approach Cumbria has taken in developing a more coordinated approach to delivering services to enable people to continue living in their communities. The rural nature of Cumbria has presented particular problems in developing a

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Abbeyfield Society

Some of the services provided by Abbeyfield include: 1) Very sheltered housing in over 800 houses in the UK. Residents come and go as they please, receive visitors and enjoy two cooked meals a day. They are free from the worries of maintaining a hous

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Abbeyfield UK Residents Handbook

Everything you need to know about living in an Abbeyfield house should be contained in your residents handbook. Your handbook is a guide to the rights, responsibilities and services you have as a resident. The handbook gives you information about your ho

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About Dementia: some facts and figures

Introductary information for people who want information about dementia. It includes symptoms, who is affected, the impact, drugs, research and services that are needed.

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Accepting Volunteers from Overseas

Information about the regulations governing accepting volunteers (including refugees & asylum seekers) from overseas

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Accommodation options for older people who have dementia (FS16)

There is an increasing range of options available for the accommodation and care of people who have dementia. Some people with dementia are now being diagnosed at an early stage when they remain relatively able and can make their own decisions. Early di

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Accreditation of Voluntary work

Information about accreditation, the issues, and options

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Achieving mobility in the intermediate housing market: moving up and moving on?

Shared ownership is the most common form of subsidised access to home-ownership, and is commonly viewed as a ‘stepping stone’ to owning a home in full. But to what extent does this actually happen? How are shared owners able to ‘move on’ once their housin

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Achieving Success in the Development of Extra Care Schemes for Older People

A practical guide to assist developers of Extra Care Housing. It draws on the experience of providers of Extra Care Housing tested against the experience and perspectives of commissioners or those responsible for local strategies.

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Action for Advocacy

Action for Advocacy (A4A) is the central point of information on independent advocacy. This website includes a search facility for local IMCA providers in England & Wales

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Action on Elder Abuse

A core activity of Action on Elder Abuse is the provision of a helpline (Elder Abuse Response – 080 8808 8141), which operates from 10.00 am to 4.30 pm, Monday to Friday. The helpline is confidential and provides information and emotional support in Engl

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Action on Sheltered Housing – A Checklist for Social Services

A checklist for Social Services about sheltered housing that aims to improve joint working, by raising awareness of the potential benefits. Outline information about sheltered housing, together with a checklist of key questions for social services departm

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Action on Sheltered Housing – Information & checklist for hospital & primary care staff

Outline information about sheltered housing, together with a checklist of key questions for hospital & primary care staff so that they can assess how well they understand & could work with sheltered housing

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Adapting for a lifetime

The report: Examines the effect of recent changes to the Disabled Facilities Grant programme, drawing on research carried out within the home improvement agency sector Looks at the challenges presented by the complexity of the process, the funding shor

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Adapting your home to stay independent

If you’re finding it harder to carry out everyday tasks at home, you may be eligible for adaptations to your home and/or equipment from your local council. This factsheet explains how to apply, who is eligible for help, and how to get a grant towards the

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Adapting Your Home: Services and equipment to help you stay living at home

With some simple adaptations to help, we can stay in our homes for longer. This guide looks at the types of adaptations and equipment available and how to obtain them. It also suggests small practical steps that you can take to make a difference to your q

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Advance decisions, advance statements and living wills (Factsheet 72)

This information sheet explains the law on ‘living wills’. A living will is a statement expressing your views on how you would or would not like to be treated if you are unable to make decisions about your treatment yourself at the relevant time in the

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Advice & Assistance from the CRE

Information about the help that can be available from the Commission for Racial Equality (CRE) for people who think they have suffered racial discrimination, harassment or abuse.

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Advice for later life

You don’t have to be retired yourself to pick up great tips. This is a fantastic resource for relatives, volunteers, healthcare workers and anyone closely involved with older people.

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Advice on a Stroke

Information about the causes and effects of a Stroke, and who is at risk. Compiled from information provided by the Stroke Association

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Advice on Bereavement

Information about the bereavement process and how families and friends can help someone who is bereaved

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Advice on Dementia & Alzheimer’s Disease

Information and advice for people who are caring for someone with dementia, compiled from information from the Alzheimers Society

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Advice on Diabetes

Information about Diabetes

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Advice on Eyecare

Information about the importance of eye care and description of some common eye conditions affecting older people. Compiled from information provided by Optomise Eyecare

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Advice on Hearing Loss

Information about hearing loss in older people

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Advice on hospital admissions and discharges (FS9)

People can only expect to remain in an NHS hospital while they are receiving medical treatment. Sometimes older people and their relatives feel unprepared for a return home or ill equipped for making more complex decisions about future care arrangements

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Advice on Incontinence

Information and advice about the causes and management of incontinence

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Advice on Multiple Sclerosis

Information and advice about the symptoms and causes of Multiple Sclerosis, compiled from information provided by the Multiple Sclerosis Society

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Advice on Parkinson’s Disease

Information and advice about the causes, symptoms and treatment of Parkinson’s Disease. Compiled from information from the Parkinson’s Disease Society

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Advice on Pressure Care for the Elderly

Although intended for relatives of people resident in Four Seasons care homes, this provides useful advice about pressure sores, preventative care, who is at risk, and how relatives can help

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Adviceguide

This is the website of the National Association of Citizens Advice Bureaux. You can search it to find your nearest bureau, of find on-line advice on a variety issues, including benefits, employment, tax, family, health, housing, education, communication

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Advising older people about their care choices in later life: A self training module for advisers

This self training module is for people who give general advice on a range of topics e.g. money, housing, services, and who wish to be able to advise older people about their care choices in later life. Its aim is to enable advisers to develop their kn

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Advising older people about their housing choices in later life: A self training module for advisers

Whilst most older people wish to stay in their existing home, a growing number are considering the possibility of moving. This course will enable advisers to offer older people information and advice about their housing and support options. This module

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Affordable Housing Glossary: A handy reference guide

This guide has been developed to explain what affordable housing is, the different tenure models available, who it is aimed at and how it is allocated.

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After a myocardial infarction (heart attack)

Advice for people recovering from a heart attack (myocardial infarction)

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Age Action Ireland

website of Age Action Ireland (Eire), which is Irelands national independent organisation on ageing and older people

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Age Discrimination in Public Policy : Executive Summary

Summary of a report into direct and indirect discrimination, covering education, employment, health care, social care, social security, transport, and citizenship.

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Age Equality in Housing

This is a guide to tackling age discrimination for housing providers, commissioners, planners and builders. It includes advice on how to recognise age discrimination, how to take action, and what information and help is available.

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Age Exchange website

Information about Age Exchange an organisation that works in all areas of reminiscence, including theatre, publishings, training, and exhibitions

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Age UK Northern Ireland website

Access to Age UK Northern Ireland website for information and advice

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Age UK website

You can use this web page to find your nearest Age UK or Age Concern and the services it provides.

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Ageing & Ethnicity : BME Elders Housing Needs

Presentation given to a meeting of the Housing LIN, about the housing needs of the rising BME elderly population

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Ageing Well at Home

The simple aspiration of the majority of older people is to live safely and well at home. Most older people are happy where they live. They need either no help or ‘just that little bit of help’ to stay living independently in their ordinary home. En

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Ageing: the silver lining

The Local Government Association (LGA) Task and Finish Group on Ageing was established to explore the challenges and opportunities that an ageing population presents for local government and local communities, now and over the next 20-30 years. The Group’

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Aid for the Aged in Distress website

AID FOR THE AGED IN DISTRESS gives direct financial relief to frail elderly people in distress when they need it. We are called upon often as a last resort, to help where others cannot or will not. In recent years grants have been made to provide, or

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Air travel for people affected by chest, heart & stroke illness

Practical information for people affected by chest, heart or stroke illness who are considering air travel

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All our futures…Housing for ageing

In the Spring of 2015 leading figures from the housing and ageing sectors came together at a summit to map out the actions required to address the critical issue of housing for an ageing population. This report summarises the key messages that emerged fro

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Alternatives to Court: dealing with problems without going to court

This describes the ways of dealing with or resolving problems that don’t involve going to court. These include alternative dispute schemes. Mediation, conciliation, arbitration, grievance and complaints procedures etc

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Alzheimers Disease

Information about Alzheimers disease for people with early Alzheimers, and for carers at any stage of the disease. It includes medical information about the diagnosis and treatment, as well as practical information for carers

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An Introduction into workforce issues in extra care housing

An introduction into workforce development and staffing issues in extra care. Factsheet 9

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An introduction to Ageing in Rural Areas and Extra Care Housing

Introduction to the issues facing Extra Care Housing in rural communities. It highlights the ageing of rural populations and the pressures this places on commissioners of housing with care for older people. Facthseet 12

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An Introduction to Extra Care Housing and Intermediate Care

This provides an introduction to Extra Care Housing and links with the development, implementation and delivery of Intermediate Care. Factsheet 11

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Analysis of FirstStop Local Partner Client Case Studies : Did clients benefit long term from the housing options support they received?

The aim of this piece of research is to identify the medium to long term effects of the casework undertaken by FirstStop local partner agencies with people who have been featured in case studies provided for quarterly reports. Most of these people wer

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Angina

Describes the symptoms and treatment of angina

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Anticipating Future Accommodation Needs: Developning a consultation methodoloigy

Case Study 31 describes an innovative approach to obtaining the views of people approaching retirement about their future housing and accommodation needs.

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Approaching Retirement: A guide to tax and National Insurance contributions

This leaflet covers in general terms what most people might want to know as they start their retirement. Broadly, how much tax you pay depends on your income.

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Are housing associations ready for an ageing society?

This report was commissioned by Genesis Housing Association, whose CE Neil Hadden says: “Clearly, an ageing population is, for our sector, a business critical issue. Increasing supply is an imperative for us, which is why it is so welcome that this rep

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Arms Length Management Organisations

A practical guide to answer the most commonly asked questions by council tenants about Arms Length Management Organisations

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Arrangements for making decisions for other people (FS11)

This factsheet is in two parts. Part 1 looks at the main principals of the Mental Capacity Act and Part 2 the arrangements that can be put in place for other people to make decisions about your welfare and finances if you lack the mental capacity to do so

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Arranging for someone to make decisions about your finances or welfare (Factsheet 22)

This factsheet looks at arrangements for other people to make decisions about your welfare and finances if you lack the capacity to make those decisions yourself. It covers changes brought in by the Mental Capacity Act 2005. It includes information on

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Ask Sara

AskSARA for advice, support and products that make daily living easier. AskSARA is an award-winning online self-help guide providing expert advice and information on products and equipment for older and disabled people. AskSARA is easy to use.

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Assessment and care services from your local council

If you’re finding it difficult to manage everyday tasks at home, you have a right to ask your council’s adult social services department to assess your support needs. This factsheet explains how to ask for a care needs assessment and what support servi

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Assistive technology as a means of supporting people with dementia: A Review

To coincide with the Housing LIN’s involvement in the Prime Minister’s challenge on dementia, we have published this helpful review of how AT can support people with dementia. Co-authored by Tahir Idris and Steve Bonner, they indicate that awareness of th

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Assistive Technology in Extra Care Housing

Assistive technology can play a part in supporting people who live in extra care housing. This summarises the most common applications, gives examples, and tells where to get further information. Factsheet 5

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Association of Independent Care Advisers

Choosing the most suitable kind of care for yourself or for a relative is never simple. An Independent Care Adviser may be able to help you to decide whether to stay or move into a residential or nursing home, select the right home and weigh up how much

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Association of Independent Financial Advisers website

Website of AIFA, the trade body for independent financial advisers. From the site contact details of local advisers can be accessed

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AT HOME Audit Tool for Housing & Related Services for Older Minority Ethnic People

This toolkit has been designed to help ensure that housing and related services take account of the needs of black and minority ethnic (BME) elders. It will be particularly useful to service commisssioners and providers as well as older people from BME gr

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At Home with AT (Assistive Technology)

An evaluation of the practical and ethical implications of assistive technology and devices to support people with dementia and their carers.

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Attendance Allowance

A brief guide about how blind and partially sighted people can benefit from Attendance Allowance

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Attendance Allowance (Factsheet 34)

This factsheet covers Attendance Allowance, a tax-free and non-meanstested benefit paid to people who are 65 years old or over with attention or supervision needs. Unlike Disability Living Allowance (DLA), it does not have a mobility component. Attendance

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Attendance Allowance, Disability Allowance and Extra Care Housing

Facthseet 27 provides information on AA and DLA and its use in extra care housing

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Avoiding scams: Smart ways to protect yourself

We use the word ‘scam’ to indicate a dishonest or fraudulent scheme designed to cheat someone. It could be anything from buying products or services, to making investments or becoming involved in apparently failsafe business propositions. This guide expla

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Avoiding Slips, Trips & Broken Hips (Punjabi Version)

Information for older people in the Punjabi language about how to avoid accidential falls in the home

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Avoiding Slips, Trips and Broken Hips

Information for older people, in Chinese, about how to avoid accidental falls in the home

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Avoiding Slips, Trips and Broken Hips (Gujarati Version)

Information for older people, in Gujarati, about how to avoid accidental falls at home

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Avoiding Slips, Trips and Broken Hips (Urdu Version)

Information for older people, in Urdu, about how to avoid accidental falls at home

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Back Pain

The causes of back pain and what can help to relieve it

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Balanced Retirement Communities? A case study of Westbury Fields

This study aims to explore the extent to which residents from a wide range of housing and care histories and socio-economic backgrounds can be integrated into a single retirement village community. Westbury Fields in North West Bristol is home to over

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Banking for People who lack capacity to make decisions

This document will help if a person is managing the financial and property affairs of someone who may lack capacity to look after some or all aspects of their own financial affairs. It gives guidance on how a bank account can be opened and money managed o

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Basic information about Housing Options Scotland

This leaflet provides information on the service provided by Housing Options Scotland.

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Beating the Blues

Looks at some of the things that might make you feel sad and ways of coming to terms with them. It also tells you how to recognise the difference between feeling down and being depressed and how to get help.

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Being Winter Wise

According to our 2015 poll around one-third of people in the UK aged 65 and over do not heat their home adequately some, most, or all of the time in winter because they worry about paying fuel bills. The implications of this can be severe. Being cold i

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Benefits – going into Hospital

A chart that identifies how the length of time spent in hospital will affect payment of welfare benefits

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Benefits for people aged 60 or over

State pension age. Retirement pension. Other benefits. Winter fuel payments. Appointees & agents for disabled people. How much they are & how to claim

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Benefits for people of retirement age (FS12)

This factsheet summarises the main benefits available to people in retirement from the Department of Work and Pensions or the local council.

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Benefits for people under Pension Credit age (Factsheet 56)

This factsheet provides: Information about benefits for people under Pension Credit age (this is currently 62 ½ and will be 63 by April 2016); Information about Universal Credit and how it will affect people claiming other benefits; Disability and care

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Bereavement

Emotional & practical information & advice help to deal with the death of someone close. It includes Registration, the funeral, coping with grief, administration of the estate, and it includes useful organisation contacts

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Best Value in housing

Describes what best value is about, and what local authorities are required to do

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Best Value in Housing : a guide for tenants and residents

Information for Council tenants and leaseholders about Best Value

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Better Hearing

Provides information on what to do if you have hearing loss.

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Better Sight

General advice on eye tests and glasses plus guidance for people with more serious sight loss.

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Beware of Bogus Callers

Doorstep salesmen can provide a valuable service, bringing shopping facilities to your home. Unfortunately, not all callers are welcome or genuine. This information sheet explains your rights when shopping from home and how to avoid falling victim to co

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Bexley Home Fit Scheme

A housing options scheme offering help and assistance to older homeowners who wish to move to smaller accommodation or are moving into a care home.

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Bexley Staying Put

A Home Improvement Agency for older, vulnerable and disabled residents of Bexley, offering help and advice on home repairs, improvements and adaptations. Helping to maintain safe and independent living.

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Beyond Sheltered Accommodation : A review of extra care and care home provision for BME elders

Details information from the desk research stage of a proposed “Review of service provision for a changing, diverse older population in England : Extra care housing and care homes”.

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Bladder and Bowel Weakness

If you have accidental leakage of urine or bowel motion, this leaflet may help you to understand why, and give you some ideas on how to tackle the problem.

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Blue Badge Holders

Basic parking rules for Blue Badge Holders in London

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BME Older People’s Joint Service Initiative – Analysis and Evaluation of Current Strategies

Case Study 20 is a summary of the full Report on Health, Housing and Social Services Policies in Sheffield towards BME older people, partly funded by the Housing LIN

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Board Assurance Prompt – specialised housing for older people

This report from Housing LIN in partnership with Nigel Appleton of Contact Consulting and the GGI (Good Governance Institute) focuses on the role of technology within sheltered and supported housing schemes to assist older people. It aims to encourage

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Bogus callers

Advice on how to prevent being conned by bogus callers

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Breaking the Mould – Re-visioning older people’s housing

An alternative view, expectations, new housing models, business opportunities, care support,

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Briefing: Care Act Guidance – Making the Connection to Housing

The Care Act 2014 set out the framework for the future provision of adult social care. Rge Departtment of Health has now published the Care and Support Statutory Guidance & associated Regulations, which will come into effect on 15 April 2015. Housing a

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Brighter Futures

A Report On Research into Provision for Persons with Dementia in Residential Homes, Nursing Homes and Sheltered Housing

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British Heart Foundation

We have over 170 Furniture and Electrical stores across the UK selling sofas, dining sets, beds, plus much more, at incredible prices! Why not pop down to your local store today and find a bargain?

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British Red Cross website – short term support for independent living

Information about the short term support that the British Red Cross can help with, I.e. care in the home, medical equipment loans, transport & escort assistance, therapeutic massage, and skin camouflage treatment.

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Building Blocks for Real Time Advice and Information

A review of available sources of information and advice to help older people make informed choices about their housing and care.

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Burglary

Information and advice for people who have been the victims of burglary, including practical tips and explanation of how Victim Support can help

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Business Planning for Home Improvement Agencies

Good practice guide for Home Improvement Agencies on business planning

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Buying & Selling Property – your legal rights

Information for people buying or selling property. It includes estates agents, offers, exchange of contract, completion, what the price should include, problems with solicitors, conveyancers & surveys, buying a new build home, leasehold and freehold prope

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Buying a Funeral Plan

Explains what pre-paid funeral plans are, and what to look for in buying one.

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Buying a PC

Information and advice about buying a PC. It covers issues to consider, where to buy a pc, thinking about your needs, and it has useful a glossary of terms

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Buying a retirement property (FS17)

For many people, retirement and sheltered housing allows you to retain the independence of having your own front door whilst having the reassurance of additional services and assistance close by. This factsheet discusses the key things to be aware of

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Buying Goods or Services at Home

Explains your rights when shopping from home and how to avoid falling victim to cons and scams. Includes information about doorstep selling, bogus callers, and buying by mail order, phone, & internet.

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Buying Retirement Housing

Describes retirement housing, (also known as sheltered housing), explains some of the rights that purchasers have and highlights some things to consider when buying retirement housing.

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Buying Retirement Housing (Factsheet 2)

This factsheet provides information for people who are considering buying retirement housing. It covers management of retirement schemes, what services may be provided and what you will have to pay for. It briefly explains your rights and responsibilities

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Calculating operating costs for care homes

Summary of research by William Laing (Laing & Buisson) who devised a means of calculating the reasonable operating costs of efficient care homes for older people. The reesarch is intended to offer a guide to all parties involved in negotiating baseline fe

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Calling for Help: A guide to community alarms

A Guide to Community Alarms – how they work, where to get one, costs and product comparisons

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Can I afford to retire?

For most of us, having the standard of living we want in retirement will depend on making our money work for us as effectively as possible. In this guide we look at some of the main questions you need to consider as you approach retirement age. As you may

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Care & Repair England

Care & Repair aims to raise awareness of the scale and nature of the impact of poor and unsuitable housing on the health and wellbeing of older and disabled people and promote and influence change, particularly in the health sector. The website includes

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Care Act 2014, Factsheet 1: general responsibilities of local authorities: prevention, information and advice, and shaping the market of care and support services

“Information, information, information – without it, how can people be truly at the heart of decisions? Information should be available to all regardless of how their care is paid for. There are some things that should be universal – information is one.”

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Care Act 2014, Factsheet 10: market oversight and provider failure

“Everyone who receives care and support wants to know they will be protected if the company in charge of their care goes bust.” This factsheet describes how the Act introduces a regime to oversee the financial stability of the most hard-to-replace care

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Care Act 2014, Factsheet 11: transition for children to adult care and support

“Services at transition should be aimed at moving a person into work/adult life in such a way as to promote their independence and so reduce their long term needs for care and support.” This factsheet describes how the Care Act supports people moving f

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Care Act 2014, Factsheet 12: prisoners and people in resident in approved premises

“The difficulties that older prisoners face in the physical environment have been exacerbated by social care that is described variously as variable, sparse and non-existent; there has been a deplorable absence of basic personal social care, for example f

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Care Act 2014, Factsheet 2: who is entitled to public care and support?

“For far too long people’s needs assessments have been driven by the service on offer or that can be provided in a particular area… such an approach fails to recognise the richness and complexity of people’s lives and fails to support or promote truly per

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Care Act 2014, Factsheet 3: assessing needs and determining eligibility

“…A move to outcome and needs based assessment would put the individual and their views, needs and wishes at the centre of the work, as the setting of outcomes is both a personal and subjective process.” This factsheet describes how the Act and support

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Care Act 2014, Factsheet 4: personalising care and support planning

“It is essential that personal budgets are recognised [in the law]. To leave this significant policy development without statutory basis would leave local authorities uncertain of their legal obligations and individuals uncertain of their entitlements.”

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Care Act 2014, Factsheet 5: charging and financial assessments

“All councils should have transparent charging policies… service users, carers and the public should understand the purpose of local charging policies and the criteria used to determine levels of charging for particular services.” This factsheet descri

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Care Act 2014, Factsheet 6: reforming how people pay for their care and support

“For the first time, individual liabilities will be limited, protecting people against the worst aspects of the current care lottery. The increase in the upper threshold for means-tested support to £123,0001 is also a boost for those with modest resources

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Care Act 2014, Factsheet 7: protecting adults from abuse or neglect

“The existing legal framework for adult protection is neither systematic nor coordinated, reflecting sporadic development of safeguarding policy over the last 25 years.” This factsheet is about how the Act, for the first time, sets out a clear legal fr

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Care Act 2014, Factsheet 8: the law for carers

“The Care Bill in many respects marks a quiet revolution in our attitudes towards, and expectations of, carers. At last, carers will be given the same recognition, respect and parity of esteem with those they support. Historically, many carers have felt t

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Care Act 2014, Factsheet 9: continuity of care when moving between areas

“Many disabled and older people can’t consider moving to another area because they can’t be sure that they will get equivalent levels of care and support in the new area.” This factsheet describes how the Act supports people to move between local autho

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Care and support at home (FS6)

When asked, many older people would prefer to remain in their own homes if they needed care and indeed, for some time now, it has been government policy to encourage and enable this to happen. Whatever the reason for needing it there is a myriad of help,

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Care and support at home: Assessment and funding

This guide explains how your council will assess whether you need care and support at home and whether you qualify for help towards the costs.

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Care home fees and your property

This factsheet explains whether you will need to sell your property to pay care home fees, and outlines alternatives such as deferred payment agreements with your council. It also provides information on property disregards, bridging loans, care home f

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Care Homes for Older People – National Minimum Standards

This sets out the national Minimum Stards for care homes for older people, which form the basis on which the National Care Standards Commission will determine whether care homes are meeting the needs of their residents

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Care Homes for Older People in the UK

A major in-depth OFT study, that recommends a one-stop shop for information on care homes to help older people chose the right home. It also recommends better access to complaints procedures, greater price transparency, and fairer contracts for residents.

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Care in Extra Care Housing

Technical Brief that outlines some of the variations and common features, to highlight areas of good practice and provide practical pointers in determining the characteristics and staffing levels of the care service in Extra Care Housing

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Care Quality Commission

The Care Quality Commission monitors, inspect and regulates health and social care services in England, and publish what it finds including ratings to help people choose care. Its websites provides more detail of how it fulfils its responsbilities.

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Care Services Inquiry Interim Report : concerns about care for older Londoners

This is an interim report of a research study looking into public concerns about the availability, quality, and appropriateness of care services for London’s diverse older population

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Carer’s Allowance

You may not think of yourself as a carer, but if you look after someone else you might qualify for extra money to help meet your costs. This factsheet explains what Carer’s Allowance is, who can get it and how to claim.

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Carer’s Allowance (Factsheet 55)

This factsheet covers Carer’s Allowance, a benefit paid to people who care for someone receiving Attendance Allowance, Disability Living Allowance care component (at the highest or middle rate), PIP daily living component (either rate), Armed Forces Indep

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Caring about Carers

website describing government commitment to helping carers, and definition of carers. Carer information and discussion zones available on this site.

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Caring for a person with arthritis

Practical information for people who are caring for someone with arthritis

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Caring for someone?

A basic guide to Carer’s Allowance, Income support. Pension Credit, Protecting your Basis State Pension, and other help for carers

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CarryOnGardening website

Website contains advice and information about all aspects of gardening, including ideas, tools, and access, in order to make gardening easier.

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Catering Arrangements in Extra Care Housiong

Factsheet 22 presents the findings from a review of meals provision in extra care housing for a range of providers. It illustrates the diversity of approaches and offers guidance for meals and catering in extra care housing

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Cats Protection website

Charity website providing advice & information about cats, & their services that include how to adopt or rehouse a cat and possible financial help with neutering a cat and veterinary treatment.

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Changing Your Name

It explains whether you can change your name, and how to go about it

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Charging for Care and Support in Extra Care Housing

Factsheet 19 to inform commissioners about the range of charging options available for extra care housing, and the implications of these, so that they can make decisions appropriate to local circumstances

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Charging for Extra Care Sheltered Housing Services in Salford

Case Study 16 gives an example of how Extra Care tenants in Salford City Council benefit from joint working, information sharing and use of technology, as Supporting People subsidy and Fairer Charging assessments are put into practice.

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Checklist for Sheltered & Retirement Housing Providers

Checklist, or tool, for sheltered housing providers to assess how well they work with health & social care services to meet the needs of residents. Useful for Best Value and Supporting People Reviews. A series of questions with tick boxes for answers.

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Choice and council funded care home placements (FS13)

Summarises the framework within which choice is available. Covers: – National guidance – Restrictions on location – What if a care home is not available at the council’s usual cost – Coosing a more expensive care home than the Council will pay for –

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Choice Based Lettings

Describes the new approach to allocation of social housing properties, placing the initiative with the customer (new or existing tenants to search information about available properties & express interest. The Government has set targets – 25% of local aut

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Choice of Accommodation – Care Homes (Factsheet 60)

This factsheet explains what rights care home residents have to choose which home they will live in when the local authority assists with the funding and arrangement of the placement. It is also relevant to residents who arrange and fund their own residen

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Choice-making pathways in social care and support

This study explored how people make choices about their care, how they obtain relevant information, and the barriers they face in choosing the care and support they want. It did so in the light of the recent Care Act (2014), which was intended to increase

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Choosing a care home

Making the decision to go into a home is hard enough without trying to understand the complicated way it’s paid for. In our Choosing a care home Wise Guide, we guide you and your relatives through every step of the process. You’ll find insider tips fro

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Choosing a financial adviser – how keyfacts can help you

Information about the key information an FSA authorised firm shouls provide to clients on their first contact

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Choosing a Mobile Hoist

Comprehensive factsheet with diagrams about all aspects of mobile hoists, including the provision of moving and handling equipment, factors to consider when choosing a hoist, the types & standard features of hoists, special features of toileting/standing

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Choosing an Overhead Hoist

Comprehensive factsheet, including diagrams about overhead hoists

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Choosing and Paying for a Care Home

Moving to live in a care home is probably more complicated than any other home move, yet is often arranged at a time of crisis. This Guide aims to help you stay in control of events, understand what care homes are, consider alternatives, make your own dec

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Choosing disability equipment

Disability equipment can help to keep you independent at home and in the community, whether you need a stairlift, a scooter or just some helpful gadgets. This factsheet explains some of the options, things to consider when buying your equipment, and he

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Choosing Household Equipment

Information about most problems experienced by people with disability in managing their home. It covers dealing with the home layout, safety, opening doors & windows, electrics, carrying items, food & drink preparation; cooking, cleaning and laundry.

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Citizens Advice

From this website you can search the CAB directory to find out where your nearest bureau is and go to the CAB Adviceguide website which offers on-line advice on a variety of problems. You can also order free publications and policy reports.

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Civil Partnership & Older Same-Sex Couples

Explains the Civil Partnership Act 2004 which can give same-sex couples the same rights as opposite-sex couples if they register a civil partnership. It gives information about Registration, and resultant rights and responsibilities – including tax, tenan

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Cohousing briefing paper: Work on the wild side – For commissioners and housing and social care providers

This briefing, the second of two, has been written with commissioners and organisations providing housing and care and support services in mind. The main challenge is that it is virtually impossible to quantify demand for cohousing unless and until a coh

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Cohousing briefing paper: Work on the wild side – For developers and architects

There is growing interest in exploring non-mainstream housing options for older people, including various methods of self-help and mutual support that are often similar to cohousing principles. This briefing is the first of two from the Housing L

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Collaboration between Registered Providers and NHS Trusts: Building an asset

The starting point for this Housing LIN Viewpoint no 31 is the fact that, under the Coalition Government’s health reform agenda, the NHS is being asked to save £20 billion from their budget. In order to achieve this, NHS is actively exploring ways in whic

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Coming of age : Older Homelessness & Supporting People

Presentation given by Jenny Pannell to a LIN. It summarises a report she wrote, that was commissioned by Homeless Link’s Coalition on Older Homelessness project.It identifies that the Supporting People programme provides many opportunities to improve hous

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Coming of Age : opportunities for older homeless people under Supporting People. Key Findings.

Summary findings from a report by Jenny Pannell, about homelessness in the older population. It gives case studies, and promotes cost effective support services to prevent homelessness and support people into appropriate accommodation.

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Commission for Racial Equality website

The Commission for Racial Equality is a publicly funded, non-governmental body set up under the Race Relations Act 1976 to tackle racial discrimination and promote racial equality.

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Commission for Social Care Inspectorate : People & Processes

This describes the role of the Commission for Social Care Inspectorate, outlines it’s corporate structure, and the people & processes through which it will communicate with social care providers

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Commissioning & Funding Extra Care Housing

Summary of essential facts about commissioning extra care and other housing based solutions for care. Most important facts about funding, what is involved, who has to be involved and how long projects can take. Factsheet 2

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Commissioning an Extra Care Scheme from Social Services’ Perspective – Leicester City Council – from needs analysis to start on site

Case Study 24 describes the process that Leicester City Council and its partners, Hanover Housing Association, went through to achieve success in its bid to the Department of Health Extra Care Fund and the Housing Corporation for capital grants.

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Commonhold & Leasehold Reform Act 2002 : The Right To Manage

Explanation of leaseholders right to transfer the landlord’s management functions to a special company set up by them

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Communication & Parkinson’s

Describes the effects on Parkinsons Disease on communication, especially speech, writing, and body language. Advice and information about what can be done to help

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Community Care : your legal rights

Information for people who are finding it difficult to manage daily living due to care needs. It explains the rights to care, and covers care at home. Moving to a care home or nursing home, and what to do if there is a problem getting the care that is nee

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Community Care : your rights to care services

An explanation of what help may be available & whether you’ll have to pay for it. It includes help at home, as well as residential and nursing care.

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Community Care & Assessments

a guide aimed at carers of people with dementia about assessment for and provision of community care services. It includes help available to carers

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Community Involvement in Planning Extra Care: the Larchwood User’s Group

Case Study 18: the Coldean Extra Care Users’ Group brings together as a core consultation group representatives of local people in the Coldean district of Brighton and Hove who have an interest in the replacement of a former council residential home by a

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Community Legal Service

This website can be searched for legal information from over 300 sites offering advice on a variety of issues relating to topics such as housing and homelessness, health and social care, benefits, consumer affairs, families, money and tax, immigration and

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Competency Framework for Management Committees of Home Improvement Agencies

Good practice guide on competencies for Home Improvement Agency management committees

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Complaint about the Council? – how to complain to the Local Government Ombudsman

Information about the role of the Local Government Ombudsman, and how to make a complaint about Council services. This includes complaints made by Council tenants

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Complaints about care and health services

Explains when you can complain, how to go about it and the complaints procedure, if you are not satisfied with the services you are getting from the social services or the National Health Service.

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Complementary Therapies & Arthritis

Information about the range of complementary therapies that could help alleviate the symptoms of arthritis

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Complementary Therapies & Parkinson’s

An appraisal of various complementary therapies, such as reflexology, homeopathy, acupuncture, and their potential benefit to people with Parkinson’s

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Congratulations! You have not won a FREE luxury holiday!

Information and advice about bogus holiday clubs, & what to watch out for

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Connecting Housing to the Health and Social Care Agenda: a person-centered approach

Adequate and appropriate housing is widely acknowledged to be a crucial underpinning of health and well-being. While the impact of poor housing on health, well-being and quality of life is demonstrable – and the contribution of housing to all these areas

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Connecting with health and care

Looks at the work of home improvement agencies in relation to health and social care, argues for the importance of preventative services, looks at what the personalisation agenda means for those delivering and receiving services, and considers what home i

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Consent – what you have a right to expect. A guide for adults

Information about what people with healthcare needs have a right to expect when asked for their consent to treatment

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Consultation on Residential Leases: Fees on Transfer of Title, Change of Occupancy and Other Events SUMMARY

Some residential leases require the leaseholder to pay a fee when they resell the property, sub-let it, and on certain other events. The fee can be up to 30% of the property’s resale price. The money either goes to the landlord or into a fund for the long

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Consumer Advice : where to get it

Guidance on how to prevent problems with goods and services, and how to deal with problems that may arise

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Contact the Elderly

Contact the Elderly groups organise gatherings for frail, elderly people who live alone. One Sunday afternoon a month, volunteer drivers take elderly people on regular visits to hosts’ homes. Groups of between ten and sixteen people visit a different ho

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Contact the Elderly website

Website of Contact the Elderly, a charity which links volunteers to lonely and isolated older people. Arranges monthly tea parties.

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Continuing Care Retirement Communities : A guide to planning

This guide is designed to be of practical assistance to those involved in the planning and development of extra care housing. It looks briefly at demographics, market research, feasibility studies, option appraisal, tenure, planning policy issues, plannin

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Continuing Healthcare – should the NHS be paying for your care?

This factsheet explains when it is the duty of the NHS to pay for your social care. It covers what NHS Continuing Healthcare is, who is eligible, how the assessment process works and what you can do if you are unhappy with the outcome of an assessment.

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Contracting Arrangements for Extra Care Housing

Factsheet 21 explores the contractual frameworks that are required in extra care housing. It looks at contracting from both purchaser and provider perspectives and provides guidance on the contractual issues in relation to housing management, support and

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Coping with bereavement

When someone dies, it can be a devastating experience, but you don’t have to go through it alone. This guide looks at how you might be feeling and where you can look for support when you need it.

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Coping with Pain

Practical advice and information about how to deal with the pain of arthritis.

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COSHH – A Brief Guide to the Regulations

A guide to help employers meet their specific duties under COSHH (Control of Substances Hazardous to Health) Regulations. It explains the 8 baic measures the employers must take to assess risk and implement any measures to control exposure and establish g

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Council Tax

What Council Tax is. Properties exempt from Council Tax. Who has to pay Council Tax, how much does it cost, and how to pay it. Arrears, appeals, & particular circumstances

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Council Tax (Factsheet 21)

Council Tax is the system of paying towards local government services in England, Scotland and Wales. This factsheet gives an outline of the most important aspects of the system, including a number of ways of reducing your Council Tax bill. The informati

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Council Tax Reduction

Council Tax Reduction helps people who are on a low income with the costs of the Council Tax bill for their normal home. It can be claimed whether you own or rent your home and regardless of whether you are working, unemployed, retired or a carer.

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Council Tax Support and Housing Benefit

This factsheet explains what may be available to help you pay your Council Tax and your rent.

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Credit Unions

This information sheet explains what Credit Unions are, how they operate, and the legislation governing them.

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Crime Prevention for Older People

Information on simple precautions that can be taken to protect you or to help you to overcome the effects of being a victim of a crime.

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Croydon Council Housing webpage

Croydon Council’s housing department information page, providing access to advice and information about housing options

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Cultural diversity – responding to the learning needs of older people from black and minority ethnic communities

Briefing paper that promotoes the learning needs of older people from black & minority ethnic communities, giving examples of good practice

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Dealing with an estate (Factsheet 14)

When a person dies, somebody has to deal with their estate, collecting in the money, property and possessions, paying any debts and then distributing the estate to those entitled to it. This factsheet provides information for personal representatives on h

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Dealing with Debt

Information and advice about legal rights of people who have debts, and the prorections from people who are demanding payment of money. It covers problems with rent, mortgage, council tax, hire purchase, utilities, loans, credit, and bailiffs

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Dealing with depression

As we get older, changes in our lives, such as bereavement, illness or retirement, can make us more vulnerable to depression or anxiety. If you do experience depression, you’re not alone. Depression affects around one in five older people, and two in

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Dealing with Someone Else’s Affairs

Describes the arrangements that must be made to help with, or take over, the management of someone else’s affairs. It’s aimed at relatives and carers of people who can no longer cope on their own with financial affairs

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Dealing with Someone’s Estate

When a person dies, somebody has to arrange the funeral and deal with their estate (the money, property and possessions owned by the person who has dies). This factsheet provides information on ways in which the money may be collected, the debts paid and

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Dee Park Active Retirement Club – Age Concern Berkshire

Case Study 27 addresses issues of social interaction and isolation, and the promotion of an active and healthier lifestyle

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Delivering Adaptations

Explains how HIAs can help giving case studies, minor adaptations & schemes, and costs & benefits

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Delivering End of Life Care in Housing with Care Settings

The aim of this factsheet is to raise awareness among housing with care practitioners and providers of the current agendas and developments in practice around end of life care. Factsheet 18

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Delivering Housing Adaptations for Disabled People: a good practice guide

A joint ODPM & DoH good practice guide for local authorities. It advises on how they can establish a quality service to deliver adaptations to the homes of disabled people to meet their needs and statutory entitlements

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Delivering housing for an ageing population – Informing housing strategies and planning policies

This report sets out the key issues facing all those involved in planning the housing supply, and in planning for communities, for an ageing Britain over the next decade and beyond. It is intended for use primarily by planners, commissioners, and housing

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Delivering Housing for an Ageing Population: informing housing strategies and housing policies

This guide is intended for housing commissioners and providers, and examines what type of housing is needed for an ageing population

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Demand Management

Good practice guide for Home Improvement Agencies on demand management. Promotes good practice and need for strategies to manage increasing demand.

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Dementia Care Partnership: More Than Brick and Mortar

Case Study 30 describes Dementia Care Partnership’s services and approach

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Dementia: supporting people with dementia and their carers

Written for people with dementia and their carers. It explains the NICE and SCIE guideline. Aims to help people understand the support and treatment options that should be available in the NHS and social care.

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Dental care: NHS and private treatment (Factsheet 5)

This factsheet explains what you can expect if you receive NHS dental treatment, the charging system for NHS treatment and what you can do if you are dissatisfied with the care you receive. It also briefly looks at private dental treatment.

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Depression

Explanation of what depression is, its symptoms, the causes, why it is so common in older people, the relationship between depression & dementia, and available treatment.

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Depression in the Elderly

Information about depression, the symtpoms and treatment for older people and their carers

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Design Principles for Extra Care

Essential basic information about key design principles and issues to consider when designing and developing a brief for a new Extra Care Scheme

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Developing a Housing and Community Care Strategy for Older People: A Do It Yourself Guide

A guide for housing providers to develop strategies for joint housing and community care for older people.

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Developing and implementing Local Extra Care Housing Strategies

The guide is designed to help local authorities develop a strategy with regard to Extra Care housing

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Developing Extra Care Housing for Black and Minority Ethnic Elders

Focus on issues around providing specific extra care housing for BME elders. Assessment checklist for commissioners and providers to consider when developing extra care strategies.

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Developing Extra Care Housing in Cheshire through public/private finance: the PFI route

Case Study 23 examines the way Cheshire County Council have developed robust partnerships to develop Extra Care Housing and made best use of public/private finance to meet their strategic objectives.

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Developing integrated, impartial information and advice about housing and related care and finance: A guide for commissioners

This guide is based on the experience of EAC FirstStop working with local FirstStop partners. It offers commissioners model clauses which can be used in specifications describing services providing housing and related care and finance advice for people in

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Diagnosis and Assessment (Dementia)

The process of assessment & diagnosis of dementia, it’s importance, and what happens

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Did you know

Factsheet containing facts about visual impairment

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Digital Switchover questions and answers

This briefing outlines the changes in television signals, what it means, the options, and timescales.

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Digital Unite

Digital Unite (formerly Hairnet) is an independent computer training company specialising in older people. The website has useful links for older people on education & employment, organisations & societies, & websites for the over 50’s.

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Dignity in Housing

This report and accompanying checklist takes a detailed look at policy and practice in relation to achieving dignity in a housing setting

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Direct Payments for Personal Assistance in Hampshire

Housing Lin case study no 10 – Example of a well-established Direct Payments service, managed by Hampshire County Council in partnership with users of direct payments, carers and voluntary sector support agencies.

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Direct Payments from social work

This explains the payments that can be made by Social Work Departments, so that individual people can arrange their own care to meet the needs that they’ve been assessed as having. It explains what Direct Payments are and what they can be used for.

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Directory of Housing Advice and Information Services for Older People

A handy booklet that aims to help older people and their advisors locate the right housing advice service.

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Disability and Ageing: Your Rights to Social Services

Aims to help people find out if they have a right to social services because they are elderly or have a disability.

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Disability benefits: Attendance Allowance

Attendance Allowance is a non means-tested benefit for people who have long term physical or mental health problems. This factsheet explains who can apply for Attendance Allowance and how to do it.

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Disability benefits: Disability Living Allowance and Personal Independence Payment

Disability Living Allowance is a non means-tested benefit for people who have long-term physical or mental health problems. Personal Independence Payment has replaced Disability Living Allowance from 2013 for people who are aged under 65 making a new

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Disability benefits: Personal Independence Payment and Disability Living Allowance

Personal Independence Payment is a non means-tested benefit for people aged under 65 who have long-term physical or mental health problems. It is gradually replacing Disability Living Allowance.

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Disability equipment and home adaptations (Factsheet 42)

This factsheet covers the help you can get from the local authority to manage your daily tasks at home through the provision of specially designed equipment or home adaptations. It should be read in conjunction with Age UK’s other relevant factsheets

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Disability Equipment and how to get it

It is aimed at people who may need help to manage more easily or safely around the home, and gives information about ways to access equipment in Scotland

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Disability Living Allowance (DLA) for a Person Aged 16 or Over

If you have a severe physical or mental illness or disability and need help for more than 6 months you may be able to claim a Disability Living Allowance (DLA). These webpages describe what the DLA is, how to find out if you are eligible and how you can

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Disabled Living Foundation

This website offers information about the right type of equipment that will help you manage your household chores and day-to-day living without having to depend on other people. There are a number of factsheets that you can download, including those on f

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Divorce and Separation

Explanation of the legal position for people who are married and are considering divorce or separtion

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Domestic Violence : A guide to Civil Remedies and Criminal Sanctions

The guide sets out the civil remedies and criminal sanctions that are currently available through the courts to victims of domestic violence. It is intended for statutory And voluntary sector service providers who deal with the impact of DV

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Domestic Violence, Abuse and Harassment

This leaflet tells you about your legal rights if you are suffering any sort of abuse in your home from other members of your family. It also tells you how to get practical help to protect you.

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Domiciliary Care National Minimum Standards : Regulations

The criteria on which domiciliary care agencies (including LA provision & NHS Trusts) are assessed. Domiciliary care agencies provide personal care to people in their own homes, and they need to meet the required standards.

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Domicillary Care

A good practice guide on domicillary care for sheltered housing staff

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Drug-Induced Parkinsonism

Describes what it is, what drugs can cause it, characteristics and progression of drug-induced Parkinsonism

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Drugs and Arthritis

Information about medication used to treat arthritis

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Duddon Mews Extra Care Scheme for People with Mental Health Problems and Physical Frailty in Cumbria

Case Study 36 describes a small extra care scheme and day centre targeted primarily at older people with dementia.

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Durham Integrated Team

Case Study 19 is a practical guide to help managers in social care, health (primary care) and housing to develop integrated teams and improve services.

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e-marketplaces for care and care information

This paper aims to explore operating models of an online marketplace of housing and care and current websites with care information, review their service, make comparisons with EAC’s HousingCare site, where appropriate, and make recommendations on further

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EAC FirstStop bespoke client ‘care options’ report sample

A general introduction to care homes, how to locate a suitable one and how to afford the fees, plus information about selected care homes for a FirstStop client living in St Neots, Cambridgeshire.

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EAC FirstStop bespoke client ‘housing options’ sample report

A general introduction to types of specialist housing and housing with care for older people, plus information about selected housing schemes for a FirstStop client living near Leeds, west Yorkshire.

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EAC FirstStop Home from Hospital Tool

An online resource designed to inform you of the support and assistance that may be available to you following a stay in hospital.

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EAC FirstStop Local Partners Programme 2013-16

A review of a two and a half year programme during with EAC FirstStop was able to channel DCLG grant funding to local information and advice agencies to develop or enhance free, independent and integrated housing and care advice services, to evidence thei

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EAC FirstStop Local Partnerships: A framework for working jointly to deliver housing and care options advice to the FirstStop model

FirstStop aims to expand the provision of good quality, integrated, independent and impartial information and advice for older people covering housing, care and related financial matters. This document expands on the aims of FirstStop Advice, the bene

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EAC FirstStop National and Local Partnerships 2015-16

These pages are an appendix to a recently published independent evaluation report on FirstStop local services – “FirstStop Advice for Older People: An independent evaluation of local services” – and accompanying summary “Making the Case: FirstStop Advice

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EAC Housing for Older People Awards 2010

A report on the new national Housing for Older People Awards – the first awards ever to be nominated by the residents of sheltered and retirement housing. The Awards celebrate housing for older people in all its forms and give residents the opportunity to

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EAC response to Law Commission consultation on event fees Jan 2016

Some residential leases require the leaseholder to pay a fee when they resell the property, sub-let it, and on certain other events. ‘Event fees’ are common in specialist housing for older people. In its report of 2013, the Office of Fair Trading conclude

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Easier Living: A Guide for Older and Disabled People Living in London

Information on gadgets to help with simple things such as opening tins, reaching into corners or carrying things, adapting the home with specially designed stairlifts, banisters, baths, etc. and making the home safer.

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Eco Housing: Taking Extra Care with environmentally friendly design

This summarises the current policy & legislative context for “green” and “intelligent” housing. It presents examples of extra care and general needs housing developments incorporating such technology, and looks at possible future directions. It also inclu

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Economics of the Park Homes Industry

Comprehensive and independent examination of the economics of the Park Homes industry, & range of income sources available to Park owners together with options for their remuneration.Report commissioned by OPDM & the Welsh Assembly

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Effective Resident Involvement and Consultation in Sheltered Housing

Report of a working group tasked to identify ways to make a positive difference to the lives of people living in sheltered housing, now and in the future. It was also required to address some of the explicit concerns made by older people about how the ch

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Elder Abuse & the Law in Scotland

An overview of current law on elder abuse as it relates to Scotland

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Employment & Work Opportunities for Older People

Newsletter with series of briefing articles promoting the need for learning and employment opportunities for older people

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Enabling Older People to Live Safely & Well at Home: A self training module for health, care & support staff

This self training module is for people who visit older people at home eg. health care staff, care workers, hospital visitors and voluntary sector to give general advice on a range of topics. It will help you to develop your knowledge and skills by inc

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Energy Efficiency & Fuel Poverty

The role of HIAs that are well placed to deliver services that can contribute to health & social care objectives. In recognition of the links between poor housing and poor health, HIAs can assist in creating energy efficient homes.

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Enhancing Housing Choices for People with Learning Disabilities

This paper expalins the range of accommodation options for people with a leaning disability. It is aimed at workers who give them advise and support to adentify their housing choices.

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Equal Opportunities : dealing with discrimination

Explanation of the laws to protect people from discrimination & what can be done if someone is discriminated against. It covers the types of discrimination, the Human Rights Act, and includes discrimination because of age, religious beliefs, or being gay/

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Equipment for Daily Living

Information for people with a sensory or physical disability about equipment for use in the home that can help. The kind of equipment available is described, how to find out more & get or buy it, adaptations to the home & the role of Home Improvement Agen

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Equity release (Factsheet 65)

This factsheet provides information about different types of equity release schemes such as lifetime mortgages and home reversion schemes. It includes information on: – what to consider before deciding on a particular scheme – equity release regulation

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Equity release (FS29)

Many older people consider releasing equity in their property in order to improve their financial situation; this factsheet helps to identify the various options available and important things to consider before making such an arrangement.

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Equity Release and income-related benefits (Oct 2006)

Considers issues to be taken into account by anyone considering releasing equity from their home.

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Essex County Council Older Persons Housing Strategy

Case Study 28 is an executive summary of a full report titled “Linking the Evidence-base to Outcomes”.

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Estate Management Boards

This information sheet explains what Estate Management Boards (EMB’s) are, what they do, and the advantages & disadvantages

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Estimation Future Requirements for Extra Care Housing in Swindon

Case Study 21 shows how one Unitary Authority has developed and utilised a tool to help inform a strategy for housing, support and care for older people.

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Ethnic Minorities in Britain

Facts about the ethnic minority population in Britain, taken from the 1991 census

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Evaluation of St Germain’s Grange

An evaluation of an extra care housing development in Marske-by-the-Sea, developed by Anchor Trust.

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Evaluation of St Germain’s Grange – Executive Summary

An evaluation of an extra care housing development in Marske-by-the-Sea, developed by Anchor Trust.

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Evidencing the case for FirstStop Advice for Older People

The Cambridge Centre for Housing and Planning Research (CCHPR) is evaluating the FirstStop service. This paper reflects on the achievements of the service between 1st April 2011 and end of March 2012.

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Executive Summary – Understanding the factors that can influence the resale values of newly-built retirement properties

Executive summary of a report, written by Elderly Accommodation Counsel, considering the resale values of traditional retirement housing-with-support, built between 1995 and 2018.

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Exercise & Arthritis

Gives the facts about the benefits of exercise for people with arthritis and includes tips on keeping yourself motivated.

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Exploring experiences of shared ownership housing: reconciling owning and renting

This report provides findings from ‘crisis moments’, a Leverhulme Trust funded research project. The research comprised: a series of 71 in-depth interviews that explored shared owners’ experiences in London, the South-East and East of England; 20 in-depth

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Exportable Benefits

Information for older UK citizens living in Spain about entitlement to the state pension, pension credit, winter fuel allowance, invalidity allowances, and bereavement benefits.

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Extra care housing

Extra care housing is a specialist type of housing designed with older people in mind. It allows people to live independently while getting the care and support they need. This factsheet explains what extra care housing is, how to access it and how to pay

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Extra Care Housing (FS10)

Extra care housing is a form of retirement housing with personal care, meals and 24-hour support available for those that need it. Extra care housing can be rented from the council or a housing association, purchased leasehold or as shared owner-ship from

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Extra Care Housing and older people with functional mental health problems

An overview of developing and managing Extra Care housing for people with mental health problems. It focusses on older people who have a long-standing functional Mental Health problem such as depression, schizophrenia, and anxiety as they get older. Facts

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Extra Care Housing Development Planning, Control and Management

This guide aims to support urban and regional planning professionals engaged in forward planning and development management to respond to the growing demand for extra care housing in England

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Extra Care Housing for Older People – An introduction for commissioners

The purpose of this document is to provide an introduction to the field for those from a variety of professional backgrounds and organisations who may be working together to commission new patterns of provision.

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Extra Care Housing Models and Older Homeless People

The role of extra care housing models, intermediate care and hospital discharge arrangements in providing and accessing housing, care and support for older people who have been homeless or at risk of homelessness. Factsheet 16

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Extra Care Housing Training & Workforce Competencies – Executive Summary

Summary of the report outlining a research set of competencies which local authorities, registered social landlords (RSL), voluntary and independent sector providers of extra care housing may wish to use in defining the tasks and duties of scheme managers

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Extra Care Housing Training & Workforce Competencies – Report

the report outlines a researched set of competencies which local authorities, registered social landlords (RSL), voluntary and independent sector providers of extra care housing may wish to use in defining the tasks and duties of scheme managers.

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Extra Care Housing. What is it?

Essential basic information about extra care housing, explains the various forms of this type of housing, describes the key ingredients and the central principles.

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Extra Care Strategic Developments in East Sussex – Housing LIN Case Study no.2

Some of the key issues involved in partnership-based strategic planning for extra care in East Sussex. A small conversion from sheltered housing and a larger new scheme catering for a range of use. Different management models are briefly discussed.

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Extra Care Strategic Developments in North Yorkshire – Housing LIN Case Study no.1

A snapshot view of partnership-based strategic planning for extra care in North Yorkshire, highlighting the variety of issues that need consideration in a large and mostly rural area. One recent scheme and one in progress are described.

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Extra help at home

Extra help at home is packed with the facts and tips you need to stay independent in the home you love and stop your relatives worrying.

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Facing the cost of long term care – Towards a sustainable funding system

One in a series of publications by JRF; this one brings together a series of discussions of an advisory group established by JRF to steer its ongoing work on care funding.

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Fair terms for care

A guide to unfair terms in privately funded care home contracts, to enable someone to decide whether the terms of their care home contract is fair. It explains what a contract should include, and what sort of unfair terms may be within the detail

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Feet Footwear & Arthritis

Information about specific foot problems, treatment & appropriate footwear

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Fight the Flu

Explanation of what Flu is, how it spreads, the symptoms, vaccination, what to do if you get it and how ro avoid getting it.

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Fight The Freeze

Information for older people living in Scotland on severe weather, heating and fuel bills, with useful phone numbers.

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Finding a place to live

This guide provides information about housing options in England and Wales. It explains how to get temporary accommodation and how to find a more permanent home.

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Finding help at home (Factsheet 6)

As you get older you may find that you have increasing difficulty managing your daily tasks at home. This factsheet gives an overview of the kind of practical help that may be available to enable you to remain in your own home as safely and comfortably as

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Finding out about volunteering

How to find out which organisations are looking for volunteers, what king of opportunities there are, what happens when you make contact, costs, and what to expect.

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Finding the right home for you (FS15)

This factsheet aims to provide you with general information about the various housing options that may be available to you. You will also find guidance and suggestions on how to identify a property that may be suitable for your future needs in later l

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Finding, choosing and funding a care home (FS 29)

In this factsheet we consider a number of issues related to finding suitable care home accommodation including types of homes, how to identify the right home for you and funding of care home placements. Details are provided of other Age UK factsheets

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Fire

It is important for us all to be aware of possible fire hazards around the home and to take sensible precautions to protect ourselves and our homes. This leaflet gives you advice on how to do it.

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Fire safety in the home

Information and advice covering smoke alarms, kitchen safety, pan fires, electric plugs cables & blankets, portable heaters, lights, furniture, cigarettes and candles. Explanation of what to do if a fire starts, and advice on doing a home fire safety chec

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First Contact Schemes: Extent and Impact

FirstContact schemes are local collaborative schemes directed principally at ‘vulnerable’ people in the community. The main aim of the schemes is to ensure that people who, for whatever reason, are excluded and/or vulnerable are able to access the advice

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First Stop Care Advice Service – Business Plan 2008 – 2011

This document outlines the key features of the One Stop Care Advice Service (OSCA) such as its aims, why it is needed, the method of service delivery, the operational and financial implications. It is set up by four organisations working in collaboration:

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FirstStop Advice for Older People: An independent evaluation of local services

This report presents the results of an independent evaluation of local housing and care options advice services for older people which are working in partnership with EAC FirstStop and Care & Repair England, with financial support from the Department for C

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FirstStop Advice: An overview of our services

FirstStop specialises in providing older people with information and advice on housing and care options, as well as related financial matters. This document provides a brief overview of what our national telephone Advice Line service does and how we do

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FirstStop Evaluation : Report on progress of the funded local partners 2013/14

This report explores the progress of the local housing options services which are currently funded by FirstStop. It analyses their successes and challenges to date. The next phase of the research will look at a sample of the client cases to analyse the po

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FirstStop Evaluation : Summary to DCLG

Evaluation of FirstStop by Cambridge University commenced in November 2009. This report provides a brief synopsis of findings to date in each of the four broad areas the evaluation has covered: 1. Outcomes for service users 2. The FirstStop model

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FirstStop Evaluation Report 2011/12 : Monitoring the national and local FirstStop service

FirstStop Advice is an independent, free service offering advice and information for older people, their families and carers about housing and care options in later life funded by the Department for Communities and Local Government (DCLG) and the Big Lott

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FirstStop Evaluation: FirstStop Somerset West Care and Repair value for money case study, December 2011

Somerset Housing Options for Older People is a county wide project which provides training and information about the housing options for older people in the county of Somerset to health, housing and care professionals, older people and community activists

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FirstStop Evaluation: FirstStop Warwickshire value for money case study, December 2011

This report from the Cambridge Centre for Housing and Planning Research analyses the value for money (VFM) of the FirstStop Warwickshire service. It is part of an ongoing project. VFM is always based on a combination of research evidence and assumptions b

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FirstStop Evaluation: National & Local Findings, June 2011

This report summarises the findings of an evaluation of the FirstStop information and advice service for older people conducted by the University of Cambridge. This particular report considers the successes of and challenges faced by the initiative

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FirstStop Evaluation: Phase 1 Summary Report, March 2010

FirstStop Advice is a service providing information and advice about care and housing options in later life to older people, their families and carers. An expansion of FirstStop Advice was supported by DCLG from March 2009, and soon afterwards the The Ca

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FirstStop Evaluation: Phase 2 Source Document, June 2011

A comprehensive report on the development and operation of the FirstStop Advice service. Includes aims and objectives, methodology, findings and analysis and covering both national and local FirstStop services, and a value for money analysis. (All extract

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FirstStop Evaluation: Phase 2 Summary, June 2011

Summary of the findings of an independent evaluation of FirstStop Advice between November 2009 and June 2011, including key successes, challenges and the future.

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FirstStop Evaluation: The Local Partnerships, June 2011

This report details the findings of an evalutaion conducted by the University of Cambridge of the local projects of the FirstStop information and advice service for older people.

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FirstStop Housing Options Report – intro pages

An overview of housing options, intended to be combined with a bespoke accommodation listing to produce a FirstStop client ‘Housing Options Report’. Contents are: 1.Introduction 2.To move or not to move 3.Helping you to stay put 4.Moving on 5.She

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FirstStop Local Partner Value for Money Case Studies, July 2012

This report explores the progress of four of the local housing options services which are partially funded by FirstStop. The report analyses their successes and challenges and looks at a sample of the client cases they have dealt with to analyse the poten

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FirstStop local partners: costs and potential savings to public budgets of client casework 2014

This report explores the costs and benefits of a sample of cases dealt with by the FirstStop local partners providing housing options services to older people. It focuses on the intensive level three casework data provided by the local partners. It loo

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FirstStop Moving Home Service

Every situation is unique. We tailor our service to reflect your specific requirements. Flexible – we do as much or as little as you want, including facilitating disposal, sale or recycling of unwanted items.

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FirstStop Training Programme Evaluation, November 2012

A training programme about housing options for older people was delivered by FirstStop in 2010/11 through Care & Repair England through face to face training, short workshops, a cascade model of training, supporting local exemplar projects to deliver work

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FirstStop: Advice for older people

A 1/4 A4, 2 sided, promotional flyer about FirstStop Advice. Flags 3 main advice areas – housing, care and finance: – Do you need advice or information about housing or care options? – Advice about paying for care? – Information about services to help

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FirstStop: Advice for Older People

Promotional flyer for FirstStop Advice featuring main areas of advice offered – Care, Housing, Finance, Rights – and using text “Are you looking for advice or information about careor housingoptions? Advice about paying for care? Or help getting the suppo

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Fitter Feet

Trouble with your feet?; looking after your feet; simple foot care; exercise your feet; common foot problems; how to contact a chiropodist; helpful addresses.

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Focus on Older People

A profile of the ageing population in the UK, covering geographic distribution, living arrangements, housing, labour market, income, travel, life expectancy, health & caring and lifestyles.

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Food Should Be Fun & Healthy

Information and advice on everyday healthy eating, and features the need to balance groups of foods, fat, salt, alcohol, shopping, recipes, eating out, and losing weight

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Foundation for Assistive Technology website

Assistive technology is any product or service designed to enable independence for disabled and older people. The FAST website can connect people to find assistive technology (AT) solutions, and to do this there is a comprehensive database of AT research

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Free Services for gas and electricity customers across the UK

A guide to the free services available and who is eligible to claim them. Help includes password protection scheme, meter reading, moving meters, gas checks, special controls and adapters.

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Freedom Pass

Website containing information about the “freedom pass” for people aged 60 years and over who live in London, enabling them to travel on public transport at no cost

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Frequently Asked Questions about Housing (Bengali version)

Frequently asked questions and answers about housing, in Bengali language

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Frequently Asked Questions about Housing (Gujarati Version)

Frequently asked questions and answers about housing, written in Gujarati

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Frequently Asked Questions about Housing (Punjabi Version)

Frequently asked questions and answers about housing, written in the Punjabi language

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Frequently Asked Questions about Housing (Urdu Version)

Frequently asked questions and answers about housing, in the Urdu language

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From Barriers to Bridges

A guide for volunteer involving organisations on overcoming the barrers to volunteer involvement. It outlines the barriers, how to bridge them, and how to retain volunteers. It includes a sample equal opportunities policy.

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From Staying Put to Moving On – A new role for Home Improvement Agencies

With the realisation that a great deal of housing wealth is owned by people over the age of 55, down-sizing has become a genuine option for people. The recent DCLG Select Committee inquiry into Housing for Older People also considered the issue and sugges

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FSA guide to making a complaint about financial services

comprehensive guide about complaints about financiual services

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Funding Adaptations to the home: A guide for homeowners

Homeowners guide to funding major adaptations in Scotland

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Funding Adaptations to the home: A guide for private tenants

Private tenants guide to funding major adaptations in Scotland

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Funding in Extra Care Housing

Overview of the principal ways Extra Care Housing developments are financed, reviewing sources of capital funding, modelling of a scheme’s economic viability, and revenue funding

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Funding Long-term Care for Older People

Briefing paper focusing on the options for funding long-term care and the lessons that can be drawn from other countries experiences.

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Future HIA project – Connecting with health and care

A look at the work of Home Improvement Agencies in relation to health and social care services, with examples of existing good practice from around the country.

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Future Housing for Older People

Report on research that identifies potential catalysts that may trigger a move in the future, as attitudes change with increasing aspirations and expectations for choice.

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Futurecare@home: A collection of papers for the Housing LIN

A collection of papers for the Housing LIN by Nigel Appleton, Peter Colebrook, Dr Ian Donald, Alan Kell, Moyra Riseborough, Georgina and John Truscott, edited by Jeremy Porteus

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Gardening

For many people of all ages, gardening provides pleasure, exercise and a reason for going outside. This information sheet offers advice on planning a garden to suit your needs, tools to help in the garden, gardening indoors, safety in the garden and pra

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Gardening & Arthritis

Information for people with arthritis who wish to do gardening.

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Gardening webpage

comprehensive webpage about gardening, offering special features such as basics, design, identification of plants, regional gardening tips, and seasonal advice etc

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Generation Stuck: Exploring the Reality of Downsizing in Later Life

This report by ILC-UK, commissioned by McCarthy and Stone, explores older peoples’ attitudes towards moving, the pros and cons of downsizing and provides evidence to help inform the public debate about the role of housing stock held by older people. While

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Get involved

Reasons for doing voluntary work, and opportunities available through WRVS

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Get it Right from the Start

A guide for organisations that use volunteers, promoting the need for volunteer policies as the key to diverse volunteer involvement

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Get Wheelchair Wise

A guide to public transport for wheelchair users : basic facts and advice

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Getting care services at home

This factsheet explains what to look for when you’re choosing home care, what to expect from it and how to complain if you’re not satisfied with the service you receive.

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Getting help

Wide range of information for carers, including what they can expect from local Social Services and Health Services, ideas for getting around, a health quiz, equipment & shopping, Welfare Benefits check, support for black & minority ethnic carers, and hel

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Getting help from your doctor – a guide for people worried about their memory, people with dementia, and carers

This guide covers dementia specialists, the diagnosis and treatment of dementia and memory problems. It includes advice for carers and services that can help.

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Getting legal advice (Factsheet 43)

This factsheet helps you to get the legal help you need, including legal information and advice on civil matters (where you have a dispute with another individual or organisation). It does not cover criminal matters. It covers free advice from local an

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Getting legal advice (FS18)

There are many reasons why you may want to seek legal advice. For example: if you are buying a house, making a will or setting up arrangements to manage relative’s financial affairs. When choosing an advisor it is important to check they have experience i

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Getting on: A quick reference guide to services for people with a visual impairment

Information about the services for sight impaired people, and how to access them. Includes needs assessment, money, housing, consumer services, transport, leisure etc

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Getting to Grips with Manual Handling

Explanation of the common problems associated with manual handling, and setting out of best practice in dealing with them.

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Going on Holiday

Advice for carers about planning for & going on holiday with someone who has Dementia

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Going to Live Abroad

This general guide contains tips and sources of information for people who are considering moving to live abroad.

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Good Housing Design – Lighting: A practical guide to improving lighting in existing homes

Better lighting at home can make a dramatic difference to people’s lives. This Good Practice Guide explains how to improve lighting to meet the needs of people with sight loss. It will be useful to anyone supporting others to live independently in the

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Good Neighbour or Professional: The grey areas in the Scheme Managers role

Report of a day workshop held by and for professionals examining the ‘grey areas’ in the job roles of scheme managers of sheltered housing as experienced by themselves, and a suggested Guide for Good Practice.

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Grants from Charities for People on a Low Income

If you’re on a low income, you may be eligible for financial help from charities and other organisations to help you purchase essential items. This factsheet explains the types of help you could get and how to find an organisation that may be able to assi

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Growing Older Together: The Case for Housing that is Shaped and Controlled by Older People

This Housing LIN Case Study Report shows how collaborative models of service delivery for older people are now being widely adopted in the heath and care sectors and suggests that housing could do more to embrace this. And with an increasing interest in b

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Guide to Later Life

An accessible, open and friendly book that aims to help tackle in negativity and inertia that often accompanies talking about planning for older age.

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Guide to Procuring Care and Support Services

Guide designed to help non-procurement professionals who need to procure (or pruchase) services for older people who need care and support. It is particularly relevant for local authority staff and for other public bodies.

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Guide to Retirement Villages in the UK

A guide to 150 housing developments designed for older people and described by their developers / managers as Retirement Villages.

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Guide to Supporting People for front line staff

A general overview of the Supporting People regime, describing what it is, the funding changes, formal structures, reviews, monitoring and charging

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Guide to the Right to Acquire

Explanation, step by step, of the scheme giving eligible tenants of Registered Social Landlords the legal right to buy the home they currently rent. Effective from January 2005.

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Guide to User Involvement for Organisations Providing Housing Related Support Services.

Summary of an ODPM publication that promotes the involvement of service users in all aspects of housing related support services. It describes how opportunities for user involvement can be developed, promotes good practice and gives examples of these. It

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Guiding

Practical information and tips about guiding someone who is blind or partially sighted

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Handyperson Service

Our team of experienced Handypersons can visit and carry out small repairs and adaptations to the homes of Bexley residents

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HAPPI – Housing our Ageing Population: Panel for Innovation

HAPPI is an independent report, Chaired by Lord Richard Best which makes recommendations to Government and other statutory agencies as to how they should reform future policy to ensure our future homes and communities meet the needs and aspirations of our

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Having Our Say – A Housing Action Kit for Older People

Information and statistics on the planning and funding of housing for older people, and how older people can be involved.

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Health & Housing Glossary

A glossary of health and housing terminology

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Health & Safety for Volunteers

Employers of volunteers have a duty of care towards them. This factsheet explains the legal obligations regarding their health and safety, as well as good practice

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Health & Safety in Construction – technical services in Home Improvement Agencies

Good practice guide about construction health & safety for Home Improvement Agencies. Includes good practice, the need for risk assessment, and H&S responsibilities.

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Health & Social Care Guide for Wales

What can be expected of Health & Social Care Services in Wales, and how to get further information

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Health and Ageing

Explains how age can affect the health of older people, provides some general information and statistics about older people’s health and explains some of the most common illnesses in more detail.

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Health for Life: Health Promotion in Extra Care Housing

A rapid review of the Harry Lawson pilot in East Cheshire

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Health Risks & Health Inequalities in Housing: an Assessment Tool

This is a tool designed to assess the health risks of housing and the residential environment at the scale of a neighbourhood, housing stock, or administrative area. For each health risk, the tool enables a judgement to be recorded about the level of heal

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Health Services: Understanding your rights to healthcare

This guide aims to help you get the help you need if you feel ill. It tells you what NHS services are available and how to find them, as well as providing practical advice on the best ways to get the treatment you need.

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Health, care planning & housing: Manifesto

At a time of unprecedented demographic change, it is critical that housing, planning, health and social care policies address population ageing. The Housing & Ageing Alliance believes that homes, communities and housing related services should be plann

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Healthy Bones

Advice on how to keep bones strong and healthy as we get older.

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Healthy Eating

The basic principles of a heathy diet

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Healthy Eating & Arthritis

Information and advice about diet for people with arthritis, and how diet can influence the different kinds of arthritis

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Healthy Homes, Healthier Lives

This report details housing related initiatives and services which bring about health improvement, particularly those being developed by home improvement agencies.

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Healthy Hostels

Healthy lifestyles for hostel residents: a guide to improve the health and well-being of homeless and vulnerable people

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Healthy Living

It’s never too late to think about adopting a healthier lifestyle. That doesn’t mean you suddenly have to change your diet and start spending every day at the gym. Just a few small changes can make a big difference – helping you to feel better, have more

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Healthy Outcomes in Blackburn and Darwen Extra Care Housing

Case study 38 offers an overview of Spring Bank Court, discussing location, planning, funding, services and facilities and an analysing financial savings to the PCT

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Help at Home: what may be available in your local area

As you get older you may start to need some support or assistance at home. This factsheet provides information about the types of help and support services that could be available in your local area to help you stay independent and safe in your own home.

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Help if you live in a care home

A basic guide to benefits that people may be able to get living in a care home, and the effects on benefits you already have

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Help if you live in a care home (Arabic Version)

Basic guide to the benefits that may be available to people living in care homes

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Help if you live in a care home (Bengali Version)

Basic guide to the benefits that may be available to people living in care homes

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Help if you live in a care home (Chinese Version)

Basic guide to benefits that may be available to people living in a care home

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Help if you live in a care home (Gujarati Version)

A Basic guide to benefits that may be available to people living in a care home

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Help if you live in a care home (Punjabi Version)

A basic guide to benefits that may be available if you live in a care home

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Help if you live in a care home (Somali Version)

Basic Guide to the benefits that may be available to people living in care homes

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Help if you live in a care home (Vietnamese Version)

Brief guide to benefits that may be available to people who live in a care home

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Help if you live in a care home (Welsh language version)

A basic guide to the benefits that may be available to people in care homes

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Help with Continence

Provides information about incontinence, encourages the promotion of continence and suggests where to find further help.

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Help with health costs

There are a number of benefits and entitlements available to help older people with the cost of healthcare, such as prescription costs, dental treatment, eye tests and travel to hospital. This factsheet looks at what is available, who is eligible, and how

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Help with Heating

Advice and information on the help that is available to assist with heating costs and other fuel problems.

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Help with heating costs (Factsheet 1)

This factsheet explains how you can spend less on energy while still maintaining a warm and comfortable home. It provides information on getting the best energy deal, energy efficiency, financial help and help from bodies like your local authority (counci

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Help with the costs of moving and other financial support (FS20)

A brief guide to the main sources of help, including benefits, loans, grants and the Social Fund.

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Helping older people choose the right home for them: An introduction to the costs and benefits of providing advice and support

Outlines five models of support and advice offered to older people which help them consider where they want to live and implement their choices. Models are: 1. Crossroads Care’s Homeshare service 2. Redbridge Council’s ‘Free Space’ 3. FirstStop’s l

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Helping People Living with Cancer

Expert information and advice about cancer, the latest news about cancer services, helpful organisations and publications, and frequently asked questions.

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Helping visually impaired people in their homes: assistive technology

Findings of a project, commissioned by Thomas Pocklington Trust, that aimed to determine the needs of visually impaired people. This comprised surveys of user needs and existing assistive technology, and a gap analysis. It found a wide range of available

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High Blood Pressure (Hypertension)

Information about the causes, risk factors and treatment of hypertension.

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Holiday Care

Holiday Care’ s website tells you how to contact them for information on accessible hotels and visitor attractions throughout the UK and how to obtain a range of information sheets on overseas destinations for the older and/or disabled traveller. The web

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Holidays

Everyone needs a break, a chance to get away from their daily routine. This leaflet provides information on holidays that cater for the needs of older and disabled people.

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Home Care Service for People with Dementia in Poole

Housing LIN Case Study no 13. An example of pioneering specialist home care service for people with dementia living in their own homes within the Borough of Poole in Dorset

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Home Improvement Agencies

Home Improvement Agencies or HIAs are an essential component in any integrated care system. This short video produced for Foundations – The National Body for Home Improvement Agencies illustrates why.

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Home Improvement Agencies – Delivering Government Strategies across Health, Housing & Social Care

The role of Home Improvement Agencies, and the need for cross egency working to meet needs

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Home Improvement Agencies – the Key to Independent Living

Expllanation of what Home Improvement Agencies do, why they’re needed, and how they’re funded

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Home improvements and repairs (Factsheet 67)

This factsheet provides information about the help you can get if your home is in a poor condition or unsuitable for your needs. It includes information on the financial assistance and practical support available to help you make improvements, as well

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Home is . . . Annual Review 2013

This year we asked hundreds of older people to tell us what ‘home’ means to them. The resulting answer was clearly that home is so much more than a roof over your head. Home is . . being in control Home is . . the small things Gome is . . the foundatio

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Home Repairs & Improvements

Information and advice for home owners and tenants about help with home repairs, and adaptations. It includes Local Authority help and grants, paying for and adapting the home, the role of Home Improvement Agencies, arranging for work privately, and trade

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Home safety checker – Staying safe around the house

It’s important that we feel safe in our homes, yet more accidents happen at home than anywhere else. This leaflet contains checklists that will help you identify and resolve any possible safety risks, and help prevent accidents. Throughout this leaf

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Home truths

Housing options and advice for people in later life: Learning from communities in Leeds This report demonstrates the need for understanding the local context and speak to local communities when developing information and advice services. More than 9

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Homelessness

This factsheet explains what help is available if you are homeless or at risk of homelessness, for example because of a tenancy ending or relationship breakdown.

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Homes and Ageing in England

There is a strong case to be made for prevention through core housing improvements. This briefing note adds to our wider understanding of the close relationship between poor housing for older people and demands on NHS care. It builds on the previous publi

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Homeshare – Good Practice Guide 2011

the key facts for policy-makers – how might the UK unlock the potential for Homeshare to become mainstream? The key facts for commissioners to help ordinary people to contribute . A detailed guide for those developing and implementing Homesare. Practice e

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Homeshare International website

Information about Homeshare International, which promotes homesharing, i.e. whereby a householder offers accommodation in exchange for an agreed level of help, such as help with household tasks and/or some financial help

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Homesharing (FS27)

Homesharing can be a cost effective way of finding accommodation and receiving care. This factsheet discusses what homesharing is, what the pros and cons are, and how much it can cost.

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HOOP SCDC Pathway Project Trial

The Trial started as an outcome from the DFG (Disabled Facilities Grant) Review carried out in 2016. The Review identified three key findings, the first having a direct relevance to this Trial: 1: New services are needed that consider people’s needs in

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Hospice Care

Description of hospice care, and the type of services and staff provided

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Hospital 2 Home

Highlights the key role of housing in enabling an independent and healthy later life and offers practical ideas to support a joint approach across sectors and professions. Provides essential information for people working in health, housing, social care

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Hospital Discharge (Factsheet 37)

This factsheet explains how your discharge from hospital should be managed following NHS treatment. The aim should be for you to stay in hospital no longer than necessary and to receive the ongoing care and support you need in the most appropriate place.

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Hospital Discharge Arrangements

This factsheet describes the arrangements that should be made for people leaving hospital and explains which services might be available and how to find out about and obtain them.

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Hospital stays

This factsheet covers what should happen before, during and after your hospital stay, and how you can prepare for it. Information about processes and your rights refers to NHS hospitals, unless otherwise stated.

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Housing & Community Care Checklist ; summary

Guidance that local authorities and other agencies need to consider when developing housing strategies and community cale plans. It forms the basis for joint planning and working.

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Housing & Crime – safe as houses

Some hard facts about crime and examination of ways to overcome it, demonstrating how RSLs work with their tenants and partner organisations to fight crime in their communities

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Housing & Health – reducing health inequalities

This factsheet was produced jointly with Health & Housing, a charity which promotes the links between good health & good housing. It looks at Government initiatives and the work of RSL’s to reduce health inequalities, and asks what more can be done.

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Housing & Older People : time for fresh thinking & new ideas

Promotes the need for fresh thinking about older peoples housing needs, in view of the growth in owner occupation and the links between health and housing etc. Older people should be actively involved in service planning, and alternatives to reidential ca

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Housing advice for older people : A briefing paper

A review of available sources of housing information & advice

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Housing an Ageing Population (England)

With an ageing population, the question of how to address the UK’s housing crisis for older people is an acute one. Build rates are generally substantially lower than forecast need and the issue is exacerbated further for older people; who must also consi

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Housing and care options for older people

An introduction to services that can help older people live more comfortably or independently at home, and the options available to those who decide to move in later life. It is written for older people who rent their current homes as well as those who ar

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Housing Benefit (Factsheet 17)

This factsheet explains what Housing Benefit is, who qualifies for it, and how it is calculated. It explains how to claim and what to do if you want to challenge a decision. It has information about Discretionary Housing Payments and what to do if you hav

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Housing Choices and Aspirations of Older People

Research from the New Horizons Programme – Eight focus groups of ‘younger’ and ‘older’ older people explore the influence on participants’ housing decisions, and their future housing intentions and aspirations.

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Housing choices in later life: A self training guide

This self training guide is for people of all ages who, through paid or voluntary work, regularly meet older people who may be thinking about their housing and care options. It may also be useful if you are thinking about your own later life housing and c

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Housing Code: England. Consultation Draft

Draft Code of Practice to help eliminate discrimination in housing. Aimed at all housing providers, Chapter 1 is an introduction, Chapter 2 looks at the legal context, Chapter 3 makes recommendations on good practice in 9 key housing areas, and Chapter 4

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Housing for Older People

Advice and information, Link between housing and health, Staying put, Moving home, Housing options, Planning and supply of homes for older people, A national strategy for older’s people’s housing

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Housing for Older People from the Chinese Community in Middlesbrough

Housing LIN case study no 11 – Example of a local community development partnership between a housing association and a Chines community association, involving housing for older people, a community centre and retail/business space

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Housing for Older People in Wales: An Evidence Review

Wales has an increasing and increasingly diverse ageing population. This presents a challenge for Welsh housing. The majority of people over 65 in Wales are home owners – the likelihood of moving in later life decreases as we age, and is primarily i

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Housing for People with Sight Loss

Factsheet 26 is for readers who are involved with general needs and supported housing, including extra care housing: commissioners, providers, managers of housing with care and/or support.

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Housing LIN

This is the part of the Department of Health’s Integrated Care Network website that focuses on the work of the Extra Care Housing LIN (Learning and Improvement Network). It offers a broad collection of factsheets, case studies and good practice examples

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Housing Matters

Practical information & advice about available housing choices, including help to stay put, considering moving, moving home, moving in with family, moving to sheltered housing.

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Housing Ombudsman Service

Information about this service which deals with complaints from residents (or their representatives) about Registered Social Landlords, and private landlords that are registered with the service

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Housing options

If you’re thinking of moving, the different types of housing on offer can be confusing. This factsheet describes the main housing options open to older people and things to consider before making your choice.

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Housing Options – Your housing choices, advice for older people

Many people find that they start to think more about where they live as they grow older. You may be happy staying just where you are, but could do with some support to make life easier. Do you need repairs or adaptations to your home to be able to continu

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Housing Options Advice for Older People : A Self Training Kit for Advisers

A kit to to help generalist advisers, or anyone who works with older people, to develop their knowledge and understanding of housing options for older people.

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Housing Options Advice for Older People: a self-training kit for advisers

This toolkit provides a broad overview of the housing options in older age. It aims to help generalist advisers, or anyone who works with older people, to develop their knowledge and understanding of housing options for older people.

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Housing Options for Older People

Looking ahead to 2026, the rising number of older people, combined with increased longevity, will create a much greater need for properties suitable for the impaired and averagely frail very old. This calls for a commitment to new ‘lifetime’ homes, constr

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Housing Options for Older People (HOOP) – Report on a developmental project to refine a housing option appraisal tool for use by older people

Detailed review of the development and testing of a questionnaire-based tool, designed to help older people assess their present housing situation as a basis for making decisions about the future.

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Housing options for older people in Cambridgeshire

An introduction to services that can help older people live more comfortably or independently at home, and the options available to those who decide to move in later life. It is written for older people who rent their current homes as well as those who ar

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Housing Options for Older People in Scotland

This guide is an introduction to the different types of accommodation and support services available for older people across Scotland. With thanks to Housing Options Scotland and Nationwide Building Society.

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Housing Options for Older People Service (HOOP): An Evaluation of FirstStop Manchester

As the UK continues to see an ageing population where appropriate housing solutions are scarce and high quality advice and information about these is limited, Manchester Move and Northwards Housing are pleased to present this report about the work that ha

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Housing Options: a guide for older people in Scotland

The main housing options available across Scotland are: • Staying in your current home and adapting it to your needs. • Buying or renting a smaller/more suitable property. • Sheltered accommodation (retirement housing). • A care home. • Moving

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Housing Options: Different types of housing to suit your needs

Many of us find that as we get older we start to think more about where we live. Do you want to stay where you are, but could do with some support to make life easier? Would repairs or adaptations make it more comfortable? Perhaps you’re thinking about mo

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Housing our ageing population: Learning from councils meeting the housing need for our ageing population

There is a distinct and urgent need to better provide a range of housing options to meet the wide variety of housing circumstances, aspirations and needs of people as they age. Between 2008 and 2039, 74 per cent of projected household growth will be ma

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Housing our Ageing Population: Plan for Implementation (HAPPI 2)

The All Party Parliamentary Group (APPG) on Housing and Care for Older People, chaired by Lord Best, has highlighted the benefits of improved housing options for older people. Their 2012 inquiry report, written by Jeremy Porteus – Secretary to the APPG In

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Housing our Ageing Population: Positive Ideas (HAPPI 3) – Making retirement living a positive choice

This volume in the influential HAPPI series for the APPG on Housing and Care for Older People calls on policymakers, house-builders and other stakeholders to address the concerns and issues that deter some people from moving to specialist housing. It says

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Housing Provision and the Mental Capacity Act 2005

Factsheet 20 and its information sheets offer information about the law in relation to those likely to lack capacity concerning arrangements for housing. General guide only.

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Housing with care for later life – A literature review

This report presents a comprehensive overview of the most recent evidence related to new and emerging models of housing with care for later life. Reflecting the current emphasis on developing evidence-based policy and practice, the review focuses on prim

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Housing, Health and Care

This new policy and practice report from the Chartered Institute of Housing, and supported by the Housing LIN, is essential reading for policy makers, commissioners and providers alike. It gives a comprehensive tour of latest government policies and examp

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How do I get a hearing aid?

Information about how to get a hearing aid, and the difference between NHS and private hearing aids

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How to .. Cope with loneliness

Describes how loneliness can affect people, ways of alleviating loneliness, and agencies that can help

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How to .. Cope with memory loss

Answers common questions about memory loss. Describes common problems, how memory can be preserved, and what can be done to improve memory loss.

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How to beat the Bogus Caller

Clear information about bogus callers, and how to avoid them

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How to find the right care home

Whether you’re choosing a care home for yourself or a relative, finding the right information can be challenging. In this new guide we look at what to consider and essential questions like location and cost, what you want from a home and whether a care ho

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How to get an Extra Care Programme in Practice – Housing LIN Case Study no.6

Example of how one Social Services Department managed the process of putting in place a pragramme of Extra Care

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How to make a complaint

Information and guidance for people who want to make a complaint about NHS or local authority services

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How to stay socially connected

Social groups, activities and befriending services for older people.

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How well does your home suit you? (the mini-HOOP tool)

A shortened and simplified version of the original HOOP questionnaire, designed to help older people review their present living arrangements, identify any problems, and find information to help solve them.

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How will the new law on age discrimination affect you?

On 1st October 2006 new legislation (The Employment Equality (Age) Regulations 2006) will come into force in the UK. It will provide protection against age discrimination in employment and education for people of all ages. This gives an overview of the pr

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HUB Services Made Simple

ODPM proposal to co-ordinate Information Technology and provide comprehensive information about Supporting People services and providers of support services to professionals and the public.

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i2i

Guidelines on producing printed materials that are accessible to people who are blind or partially sighted

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Identifying & Targeting Vulnerable Groups

Good practice guide for Home Improvement Agencies about identifying and targeting vulnerable groups. It identifies good practice in identifying people who can face additional barriers to accessing services, and ways to target them.

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If only I had known… Integration of housing help into a hospital setting

This report provides information about policy drivers which support the integration of housing help into a hospital setting will illustrative practice examples and cost benefit analysis of individual cases where housing improvements have saved health and

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If only I had known…. An evaluation of the local hospital linked pilot projects

This report provides evidence and information about local pilot projects which have been pioneering the integration of housing help into a hospital setting.

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If you’re feeling lonely

Most of us will feel lonely at some point but there are some experiences common in older age that can make it more likely. Independent Age’s new advice guide suggests things you could try which could help to reduce loneliness, as well as information ab

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Impact of low fees for care homes in the UK

Results of a postal survey carried out in January and February 2004 by Jane Ball, and commissioned by the RCN. The survey was addressed to nurses who at that time were working in a care home setting, and it primarily sought responses on residents funding

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Implementing Supporting People: A Guide for Support Providers

The Guide reflects current understanding of Supporting People. The main details of the policy are now clear and the Guide covers them. However, at the time of writing, there are still a few areas where the full details are not clear, such as charging. Hen

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Improvement Drivers in Local Authority Housing

This report examines the factors that have resulted in local authorities (and ALMO’s) significantly improving their performance. The evidence from Audit Commission inspections is examined, and 20 cases are evaluated

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Improving Lives, Improving Life: A Summary

Summary of research findings of a study launched & sponsored by ECCA and P&G Professional who commissioned Laing & Buisson to conduct interviews with representatives of long term care providers in England, analyse the data & produce the report. This summa

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Improving Lives, Improving Life. The findings of a study on the key strategic issues facing the long term care for older people sector

As title. The report is based on a study launched by ECCA, & sponsored by P&G Proessional, who commissioned Laing & Buisson to conduct interviews of representatives of long term care providers, analyse the results & produce the report. The main findings s

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Improving services and support for older people with mental health problems

The second and final report of a UK enquiry, whose first report ‘Promoting mental health and well-being in later life’ was published in 2006.

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In Debt? Help Yourself Out!

Tips on how to manage debt, and organisations that can help

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In Good Repair

A guide (produced with help from the Newcastle Older People & Carers Reading Group) for older & disabled people about organising home repairs & adaptations, including help with the costs, finding a builder & organising the work.

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In the driving seat

Although your licence entitlement will expire when you turn 70, this doesn’t automatically mean you have to stop driving – you’ll just need to apply to the Driver and Vehicle Licensing Agency (DVLA) to renew it every three years. The renewal form should b

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In your lifetime: A vision of housing, care and support for an ageing society

The National Housing Federation and its members share a vision of housing, support and care that enhances older people’s ability to live independently for as long as possible. We share a vision of support and care services, which are flexible in their del

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Income in retirement – a beginners guide: A self training module

This self training module is for people who offer general information and advice to older people, eg. community advice agency volunteers and staff. It is also for older people and those approaching retirement. It will help you to develop your knowledge

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Income Tax (Factsheet 15)

This factsheet gives basic information about Income Tax for older people. It explains tax rates, the main types of income that are not taxable and tax allowances. It also outlines how different sorts of income are taxed and includes some examples of how t

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Income Tax & Pensioners

Overview of income tax for pensioners

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Income withdrawal – a retirement option for you?

This is aimed at people who are approaching or who have reached retirement age, have a pension fund and want to take a tax free lump sum or start drawing an income from it. It explains how income withdrawal works, the advantages and disadvantages, how to

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Independent Advocacy

An independent advocate can support you when you are dealing with difficult issues and help you to get the care and support that you need. An advocate helps to ensure that you can express your wishes and views when in contact with authorities like your co

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Independent advocacy with older people

Independent advocacy is needed so that older people can secure and exercise their rights and choices; ensure that their voices are heard when decisions are made concerning their care and quality of life; and to combat age discrimination and abuse. This

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Independent Age

This charity helps older people on low incomes to stay independent, by providing a regular income, emergency grants, equipment, volunteers to befriend etc.

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Independent Living & Arthritis

Information about who can help, making changes to your home, aids and adaptations, mobility, technology and security, personal assistance, and welfare benefits

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Independent Park Home Advisory Service website

Independent Park Home Advisoory Service (IPHAS) is a voluntary organisation that offers advice and information to anyone considering Mobile/Park Home Living, and to anyone already living on a residential Mobile Home Park.

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Information & Communication Technology and Residents of Sheltered Housing

A report of a day workshop held by and for practicioners to examine how sheltered housing can offer a stimulating environment wherein ICT may be introduced to older people. The Report gives brief outlines of 6 case study projects presented to the worksho

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Information about Telephones

Information on help available towards the cost of installing and using a telephone and other services available for older and disabled people.

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Information, advice and advocacy for older people

This study explores information, advice and advocacy services for older people. Services providing information, advice and advocacy are crucially important in promoting older people’s independence. The current context of government initiatives such as L

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Informing the business case for a FreeSpace model

FreeSpace aims to create a revenue stream by renovating and renting out an older person’s home. The Council pays for the renovations and manages the letting – usually renting it to family in the borough who are in temporary accommodation. The income gener

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Inrtermediate Care Services within Extra Care Sheltered Housing in Maidenhead

Housing LIN Case Study no 14. Example of an integrated intermediate care service providing short term, intensive support and assistance combined with the facilities and services offered by extra care housing

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Instructions for my next-of-kin and executors upon my death

Proforma to complete to inform your next-of-kin and executor/s after your death about your affairs . Includes sections to complete about what documentation etc you have and where they can be found.

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Internet Access and Online Services for Older People Living in Sheltered Housing

Report on a small scale study that explored how older people in sheltered homes use the internet and how they and their carers feel about onlilne service access

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Introducing Arthritis

An overview of arthritis and rheumatism. The causes, symtoms, andf treatment for arthritis

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Introduction to the Financial Services Authority – information for consumers

Explains the role of the FSA, the independent watchdog that regulates financial services in the UK and protects the rights of retail customers. Also explains the financial services not covered & the organisations that do regulate them.

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Jargon Buster : a guide to housing jargon for tenants

This information sheet for tenants explains housing jargon, i.e. definitions of housing terminology

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Jewish Care Direct website

Information about this charity which is the largest health & sicial care charity for the Jewish community. It has 70 resources throughout London and the South East, and has a range of services including care homes, dementia care, and sheltered housing.

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Joint strategic needs assessment: vulnerable adults, housing and support – A collection of case studies

This publication by the Local Government Improvement and Development’s Healthy Communities Programme provides examples of how local councils and their health partners are addressing some of the outstanding and enduring challenges in undertaking the JSNA p

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Keep Out the Cold

Suggests things you can do that will help you keep warm, make the best use of the heat you pay for and hopefully save you some money.

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Keep Warm, Keep Well

This booklet has been produced by the Department of Health, in association with other partners. It aims to help you maintain good health during winter and take advantage of the inancial help and benefits available. Information and advice on keeping warm

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Keeping Mobile

Looks at how to remain active and mobile, and at the help and advice available. Contents include health and fitness, mobility aids and useful equipment, advice for drivers, getting around without a car and financial help.

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Kent Health & Affordable Warmth Strategy

Housing LIN case study no 8 – an example of how a Health and Affordable Warmth Strategy came about following an addition to the Home Energy Conservation Act

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Key facts on Age Diversity & Employment

Facts about older people and employment. Trends demonstrate that age is still a serious barrier to employment, however there are many benefits for organisations that employ older people (examples given)

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Key Findings from the Supporting People Health Pilots Evaluation

Findings from the research team from the School for Policy Studies at the University of Bristol from an evaluation of Supporting People Health Pilots commissioned by the ODPM

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Kitchen Safety

Information & advice about fire safety in the kitchen. Cookers, microwaves, electrics, & fire safety equipment are covered, as is treatment of minor burns & what to do if there is a pan fire.

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Language Line website

Organisation that provides a translation service and a 24 hour interpreting service to public sector organisations

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Later Life Research & Enterprise: Unlocking opportunities in the later life market

Later Life Research and Enterprise (LLR) is a unique collective of five specialised organisations focused on older householders as consumers. Our expertise embraces housing, health and wellbeing, home and leisure and social and economic activity, demograp

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Learn more about Asthma

Advice & information about asthma, the symptoms, treatment, alleviation of symptoms, keeping healthy, & helpful foods.

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Learn More about Cystitis

Information about the causes, symptoms, diagnosis, treatment & prevention of cystitis

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Learn more about Diabetes

Advice & information about Diabetes, the symptoms, treatment, prevention of complications, diet, and travel.

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Learning in Later Life

Information on the benefits of learning, overcoming the obstacles, the range of opportunities, and how to find information about learning opportunities

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Learning in Later Life – moving into 2006

Briefing paper that outlines the issues around learning provision for older people

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Learning to Listen

A report about involving service users in the development and delivery of home improvement agency and related services.

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LEASE website

Wesite of the Leasehold Advisory Service, an independent advice agency, which provides free advice to leaseholders, landlords, professional advisers etc about the law affecting residential leaseholders

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Leasehold Retirement Housing – Your rights and remedies

This guide is for older people living in retirement housing schemes who are leaseholders of their property. It is intended to provide a guide to the various procedures available to remedy problems with the management of the scheme. It also provides inform

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Least-use Assistive Technology in Dementia Care – Housing LIN Case Study no.3

Example of an extra care housing facility for older people with dementia, that based on a philosophy of promoting and maximising independence.

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Ledbury Community Health and Care Centre

Case Study 35 describes the development of the Centre and identifies some lessons to be drawn from experience to date

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Legal Arrangements for Managing Financial Affairs

A guide to legal arrangments such as power of Attorney, appointees, trusts etc. It briefly outlines the various methods of administration available and the procedures involved

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Leisure Ideas

Ideas to help you enjoy and make the most of your retirement. Even if you can’t find anything in it that you’d like to do, it might give you some ideas for other activities you’d like to get involved in.

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Lending some comfort: Funding for repairs and adaptations

Examines the role of home improvement agencies in assisting their clients to fund repairs, adaptations and improvements to their homes using a variety of possible routes.

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Lesbian, gay, bisexual or transgender: Planning for later life

Many of the issues related to planning for later life are similar whether you are straight, lesbian, gay, bisexual or transgender, but some matters may need special consideration. The legal context has changed in relation to lesbian, gay, bisexual and tra

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Letting go without giving up: continuing to care for the person with dementia

This booklet is aimed at carers who want to continue their involvement in the lives of the people they have cared for, even if they are no longer responsible for their day-to-day physical care needs.

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Life & Living magazine

Named as one of the PPA’s top 100 magazine moments from the last 100 years, Life & Living is packed with fascinating features and inspiring stories of people celebrating later life, whatever their age.

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Life Long Learning

Newsletter containing articles promoting the need for life long learning opportunities.

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Lifetime Homes, Lifetime Neighbourhoods – A National Strategy for Housing in an Ageing Society

This strategy, giving older people greater choice, sets out the government’s vision for meeting the growing housing demands of an ageing population and ways to meet the changing lifestyle needs and aspirations of current and future generations of older pe

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Lifetime Homes, Lifetime Neighbourhoods – A User’s Guide

Published by the Housing LIN and HOPDEV, these leaflets explore key aspects of the Government’s housing strategy for an ageing society – Lifetime Homes, Lifetime Neighbourhoods. Aimed at planners, commissioners and providers of health, social care and ho

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Linking the Evidence-base to Outcomes: a consultation study for Essex County Council’s Older Persons Housing Strategy

This study provides an example of how key data on the household characteristics of older people can inform and underpin local planning strategies and documents such as Housing Strategies for Older People, Housing Market Assessments, Suppporting People Str

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Live at Home scheme

Independence, health, support, good company…these are all things that we value at any time in our lives. And when you live in your own home, it can be especially important to know you have a support network on your doorstep, geared towards your area, your

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Live safely and well at home

This updated brochure, previously titled ‘A fresh approach to later life’, explains how FirstStop Advice can help you explore your housing and care options and how to fund and pay for accommodation or services you need. Sections include Inside FirstSto

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Living Alone Safely

Advice on concerns with security, safety and emergencies, difficulties with managing, looking after oneself and getting around, keeping warm in winter and living on a single income.

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Living Alone with Parkinsons

Advice and information to help people living alone with Parkinsons Disease. It includes practical aids, domestic services, financial matters, safety issues, practical tips, & emotional and psychological issues

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Living at Hartrigg Oaks : residents views of the UK’s first continuing care retirement community

This report draws on the experience of the residents, including their reasons for moving there, the location, community, amenities, satisfaction etc.

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Living in the past: A guide to Dementia care at home

This guide has been put together to help you cope with the changes Dementia brings to your lives, and the lives of loved ones who are living with Dementia. It contains Dementia care ‘top tips’ and advice, and lots of information about how Dementia af

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Living longer – remaining independent (FS24)

A leaflet intended to help anyone approaching advancing years to think about what measures might be taken to anticipate or prevent problems in later life with the ultimate aim of enabling you to remain in control of your life and stay as independent as po

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Living Longer, Living Well in Warwickshire: Adding value to people’s lives

Written by Elizabeth Phillips, MBE, Chief Executive of Age UK Warwickshire, and Danaë Sheridan, Chair of the Warwickshire Older People’s Forum, this blog for the Housing LIN sets out how the Third Sector in Warwickshire are working in partnership with sta

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Living Made Easy

Living made easy is an impartial advice and information website about daily living equipment and other aspects of independent living. It has been developed by the Disabled Living Foundation (DLF), a national charity with 40 years’ experience in providi

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Living on the Edge

Enabling older owner occupiers with moderate learning disabilities to live independently

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Living Safely & Well at Home

This updated booklet, first produced as part of a “Live safely and well at home” project funded by Nationwide, is a practical guide to improving your home to make it safer and healthier. As we get older the condition of our home becomes increasingly im

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Living together in a cohousing community

In a ‘cohousing’ development residents live as part of a community, making decisions together and supporting each other. We consider whether such arrangements could help older people stay independent for longer, and chat to an older resident at the Thresh

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Living Well with Dementia – A National Dementia Strategy

The aim of the strategy is to ensure that significant imporvements are made to dementia services across three key areas: improved awareness, earlier diagnosis and intervention, and a higher quality of care

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Living Well with Dementia – A National Dementia Strategy – Accessible Summary

Summary, accessible version of the full-length National Dementia Strategy, about the Government’s plans for improving health and social care services in England for everyone with dementia and their carers

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Living with dementia

Being diagnosed with dementia can come as a shock. This factsheet explains more about the different types of dementia and the help available to you to support and maintain your independence. It also contains helpful information about dementia for your fam

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Living with health difficulties

As we age, we’re more likely to experience ill-health or disability. This factsheet explains what help and support might be available to you and gives practical tips for managing your condition.

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Living with Osteoarthritis

comprehensive information and advice for people who have osteoarthritis, to help them understand the diagnosis, potential treatment, and to help them cope with daily living

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Living with Rheumatoid Arthritis

Information about rheumatoid arthritis and different approaches to tackling the condition.

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Local Integrated Service Trusts – A Sustainable Funding Model to Deliver Extra Care Housing?

With a recent Social Care White Paper setting out a new direction for adult social care, this Housing LIN Viewpoint no 27 explains how Local Integrated Service Trusts could provide a sustainable vehicle for effective joint ventures between local authoriti

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Local welfare assistance schemes and the Social Fund

If you’re on a low income and have to meet the cost of unplanned expenses, you may be eligible for a payment from the Social Fund or your local council to help. This factsheet explains what you may be eligible for, how payments are made and how to complai

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Looking for Rented Housing

Information for those considering moving into rented accommodation. Discusses subjects such as applying for council and housing association housing, private renting, sheltered housing, extra care sheltered housing, and housing for disabled people.

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Losing your Home

Information for people who have nowhere to live, or who are facing homelessness. It explains the role of the Council, where to go if you need somewhere to stay urgently, and what can be done if a landlord wants to evict you or is harrassing you.

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MacMillan Cancer Support

Expert information and advice about cancer, the lates news about cancer services, helpful organisations and publications,

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Maintaining independence in later life

Report, based on interviews with older people, about the need to maintain independence in the home or more appropriate accommodation

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Make the most of your sight: Improve the lighting in your home

Explains good practice by giving ideas, hints and tips on how to light your home effectively with different types of household and task lighting, and the potential benefits for people experiencing sight loss. At the end of the guide you will find details

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Making a Will (Factsheet 7)

This factsheet explains what you should think about before making your will; how to decide whether to use a solicitor; and how to make sure that the will is effective and your wishes are carried out. It includes information about choosing executors, fin

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Making Decisions : A guide for family, friends and any other unpaid carers

A guide for use by anyone who voluntarily helps to care for an adult who has impaired mental incapacity. It expalins what the law (Mental Capacity Act 2005) says about mental incapacity, how decisions about finance, health etc should be made, the role of

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Making Decisions : A guide for people who work in health and social care

A guide for care professionals and volunteers involved in the care of adults who need support to make decisions – due to dementia, mental health problems or any other illness or injury which affects the person’s mental capacity. It explains the Mental Cap

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Making Decisions : The Independent Mental Capacity Advocate (IMCA) Service

IMCA is a new type of statutory advocacy introduced by the Mental Capacity Act 2005, which gives some people who lack capacity a right to receive support from an IMCA.The lack came into force in England & Wales in 2007. In England, Local Authorities commi

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Making Decisions about your health, welfare or finance: Who decides when you can’t?

A guide for people who wish to prepare for possible future mental incapacity. It explains what the law says about mental incapacity, how decisions should be made on financial, health and other matters, the role of doctors, lawyers and where to get expert

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Making housing advice work for older people

Report on a one day conference held on 23rd November 2003, organised by HOPDEV, the joint ODPM / Dept. of Health Housing and Older People Development Group.

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MAKING IT REAL: Marking progress towards personalised, community based support

Think Local, Act Personal is the sector wide commitment to transform adult social care through personalisation and community-based support. It committed over 30 national organisations to work together and to develop, as one of the key priorities, a set

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Making the Case – for integrated, impartial information and advice about housing and care for older people

This report sets out the case for the provision of integrated information and advice for older people, which encompasses housing, care and finance that enables people to manage life changes. It also demonstrates why information and advice is valued mos

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Making the Case for Retirement Villages

Retirement villages are a relatively new type of provision in the UK. Using the authors own research and other studies, the report reviews evidence to date on the impact of retirement villages. There are several key themes including – the potential for th

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Making the Case: FirstStop Advice Summary Brochure

This brochure summarises the results of an independent evaluation of local housing and care options advice services for older people which are working in partnership with EAC FirstStop and Care & Repair England, with financial support from the Department f

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Making the Housing Connections: An interim evaluation of the Silverlinks Programme

Silverlinks is a Care & Repair England initiative which is enabling older people to make more informed decisions about their housing & related care. It is helping to create networks of mutual support whereby older volunteers share their personal housi

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making the most of equity release: perspectives from key players

The issue of care and support for the elderly is high on the political agenda. This volume makes a valuable contribution to the debate about how this provision could be funded. In the chapters that follow, there is thorough analysis of the issues and,

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Making your home a better place to live after a stroke

A common concern for people who have had a stroke is that resulting problems such as walking, co-ordination or communication difficulties might make living in their own home difficult. But with the right support, some changes and adaptations, most people

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Making your home a better place to live if you have a long term condition

This online guide is for people diagnosed with a long-term health condition in later life. The most common conditions include arthritis, heart disease, respiratory diseases, macular disease and stroke. It focuses on the impact of these conditions on da

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Making your home a better place to live with arthritis

A common concern for people with arthritis is that loss of strength, grip and mobility, together with pain and fatigue, will make it increasingly difficult for them to live independently at home. But with the right support, some changes and adaptations to

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Making your home a better place to live with chronic, obstructive pulmonary disease (COPD), asthma and other respiratory diseases

A common concern for people with chronic obstructive pulmonary disease (COPD), asthma and other respiratory diseases is that difficulties in breathing will restrict their ability to carry out ordinary daily tasks and so remain living in their own home. Bu

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Making your home a better place to live with dementia

A common concern for people with dementia is that confusion and memory loss will mean they cannot stay safely in their own home. But with the right support and with some simple design and layout changes, many people with dementia can and do enjoy living a

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Making your home a better place to live with heart disease

A common concern for people with heart disease is that symptoms such as shortness of breath, swollen legs and ankles, fatigue and worries about putting strain on the heart might make it harder to carry out ordinary daily tasks and so living in their own h

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Making your home a better place to live with macular disease

A common concern for people who have macular disease (MD) is how the condition might make it harder to carry out daily tasks and live in their own home. But with the right support, some changes and adaptations, most people with MD can and do continue to e

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Making Your Will

Information for anyone wishing to make a Will.

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Managing Money Better : Project Evaluation

The First Stop Managing Money Better (MMB) project is part of the wider housing and care options support service offered by FirstStop. The project aims to reach more vulnerable older people, particularly by providing money advice as a key element of housi

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Managing my affairs if I become ill

There may be a time when you need someone to make decisions for you because of ill health. This factsheet explains how you can prepare for someone you trust to manage your money or make decisions about your own care and welfare in the way you would wis

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Managing your medicines

Getting medicine on prescription, buying medicine over the counter, medicine names, getting the best from your medicine, remembering to take your medicie, safe-keeping, expiry dates, reducung side-effects, falls, other types of medicine, reviewing your me

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Managing your money: Practical tips for keeping costs down

This guide is split into two sections. The first helps you assess your finances, balance your budget and deal with any debts. The second looks at how you can boost your income.

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Manging my finances in retirement

This survey is conducted by the national housing and care charity EAC (Elderly Accommodation Counsel) and forms part of a wider programme of work through our Later Life Research programme aimed at better understanding the financial needs and aspirations o

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Market Assessment of Housing Options for Older People

Shelter and the Joseph Rowntree Foundation asked us to carry out a market assessment of older people’s housing in England: both specialist retirement developments and mainstream housing suitable for people aged 55 and above. In response, this study add

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Master Locksmiths Association

The Master Locksmiths Association is the professional body of locksmiths. Their website will help you to find a licensed locksmith in your area. You can also download a document entitled ‘Guidelines for Minimum Security Requirements for Domestic Propert

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Medical Accidents

People who have had medical treatment that went wrong or didn’t work properly may be able to get compensation for injuries. This explains what to do in the event of a medical accident.

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Medication in Extra Care Housing

Factsheet 23 is aimed at practitioners, commissioners, care services managers and housing managers in extra care housiong, an environment not specifically referred to in any guidance on the handling of medicines

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Memory and Dementia

Information for people who are experiencing memory problems, and for carers of people who have memory problems, It describes the potential causes

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Mental Capacity Act 2005 : Code of Practice

The Code of Practice provides guidance to anyone who is working with and/or caring for adults who may lack capacity to make particular decisions. It describes their responsibilities when acting or making decisions on behalf of individuals who lack the cap

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MIND

We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. We won’t give up until everyone experiencing a mental health problem gets support and respect

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Mini-Cost Model of Housing with Care Project

Case Study 34 provides an overview of extra care housing in general and concludes with a cost model based on a scheme of 16 self-contained single bedroom flats and 6 two-bedroom homes located as a 3-storey separate wing to a care home.

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Mixed Tenure in Extra Care Housing

This technical brief provides a comprehensive review of the principal ways of achieving mixed tenure in extra care housing developments.

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Models of Extra Care & Retirement Communities

Explanation of extra care housing, as housing & care provision, buildings, lettings, tenure.

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Money matters: A practical guide to your everyday money

This guide is designed to help you take a look at your finances and identify your needs. It suggests questions to ask and ways to find the right accounts and policies for you.

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Money Super Market

We’re here to help you feel good about saving, managing and growing your money. Here you can discover more about how our site works, to help you understand what we do and how we do things at MoneySuperMarket.

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Moneywise

Money can be tight at times, especially once we retire and find ourselves living on a fixed income while our fuel bills, travel costs and general living expenses go up every year. Yet many older people are missing out on hundreds of pounds of entitlements

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More Choice, Greater Voice

This document provides a toolkit for undertaking work that will support a whole system approach to planning and developing accommodation and care. It is good practice rather than mandatory and has been prepared specifically to accompany the government’s

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More than bricks and mortar – Annual Review 2012

Care & Repair England is an independent charitable organisation established in 1986 which aims to improve older people’s housing. Its vision is that all older people have decent living conditions in a home of their own choosing. We aim to innovate, dev

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More than just a few kind words!

A guide, including best practice examples, to involving and consulting residents around the design and review of service delivery arrangements.

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Movement of households in shared-ownership housing in the UK

Shared ownership is the most common form of subsidised access to home-ownership, and is commonly viewed as a ‘stepping stone’ to owning a home in full. But to what extent does this actually happen? How are shared owners able to ‘move on’ once their housin

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Moving abroad

This factsheet explains how moving abroad could affect your pension and entitlement to benefits and health care, and what action you can take. This factsheet is aimed at British citizens leaving England.

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Moving back to the United Kingdom.

Immigration status. Income. State pensions. Other social security payments. Health & Social services. Housing. Cost of living. Leisure & education

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Moving Here website

Access to original items (written materials and photos etc) from 30 museums, archives and libraries, recording the migration of Jewish, South Asian & Carribbean communities to England over the past 200 years.

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Moving Home Checklist

A checklist of the things that generally need to be done by people moving home

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Moving into Rented Housing

Information for people who are considering moving into rented accommodation. It covers issues relevant to local authority, housing association, and private landlords, and it includes information on the recent changes to the law in Scotland for privately r

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MultiKulti website

Website providing culturally appropriate & accurate information on areas of welfare law (debt, employment, health, housing, immigration, welfare benefits), in 11 languages.

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Mutual Exchange (FS28)

A short factsheet detailing the main schemes and services that can help match you with another tenant looking for a ‘home swap’.

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National Care Forum website

Website of the National Care Forum, which was established to represent the interests of social care providers in the not-for-profit sector. A membership organisation

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National Care Standards – housing support services revised March 2005

Defines housing support, and describes the service standards that each provider should meet.

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National Minimum Wage & Expenses

Information and advice about the need for clarity regarding a person’s status as a volunteer or employee

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National Service Framework for Older People

This sets out the 8 priority standards for the health & delivery of health care, i.e. Rooting out age discrimination, Person-centred care, Intermediate care, General hospital care, Strokes, Falls, Mental Health, & Promotion of health and active life. Thes

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Neighbourhood & Community Disputes

Information for people in conflict with neighbours or others nearby, e.g. noise or other nuisance, and means of resolving these disputes (your rights and practical advice)

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Neighbourhood & Home Watch

Neighbourhood & Home Watch is a voluntary network of schemes where neighbours come together, along with the police and local partners, to build safe and friendly communities. This website can help you to find the local scheme nearest to you. You can also

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Neighbours

Explains how to deal with some of the problems that can occur between neighbours, and gives advice on how to be a better neighbour.

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New approaches to housing for older people

This briefing, the latest in our ‘new approaches’ series looks at housing for older people and how housing organisations can respond to housing demand and the needs and aspirations of older people. This publication has been developed with the support o

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New Initiatives for People with Learning Disabilities: extra care housing models amd similar provision

This report explores the role of extra care housing models and similar provision fo housing, care and support for adults of all ages with learning disabilitie, with examples and ideas for commissioners and providers

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New Provision for Older People with Learning Disabilities

An introduction to the characteristics and needs of an emerging group to be provided for in developing new housing and services for older people. This includes extra care. Fzctsheet 3

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New Provisions of the Disability Discrimination Act 1st October 2004

Explanation of the new provisions of the Disability Discrimination Act, providing that from November 2004 the definition of disability will include progressive conditions such as Multiple Sclerosis, HIV, and cancer.

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Newcastle & Gateshead Housing Advice Exemplar Project 2011-11

This report brings together the main findings and recommendations from work undertaken for the First Stop Newcastle-upon-Tyne and Gateshead Exemplar Project during 2010. The work included sharing the excellent information and training resources available

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NHBC Sheltered Housing Code

This Code covers the duties of builders and developers of sheltered housing including the Purchaser’s Information Pack, management agreements and the legal rights of purchasers.

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NHS Choices

Information about all Social Care services in the country, enabling anyone to find a their nearest local social care services

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NHS continuing healthcare and NHS funded nursing care (Factsheet 20)

This factsheet explains what NHS continuing healthcare (NHS CHC) is, the process for deciding whether you are eligible to receive it and what to do if you are unhappy with the decision reached. It also explains NHS-funded nursing care – the NHS’s financia

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NHS Direct – self-help guide Body key

A self help Guide for the genral public using a “body key” to access information about common health problems.The Guide focusses on four areas of the body, i.e.Head & Chest, Abdomen, Limbs, & Skin.

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NHS Funding for Continuing Care

Examines the system of eligibility for NHS continuing care funding, and problems that have arisen.

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NHS Services and Older People

Information on the kind of services that are available from the National Health Service (NHS) through General Practitioners (GPs -family doctors).

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No-win, No-fee Actions: And other ways to help pay for legal action

Information about the cost of taking legal action, other options, and what “no-win, no-fee” means

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Noise and Neighbour Nuisance – What You Can Do

This factsheet gives information on how to resolve disputes with neighbours and what to do in case of noise nuisance or harassment.

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Nomination Arrangements in Extra Care Housing

Factsheet 25 explores one question and its implications: should extra care housing be used to minimise the admission to residential care, or should a ‘balanced community’ be created, including those with only a housing need?

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Not Alone: A Good Practice Guide to working with people with Dementia in Sheltered Housing

A good practice guide about how staff could and should deal with sheltered housing residents suffering from dementia

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Now you see me . . now you don’t. How are older citizens being included in regeneration?

An rexamination of how older people are faring in 2003 following a report in 2000 called “Overlooked and Excluded”. It updates understanding on how older people benefit from and are involved in regeneration and identifies policy and practice themes where

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Obtaining and Paying for Legal Advice

Information about obtaining and paying for legal advice in Scotland.

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Occupational Pensions – Your Guide

A guide about Occupational Pensions, what they are & how they work. Answers to common questions.

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Occupational Therapists & the assessment process

This leaflet answers the question: What is an Occupational Therapist and what happens when I see one?

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OFT investigation into retirement home transfer fee terms

In September 2009 the OFT announced an investigation into the contract terms signed by owner-occupiers of purpose-built retirement homes. We considered that a number of terms relating to transfer fees – payable when a lease is assigned, sold or disposed o

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Older Home Owners – Financial Help with Repairs and Adaptations

Information for older home owners on how to get financial help to pay for repairs and improvement work.

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Older homeowners: help with repairs improvements and adaptations

If you are a homeowner, help may be available towards the costs of repairs or adaptations to your home depending on your circumstances. This leaflet covers common issues but if you would like to talk to us about your own individual circumstances, call the

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Older Men’s Health

Information about older men’s health, and the issues

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Older Owners: Research on the lives, aspirations and housing outcomes of older homeowners in the UK

Research and policy analysis on the lives, aspirations and housing outcomes of older homeowners in the UK. This quantitative research uses data from Census 2011 and Wave 3 of Understanding Society. The research covers topics such as income, economic ac

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Older People – implementing telecare

Strategic analysis & guidelines for policy makers, commissioners & providers about the use of assistive technology. The development of a strategic framework for implementing assistive technology or telecare is a key government target for 2006-2008, and th

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Older People – independence and well-being

The report encapsulates the key messages from five supporting reports and sets out how public services, particularly care services, should take forward the many recommendations.

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Older people & learning – some key statistics

Summary of key statistics about the participation of older people in learning. Raises issues for consideration.

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Older People & Mental Health

Comprehensive factsheet about issues related to mental health. Topics covered include Life Changes such as retirement, bereavement, Keeping Healthy & Staying Active through exercise, diet, medication, social life etc, Mental Health Issues such as insomnia

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Older People & Social Networking

This Housing LIN Viewpoint no 29 challenges the view that social networks are only for younger people. In fact, more older people than ever are using social networks; and not just to keep up with what their friends and family are up to. Social networks ar

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Older People as Consumers in Care Homes

Report on a comprehensive study to investigate to what extent care homes residents had exercised choice over their move into a care home, and once there, how far they were able to exercise their right as consumers of care and housing services.

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Older People’s Housing Strategies: Key Policy Drivers

This examines the relationship between the housing agenda and the agenda for older age. It explores the ways in which any gaps at national level are affecting and influencing regional strategies and local policies and implementation. It is intended for us

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Older people’s housing, care and support needs in Greater Cambridge 2017-2036

This study combines modelling of future demand and supply of older people’s housing with assessments of current policy and practice aimed at meeting the requirements of this population. Through these two research components the report provides a comprehen

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Older People’s Services and Individual Budgets

Examples of good practice currently being undertaken by the pilot sites implementing Individual Budgets for older people’s services.

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Older People’s Housing and Under-Occupancy

In the UK, around 520,000 households live in overcrowded conditions and 90,000 live in temporary accommodation. As house prices boom, many find themselves unable to afford family-sized homes, and the meagre supply of new housing lags behind household grow

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Older same-sex couples and benefits

Information about the Civil Partnership Act 2004, effective from 5th December 2005, which can give same-sex couples legal recognition for their relationship. By registering a civil partnership, a same-sex couple can have the same rights as opposite-sex co

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On the Mend – Hospital Discharge Services and the role of Home Improvement Agencies

A guide for service commissioners & providers, this report looks at the range of services broadly referred to as ‘hospital discharge’ or ‘home from hospital’ schemes and examines the policy framework in which these services are expanding and developing. I

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Opening Doors to Independence : a longitudinal study exploring the contribution of extra care housing to the care and support of older people with dementia

This report, with the support of an Innovation & Good Practice grant from the Housing Corporation, is based on research tracking people with dementia living in Housing 21’s extra care schemes. The findings conclude that extra care has a role in providing

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Opening up the Resources of Sheltered Housing to the Wider Community

Guide examining the issues around expanding the reach and scope of sheltered housing schemes to meet the housing and care needs of the wider community.

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Opportunity Age : Meeting the challenge of ageing in the 21st century

A strategy document setting out Governments approach in three areas – age and the workforce; promoting active ageing; and developing services which promote independence and wellbeing.

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Osteoarthritis

Describes osteoarthritis, inflammation of the joints, its effects and treatment

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Osteoarthritis & Osteoporosis

Information about osteoarthritis (diagnosis & treatment), osteoporosis, spondylosis, and hip replacement

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Osteoporosis

Information about the causes, prevention & treatment of osteoporosis

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Park homes (Factsheet 71)

This factsheet provides information about legislation relating to park homes (also called mobile homes). It is intended for people who own a park home as their permanent residence or for those who are considering buying such a home. It includes points to

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Park View: and ‘Independent Living’ Scheme with Support for Individuals with a Learning Disability

Case Study 32 describes the development of five new build homes for people with a learning disability in South Tyneside.

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Parkinson’s & Diet

Information for people with Parkinson’s about diet. It includes food groups, fluids, eating plans, medication, food supplements, and advice about eating and swallowing

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Parkinsonism

Information about parkinsonism – including Parkinsons Disease.

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Patient Information Publications

Database including a directory of self-help groups, patient groups & other organisations involved in health related matters. It contains a large number of patient information leaflets about all aspects of health & treatment. UK GPs and practice nurses use

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Paying care home fees

Paying for a place in a care home can be complicated. This factsheet explains how the system works, whether you’re paying for your own place or eligible for financial help from your local council.

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Paying care home top-up fees

This factsheet explains when you or someone else – such as a relative, friend or charity – might have to pay a ‘top-up’ fee for you to stay in the care home of your choice. These rules apply if your place in a care home is being funded partly or fully by

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Paying for Care and Park Homes

A summary of considerations applicable to people who live in park homes (‘mobile homes’) when it comes to paying for care.

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Paying for care and support at home (Factsheet 46)

This factsheet explains charging for social care services in places other than care homes, mainly related to services provided in your own home. This is because the two charging systems are slightly different. It also covers charging for carers’ services.

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Paying for care in a care home if you have a partner (Factsheet 39)

This factsheet explains how being part of a couple can affect a care home resident’s eligibility for local authority assistance with care home fees and both partners’ eligibility for social security benefits during the period in spent in residential care.

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Paying for long-term care

Explains what long-term care means, how the state might help, and how financial products can be used to help pay for care.

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Paying for maintenance and repairs in your home

Maintaining, improving, repairing and adapting your home can be expensive. This factsheet gives you information about any help and grants that may be available to help you when carrying out any maintenance, repairs and adaptations to your home.

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Peace of Mind Whilst you are away

Advice on making your home and belongings secure whilst you are away

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Peace of mind: Understanding the non-financial benefits of financial advice

In recent years, everyone has had to take more responsibility for their own wealth, with changes in pensions, retirement ages, and regulation. Professional financial advice is more crucial than ever in helping people make informed decisions. Yet a signifi

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Pennine Court: Remodelling sheltered housing to include extra care for people with learning difficulties

Case Study 29 describe the development of extra care housing opportunities for older people with learning difficulites within a conventional shetered housing scheme in Salford

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Pension Credit

About four million older people are entitled to receive Pension Credit to top up their retirement income, yet just under half of those eligible are not claiming it, or are not claiming the right amount. If you think you might be missing out, this factshee

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Pension Credit (Factsheet 48)

This factsheet explains what Pension Credit is, the eligibility criteria and how to make a claim. It explains what to do if you have a change of circumstance.

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Pension Credit for blind and partially sighted pensioners

Explains what is important for claiming Pension Credit. Useful for people who are blind or partially sighted, and those that work with them.

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Pensioners Guide – England & Wales

Information guide about the range of help and advice available through central and local government for pensioners.

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Pensioners Guide – Scotland

Information guide about help and advice available from central & local government ; includes benefits and concessions

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People who fund their own care and support: A review of the literature and Research into the existing provision of information and advice

Review of a range of literature across policy, research and development, focusing on or relevant to people who fund their own care and support (‘self-funders’) who often appear to exist in a parallel universe to that occupied by people who meet

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Performance Framework for Home Improvement Agencies : monitoring and review of supporting people services

Detailed guidance on Supporting People monitoring and review requirements for Home Improvement Agencies

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Personal alarm systems and telecare

Information to help choose a personal alarm (community alarm), explaining how they can work in different situations e.g. to summon help from a carer or neighbour or from someone further afield. Includes a checklist for use when choosing which would be the

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Personal care options report

An overview of care options, intended to be combined with a bespoke care homes and/or care services listing to produce a FirstStop client ‘Care Options Report’. Contents are: 1. Thinking about moving into a care home 2. Alternatives to moving into a

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Pets As Therapy

This organisation arranges theraputic visits to hospitals, care homes and similar institutions, by volunteers with their own friendly, temperament-tested and vaccinated dogs and cats, to benefit those who can no longer keep pets, or have their pet with th

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Physical Activity & Your Heart

Information for people with heart disease or high blood pressure & their families & friends about the causes of coronary heart disease, and the importance of physical activities for the heart. Describes the most appropriate activities and advises on safet

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Pick it up. It’s yours.

Information about Pension Credit – eligibility, rates and how to apply for it.

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Planning a holiday

Suggestions on where to go to get information on holidays for older and disabled people.

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Planning Ahead: The family conversation

A report based on research designed to learn more about if and how families discuss and plan ahead for later life and the extent to which knowledge and decisions are shared between the generations.

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Planning for a Funeral

Information to help those people who have to organise someone’s funeral and/or those people who want to plan ahead for their own funeral.

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Planning for a funeral (Factsheet 27)

This factsheet discusses making arrangements in advance for your own funeral. It also identifies issues to consider when taking responsibility for arranging someone else’s funeral. It also refers to organisations you may find helpful. A form you can use t

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Planning for Retirement Housing

Good practice guide, with recommendations, for those involved in the planning and development of retirement housing

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Planning to live abroad

Many of us dream about packing up and starting a new life abroad. We have visions of a better quality of life and getting more for our money. Around 1 in 12 people of pensionable age have currently made this dream a reality and many of them never look bac

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Points to consider when moving in with family (FS25)

Explores key considerations, including the provision of social care, leisure, financial and other matters, all from the perspective of the younger generation.

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Potential for Independent Care Home Providers to Develop Extra Care Housing

Essential information for care and nursing home owners interested in developing extra care housing. Information also for local authority and health commissioners who wish to stimulate the care home sector to develop extra care models in their area. Factsh

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Prepaid funeral plans

Information about prepaid funeral plans, and advice on what to look for, and how to make a complaint about one.

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Preparing Older Peoples Strategies

Guidance on the preparation of housing strategies that link housing to health, social care, and other local strategies. Glossary of terms, Introduction to the guidance framework, Executive summary, Introduction – setting the local context, Identifying the

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Prescription for Success – How housing can make the economic case to health

Prescription for Success is a new guide which aims to transform housing associations’ offer to health, enabling them to build a robust business case to commissioners and become a crucial part of the future of the NHS. Through developing innovative comm

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Preventative Care: the Role of Sheltered / Retirement Housing

This paper by the Sussex Gerontology Network of the University of Sussex makes the case for seeing sheltered/retirement housing in the context of the ‘preventative’ agenda. Prepared as a discussion paper for their workshop in April 2006.

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Preventing Falls

Based on research, this information to help providers to reduce the risk and effect of falls in care homes, and the resources available to do this.

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Preventing Heart Disease & Stroke

Advice and information about self help to minimise the likelihood of developing heart disease and stroke.

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Preventive Approaches in Housing: An Exploration of Good Practice

The report uses a case strudy approach to look at how particular organisations have responded to the growing need for preventative services under thematic headings, draws examples of good practice and describes the main barriers to and issues around the d

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Primary research into housing options information and advice for people in later life

In October 2017, the Centre for Ageing Better (Ageing Better) entered a five-year partnership with Leeds City Council (LCC) and Leeds Older People’s Forum (LOPF). Together, they will pilot innovative approaches to ageing, generating new evidence that can

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Private Retirement Housing: Code of Practice

This Code of Practice and Addendum has been prepared by the Association of Retirement Housing Managers to promote best practice in the management of leasehold residential properties which are specifically designed and designated for retired older people,

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Private Retirement Housing: Code of Practice – England

The Code for England was launched on 1 June 2016 by the Government under the Leasehold, Housing and Urban Development Act 1993. It aims to promote best practice in the management of leasehold retirement housing, regardless of whether the services are prov

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Private Sector Engagement with Extra Care Housing

Case Study 37 examines the approach of one housing developer in seeking to understand the extra care housing market and engage with local authority commissioners.

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Private Sector Leasing Scheme for People with Learning Difficulties in Norfolk

Case Study 33 describes the development of a private sector leasing scheme for people with learning difficulties

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Private Sector Provision of Extra Care Housing

The private sector has had an involvement in the provision of extra care housing for at least 20 years. This fact sheet is intended to help statutory authorities commissioning extra care housing and private developers work together with a better understan

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Private Tenancies – Paying Your Rent. Knowing your rights and accessing help with your rent

Information and advice about the rents that different types of private tenants or licencees should pay, and what rights they have.

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Private tenants’ rights

This factsheet provides information on rights for those living in private rented accommodation, including rights to remain in the home, the landlord’s duty to carry out repairs and how rents can be increased.

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Problems with Goods and Services : your legal rights

Explanation of the legal rights consumers may have with goods (products) and services, and how redress may be sought.

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Promoting Well-Being: Developing a Preventive Approach with Older People

The reports describes the findings of a research project which explores the ways in which local authorities and health authorities are currently developing preventive strategies and services for older people

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Property fraud information from Land Registry

An introduction to how the Land Registry is trying to help those most at risk, including empty properties of owners living in temporary accommodation such as hospital or short stay residential care.

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Property Law Reform & Retirement Housing

An overview of Scottish legislation, i.e. Abolition of the Feudal tenure (Scotland) Act 2000, The Title Conditions (Scotland) Act 2003, & The Tenements (Scotland) Act 2004 effective on 28th November 2004, and how this might affect owners of retirement hou

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Protection of Vulnerable Adults Scheme in England & Wales for care homes & domiciliary agencies: Frequently Asked Questions

Department of Health responses to frequently asked questions about the POVA scheme, to protect vulnerable adults in care homes or in receipt of domiciliary care

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Protection of Vulnerable Adults Scheme in England & Wales for Care Homes & Domiciliary Care Agencies: A Practical Guide – including changes to the requirement for Criminal Records Bureau Disclosures in certain circumstan

The Protection of Vulnerable Adults (POVA) Scheme became operational in July 2004 with respect to services regulated under the Care Standards Act. The scheme provides for a list of people who are considered unsuitable to work with vulnerable adults. This

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Public Services for Tomorrows Older Citizens Changing Attitudes to Ageing

A statement by the ADSS, Audit Commission, Local Government Association, Better Government For Older People, Nuffield Institute, and the Joseph Rowntree Foundation. These organisations promote the need for a fundamental shift from focussing on prevention

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Public transport and concessions

This factsheet provides information on practical and financial assistance with public transport that may be available to people who are aged 60 or over, or those who are disabled. It includes information about community transport schemes that people with

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Putting a Stop to the Abuse of Older People

Information for everyone who may come into contact with an older person who may need help or protection. It outlines the types of abuse that can happen, where, and when – and how to obtain help.

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Quality & Choice for Older People’s Housing – Strategic Framework

A framework for future of housing services of older people, setting out 5 key areas. Good information and advice should be available, and services must work jointly to meet the holistic needs of older people. Services should take account of diversity and

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Quality & Choice for Older People’s Housing: A Strategic Framework: Summary

Summary of joint DETR/DoH publication, which focusses on the need to address 5 key areas I.e. Diversity & Choice, Information & Advice, Flexible service provision, Quality, and Joint Working

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Quality and Choice for Older People’s Housing: A Strategic Framework – The Story So Far

An update of progress made against the actions set for Government in Quality and Choice for Older People’s Housing: A Strategic Framework; & a brief over view of other work undertaken and in progress by Government that are contributing to the wider aims o

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Quality Assessment Framework for Home Improvement Agencies

The Quality Assessment framework for Home Improvement Agencies, complaint with the Supporting People regime

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Questions to Ask about Care Homes

This factsheet provides a checklist of things to ask about care homes.

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Questions to ask yourself if you are considering moving some distance from your current home or abroad

Checklist of questions for people who are thinking about moving abroad, or some distance from their current home.

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Racial Discrimination : your legal rights

Explains the laws to protect people from discrimination or harassment because of the persons race or colour of skin, & what can be done if someone is discriminated against.

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Racial Discrimination : your rights

Explanation of your legal rights if you believe you have been discriminated against, and what help is available

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Raising money from your home

This is aimed at home owners who would like to have a regular income, a cash lump sum or both. It explains how equity release scheme could do this, how they work & the risks, and how money might be raised in other ways.

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Raising the Stakes – Promoting Extra Care Housing – In Brief

Summary of the project report to the Housing Corporation. See also full report

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Raising the Stakes: Promoting Extra Care Housing

Project report to the Housing Corporation; including: steps to success, literature review, workshop report, new questionnaires, quality of information pack

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Rates of War Pensions & Allowances 2004 – 2005

Information on the rates of war pensions and allowances for 2004 -2005

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Ready, steady… but not quite go – Older home owners and equity release: a review

Report investigating the current system of equity release and possible developments in the future.

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Realities of Independent Living – Supported housing design manual and case study

Case study of Smith Court in Liverpool, a supported housing scheme for adults with a physical impairment. The supported housing design guidance complementing this case study can be purchased by contacting Simon Hiscock, Habinteg’s Communication Officer on

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Refurbishing or remodelling sheltered housing ; a checklist for developing extra care.

A framwork in decision making for the development of extra care housing from ordinary sheltered housing. Factsheet 10

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Registration as blind or partially sighted

Explanation of the system for registration and getting help from social services, for people who are blind or partially sighted

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Regulated Tenancies

Most lettings by private landlords which began before 15 January 1989 are regulated tenancies under the Rent Acts, unless the landlord and tenant live in the same house. Part I of the Housing Act 1988 came into force on 15 January 1989, and it made import

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Regulating Care in Wales : a guide for people using services

Role of the Care Standards Inspectorate in regulating the provision of care (domiciliary care & care homes) throughout Wales

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Remodelling Sheltered Housing and Residential Care Homes to Extra Care Housing – Advice to housing and care providers

This advice is based on the findings of the project Remodelling Sheltered Housing and Residential Care Homes to Extra Care Housing, carried out by a multi-disciplinary team of two social gerontologists, two architects, a rehabilitation engineer, an occupa

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Renting & Letting – rights for landlords and tenants

Information for both landlords and tenants about their renting & letting rights. It includes information for private tenants, Council tenants and RSL tenants on rents, rent increases, eviction, repairs, purchase of the rented property, and neighbour dispu

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Renting from a private landlord

Find out about your rights if you rent your home from a private landlord or letting agency.

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Renting rooms in someone’s home : a guide for people renting from resident landlords

This contains information for people who are, or who are considering, renting rooms in a property where the landlord also lives. It includes the rent and other bills, repairs maintenance, type of letting and ending a letting.

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Research Findings: What makes older people choose residential care and are there alternatives?

Summary of some of the results of an interview of older people recently admitted into residential care, which aimed to estimate how many might have been able to take advantage of Extra Care Housing as an alternative. In over three quarters of cases, the d

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Research on the Future Housing Aspirations of Older People

This summary report presents findings from research carried out by the Housing Executive in June and July 2012 into the future housing aspirations of older people. The research was carried out on behalf of the Department for Social Development (DSD) a

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Resident Consultation Service

A Resident Consultation Service which engages residents of all forms of housing for later life via a stimulating card game. The reports to housing providers give clear feedback of how residents view their facilities and services.

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Resident Participation in Health & Social Care Provision

Report of a workshop held to discuss how the residents of sheltered housing might have a greater say in the type and level of support and care available within their scheme and the manner of its provision. 3 case studies plus the key areas of good practic

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Resident v. Non-Resident Scheme Managers, Managing a Change

Report of a day workshop held by and for practicioners looking at good practice where the nature, scope and delivery of warden and management services to residents is planned to change and how ‘best’ to implement that change.

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Residential Leases: Fees on Transfer of Title, Change of Occupancy and Other Events – A consultation paper

Some residential leases require the leaseholder to pay a fee when they resell the property, sub-let it, and on certain other events. The fee can be up to 30% of the property’s resale price. The money either goes to the landlord or into a fund for the long

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Residential Licences

Information about residential licences for people considering moving to retirement housing which issues licenses

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Residential Long Leaseholders : a guide to your rights and responsibilities

A guide for residential leaseholders of flats and houses, explaining their rights and responsibilities. It covers service charges, extension of leases, purchasing the freehold, works carruied out, etc

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Retirement Housing : Ownership and Independence

This report examines the findings of a survey of 1,067 residents of Guardian retirement housing. The report presents information from the survey on the characteristics of Guardian residents, their housing histories, the reasons why they decided to move in

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Retirement Living – Where is the Opportunity?

• By 2025, 20% of the UK population will be over 65 (14.3 million people) • The over 65s own a combined £800 billion of housing equity • JLL estimate that there is a potential requirement for an additional 725,000 Housing with Care units by 2025 which wo

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Retiring Abroad

webpage containing information for people considering retiring abroad, including sections on preparation, arrival, keeping safe, driving, & passports & visas

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Retiring abroad – what to consider if you are planning to leave the UK

A brief introduction to income, pensions, benefits, tax & inheritance and healthcare considerations, plus useful contacts for further information.

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Retiring Soon – what you need to do about your pensions

This sets out retirement entitlements, and covers how pension funds are converted into pension income, how to trace old pensions, & where to get further help.

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Retiring to Spain

Information for people considering retiring to Spain. It covers the need for a community residence card, differences in tax & inheritance law, healthcare & medical facilities, the cost of living, costs of care, and location. It provides some general advic

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Returning to England from abroad

This factsheet explains how to claim benefits and apply for housing, health and care services if you return to England from abroad. This factsheet is aimed at British nationals who have reached or are nearing retirement age.

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Returning to the UK (FS19)

A brief guide to the impact on British citizens who have lived abroad of the Habitual Residence Test, which may determine their eligibility for benefits and accommodation.

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Review of Sheltered Housing in Scotland

1. Overview of the supply of sheltered housing in Scotland 2. Age, condition and suitability of sheltered housing provision 3. Demand for sheltered housing 4. Services provided and charges 5. Residents’ experience of sheltered housing based on postal

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Rica

Ricability has assessed a number of household appliances such as vacuum cleaners, microwave ovens, washing machines and toasters to find out how easily they can be used by people with poor grip, poor eye sight or other problems. Their website has reports

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RIDDOR Explained

Information for employers about the duty to report injuries, diseases, and dangerous occurences during work activities

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Rights for council and housing association tenants

Basic information about the rights of council and housing association tenants, including security of tenure, re-possession, improvements, repairs, complaints

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Risk Assessment & Risk Management

Good practice guide for home improvement agencies on risk assessment and management

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RNIB Helping you live with Sight Loss

Information about sight loss & the eye, design, housing, employment, leisure, managing daily life, rights of people with sight loss, products, rehabilitation

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Royal British Legion’s Care Homes

The Legion has six care homes to provide short and long term care for serving and ex-Service people and their dependants. Situated around the country, they offer a wide range of services including four with specialist dementia care.

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Royal Voluntary Service (RVS)

RVS provides a variety of services to older people, including meals on wheels, community transport and books on wheels. They also run day centres and social clubs.

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Royal Voluntary Service: making a difference every step of the way

Since 1938, our volunteers have supported millions in need. Today, we help older people who are lonely, isolated and in need of support. Royal Voluntary Service: making a difference every step of the way.

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Safeguarding older people from abuse (Factsheet 78)

The information in this factsheet is aimed at raising your awareness and understanding of the issues of abuse and it also covers approaches to safeguarding older people.

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Safety in the home

Advice and information for carers of people with dementia about how best to tackle safety in the home. It covers falls, medicines, smoking, drinking, cooking, bathing, fires, driving etc

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Sample Volunteer Agreements

A sample agreement between an organisation and a volunteer

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Scottish Water

We are a publicly owned company, answerable to the Scottish Parliament and the people of Scotland. It’s our job to provide 1.34 billion litres of drinking water every day and take away 847 million litres of waste water daily.

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Screening and Police Checking

Information and guidance about screening volunteers for criminal records, and police checks.

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Secure and Assured Tenancies

This information sheet sets out the rights of tenants and the differences between assured and secure tenancies

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Security in Your Home

This leaflet explains some simple steps that you can take to make you feel more safe and secure in your home.

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Seeking Consent : working with older people

Legal and best practice guidance for people who are involved in the treatment of older people on seeking consent from those in their care

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Separated or divorced?

A basic guide to benefits and tax credits for people who are separated or divorced

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Service charges and other issues

This booklet covers the following issues: – service charges – administration charges – insurance – ground rent – Estate Management Scheme charges – Recognised Tenants’ Associations – forfeiture and possession It is primarily directed towards le

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Service Excellence Standards

Guide 1 For organisations working in care and support that are new to the service

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Shared Equity: Using the Private Fianance Initiative to boost extra care housing

This case study explores one approach to procuring specialist forms of housing for older people and vulnerable adults, Extra Care Housing (ECH), through the Private Finance Initiative (PFI). Typically this approach enables a local authority to achieve a n

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Shared Ownership 2.0: Towards a fourth mainstream tenure

This report explores the barriers, challenges and policy solutions across the product, brand, and investor and lender confidence to make shared ownership a mainstream tenure and an option for many more people. We have analysed a wealth of data, spoken to

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Shared Ownership 2.1: Towards a fourth mainstream tenure – taking stock

It’s now almost two years since Orbit and the Chartered Institute of Housing (CIH) published the influential Shared Ownership 2.0 – Towards a Fourth Mainstream Tenure report. We argued that with the right policy interventions we could double the number

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Shared Ownership for People with Disabilities

Housing LIN Case Study no 12. A specialist shared ownership scheme managed by Notting Hill Home Ownership (part of Notting Hill Housing Trust), which gives people with disabilties more choice in their housing and enables them to have the security of their

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Shared Ownership Leases : What is shared ownership leasehold, and how does it work?

The purpose of this advice note is to provide a brief overview of shared ownership lease for owners/purchasers and property professionals. The Department for Communities and Local Government maintain detailed information on shared ownership leases on thei

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Shelter

Shelter has expertise in housing law, and offers information about a variety issues, including homelessness, housing rights, private renting and home ownership. You can download guides on topics such as private tenants’ rights, housing benefit and housin

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Sheltered Housing

An introduction to sheltered housing and general advice on choosing accommodation.

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Sheltered Housing & the Resettlement of Older Homeless People.

Briefing paper on a report produced for Help the Aged/HACT. It aims to stimulate debate about good practice, and is based on research that involved a survey of staff working at 21 English Churches Housing Group’s 21 sheltered schemes in the NE of England.

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Sheltered Housing Has Changed – Nine key questions & answers

Describes sheltered housing, what it provides, the role of the scheme manager, eligibility, costs, benefits, & what to look for.

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Sheltered Housing Workbook

HQN sheltered housing workbook asks the sort of questions that the Housing Inspectorate is likely to raise during a Best Value (BV) inspection, and has been updated to include the Supporting People programme which will be incorporated into BV reviews. The

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Sheltered housing: Renting for people who may be considered a low priority

Ideas for people looking to rent sheltered or retirement housing but who may not have priority with the local council or Choice Besed Lettings arrangement.

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Sheltered Tenants Information Pack

A handbook for residents living in Angus Council’s sheltered accommodation. It includes the role of support staff, use of communal areas etc

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Shingles

Information about Shingles, who is at risk, how to recognise it, how it is treated, complications especially pain, and pain management.

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Shopmobility

Shopmobility is a scheme that lends manual wheelchairs, powered wheelchairs, and powered scooters to members of the public who have limited mobility, so that they can shop and visit leisure and commercial facilities within a town, city, or shopping centre

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Shopping From Home : your distance shopping rights explained

A guide to shopping by telephone, TV, internet, catalogue or magazine advertisement. It explains what you are enitled to, tips to avoid problems, and what to do if things go wrong

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Should I Move? Housing Choices for Older People

This book provides valuable assistance to older people by examining a range of alternative accommodation as well as help and support to remain in their own home. Also covers heating, insulation, improvements and repairs, feeling safe, help with housing co

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Should I stay or should I go?

This report argues for development of housing options services to support older people to make active & informed choices about their accommodation, bearing in mind their holistic needs.

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Should I stay or should I go? : National Programme Evaluation 2002-05

Evaluation of a programme that had four key aims. 1. To stimulate the development of sustainable local housing options services 2. To support, monitor and evaluate the local services 3. To develop an evidence base and identify the value of these serv

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Sick or Disabled

A basic guide to benefits and tax credits for people of all ages with a physical or mental illness – and for people who look after them

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Signposts – Towards Universal Information & Advice

‘Signposts – Towards Universal Information & Advice’, produced by a project group as part of the TASC workstream within the JIP programme, is a key objective of Putting People First. The guidance is intended to help local authorities develop their univers

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Small things matter – the key role of handyperson services

This report examines the current provision of small repairs and minor adaptations services being provided by the main older people’s voluntary and community sector organisations in England and highlights options for future service development. It is ai

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Smart Home – A Definition

Overview of smart home techology & what it can do, from research carried out by Intertek for the Department of Trade & Industry.

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Smoke Alarms For The Home

Information and advice about coosing, buying, installing and looking after smoke alarms

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Smoking & how To Give Up

Information about the effect of smoking on arteries and the heart, with tips and advice about how to give up smoking

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Social Care – Choosing the Right Service for You

Advice and information for people who need care, their families and carers. It includes financial aspects and role of local authorities in undertaking assessments of need.

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Social Care Factsheet

Explanation of the term “social care”. It also describes the role of the new single Inspectorate for Social Care (CSCI) in England, set up in April 2004. It combines the former work of thev Social Services Inspectorate (SSI), the SSI/Audit Commission join

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Social Security Benefit Rates

A guide to the current social security benefit rates

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Social Well-Being in Extra Care Housing

Factsheet 24 explores social well-being and how it can be promoted in extra care housing. It is aimed at those involved in commissioning, planning, providing and managing extra care housing.

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Sources of Funding & Obtaining Equipment for Disabled & Older People

Information about the funding & equipment sources for older & disabled people. It covers benefits, statutory equipment provision & grants, funding from charities & grant giving trusts; specific sources of funding, and short term equipment hire/loans.

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South Cambs Transport Directory

This guide is designed to give information on the public and community transport schemes and providers operating in South Cambridgeshire. We want to increase awareness of what is available and to enable people to contact providers. We are keen to offer

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Specialist housing for older people (Factsheet 64)

This factsheet gives information about housing intended specifically for older people, usually aimed at those over 55 or 60. Specialist housing for older people comes in many different forms and we cannot cover all of these here. However, a common model i

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SSAFA – The Armed Forces Charity

SSAFA provides lifelong support to anyone who is currently serving or has ever served in the Royal Navy, the Royal Marines, the British Army or the Royal Air Force.

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Stairlifts and Homelifts

Information and advice for people considering having a stairlift or homelift installed in their home

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Stakeholder Pensions and decision trees

This describes Stakeholder Pensions, and contains information and advice for people who are considering one.

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Stannah Stair Lifts

Their website gives you information on a variety of products such as stairlifts (for those of you who find it difficult to climb stairs), homelifts (small lifts that will fit into any home and can accommodate wheelchairs), and powerchairs.

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State Pension (Factsheet 19)

This factsheet gives information about the new State Pension (for people reaching State Pension age on or after 6 April 2016) and the old State Pension (for people who reached State Pension age before 6 April 2016).

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Statistics on Extra Care Sheltered Housing in England

An analysis of extra care housing provision against demographics by English region, county and district. A companion volume, ‘A Guide to Extra Care Housing in England’, provides full details of each scheme / development. Note that a copy of the statisti

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Stay in Touch – A guide to telephones & services for older & disabled people

Comprehensive information about the types of available telephones, special features, equipment, accessories and services for disabled people

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Staying Healthy in Later Life

Advice and information about how to keep physically active, the importance and value of exercise and activities, healthy eating (foods to avoid & foods to eat), other healthy lifestyle issues, and health checks

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Staying in control when you’re older

Looking out for someone who is being mistreated is everyone’s business. Order a free copy of our guide Staying in control when you’re older to know what signs to look for and what to do if you suspect neglect or abuse are happening.

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Staying in your Home

Information and advice in plain English for older & disabled people about how to arrange repairs and adaptations in Newcastle upon Tyne. This is aimed at homeowners, private and social housing tenants.

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Staying Put: The Best Move I’ll Never Make

This report charts the success of Anchor Staying Put projects in assisting many older people to improve the condition of their housing and ensure they can remain living in warm and safe accommodation. The report will be useful to all those who are involve

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Staying safe – Personal security at home and out and about

It’s important that we feel safe in our homes, yet more accidents happen at home than anywhere else. We’ve put together this leaflet to help you do a safety check of your home. By working through the checklists, you should be able to identify and resolve

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Staying Steady

Information and advice to help people improve their balance and mobility. It looks at the impact anxiety about falling can have on people’s lives, and explains what help is available

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Step up to Safety

Practical advice & information about how to safely use stairs

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Strategic Housing for Older People

Planning, designing and delivering housing that older people want. Resource pack: A: Older people and Housing – understanding demand and supply for older people’s housing, care and support B: Developing Extra Care Housing – a detailed review of the pla

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Strategic Moves: thinking, planning and working differently

CD Rom and Workbook – Strategic Commissioning for Older People’s Services. Workbook designed to help partnerships develop better commissioning to fit the outcomes they want to achieve. It builds on ‘Preparing older people’s and housing strategies’ ODPM an

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Substance Users and Supported Housing: What’s the Score – 3 reports combined: Briefing Paper, Lessons and Learning Points, Case Studies

The briefing paper is written for commissioners, providers and funders of treatment, support and housing for substance misusers. It gives an overview of the relationship between drug and alcohol service provision and the delivery of housing with support.

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Summary of the FirstStop Evaluation Findings November 2012

FirstStop is an independent, free service offering advice and information to older people, their families and carers about housing and care options in later life. This report summarises the findings of CCHPR’s third year of independently evaluating the ef

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Summer Wise

Getting through a heat wave

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Support and help for carers (FS14)

Help is available, particularly from your local authority social services department who can carry out an assessment of your needs as a carer and, subject to the outcome of that assessment and available resources, provide some support to help you in your

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Support for carers

This factsheet explains what benefits, services and support are available to help carers.

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Support For Choice: Information, advice, signposting and advocacy

Examines the role of HIAs in providing information and advice to their clients about the options and services available so that they can make informed decisions. It provides examples of good practice as well as considering the key issues to be addressed

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Support Plan – A Good Practice Guide

This model Support Plan is a tool for working with a service user in a sheltered housing context. It also enables temporary staff to become aware of the aspirations and expectations of service users with the view of maintaining a consistency of service.

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Supporting Diversity in Tower Hamlets – Housing LIN Case Study no.7

Case study of an Extra Care housing scheme for Bangladeshi and Asian Elders in the London Borough of Tower Hamlets.

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Supporting older people with data driven intelligence

Demographics and affluence are only one part of understanding the housing needs for later life. To understand older people’s wants and needs, and to find the best locations to meet them, we need to truly understand them as customers. What type of accommod

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Supporting People – a guide and checklist for sheltered housing staff

A guide for staff in sheltered housing about the Supporting People regime, service reviews and the Quality Assessment Framework

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Supporting People – a guide to user involvement for organisations providing housing related support services

A guide for staff and managers in organisations that provide housing related support services. It aims to encourage effective involvement of service users in all aspects of the support service. It sets out principles and opportunities, offers ideas, and p

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Supporting People Directory of Services

Information about the ODPM website containing a directory of housing support services throughout England & Wales

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Supporting People for Better Health: A Guide to Partnership Working

The ODPM, now DCLG commissioned a research team from the School for Policy Studies at the University of Bristol to undertake an evaluation of Supporting People Health Pilots.

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Supporting People Knowledge Card – Fairer Charging

Information about charging for housing support services funded by the Supporting People Grant. Fairer Charging (for Home Care & Other Non-Residential Social Services) is the statutory guidance issued by the Department of Health that governs locally set ch

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Supporting People with Dementia in Extra Care Housing: an introduction to the issues

An overview of developing and managing Extra Care Housing for people with dementia. It accompanies a video on Extra Care Housing & Dementia, available from the Housing LIN. Factsheet 14

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Supporting People with Dementia in Sheltered Housing

The experience of a Dementia Services Advisor working for Housing 21. Case study 9

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Sustainable Planning for Housing in an Ageing Population

A guide for regional-level strategies. A starting point for anyone engaged in regional-level strategy formulation.

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Switched on to Telecare: Providing health and care support through home-based telecare monitoring in the UK and the US

Report on a conference session at the 10th World Mulit-Conferene on Systemics, Cybernetics and Informatics, July 2006, Orlando, Florida, USA

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Take Extra care of Your Bladder

Myths & realities of bladder control, how the bladder works, types of bladder loss, what can be done to help, bladder retraining, diet & weight.

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Take extra care of Your Bones

Advice & information about bones and osteoporosis, including who is at risk, everyday idetary advice, and physical activity

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Take Extra Care of Your Diet

General information & advice about a balanced diet, and information about appropriate diets for calcium & bones, osteoporosis, arthritis, and the prevention & relief of constipation

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Take Extra Care of Your Hearing

Advice & information about hearing loss, what it means, common signs, diagnosis, causes, communication, and hearing aids

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Take Extra Care of Your Heart

Information & advice about heart disease, the causes, who is at risk, and how to minimise the risk

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Taking Extra Care of your Blood Pressure

Information and advice about blood pressure & symptoms & treatment of hypertension. Advice on lifestyle & diet to minimise risk of hypertension.

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Technology to help you at home

Technology to help you live independently at home is becoming increasingly common. It provides a convenient, discreet way to get help when you need it or to monitor your health. This factsheet looks at: Telecare – including devices such as personal

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Telecare Implementation Guide

A practical resource for commissioners and organisations considering development of telecare services

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Telecare Services Association

The TSA website has information on the telecare (community alarm, lifeline or careline) industry in the UK and the services it currently provides to individual users. You can search their website to find service providers in your local area.

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Tenancy Issues: Surviving Partners in Extra Care Housing

The development of tenancy agreements for couples in Extra Care Housing, based on the experience of an Extra Care project in Southampton

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Tenant Management Co-operatives

Information about Tenant Management Co-operatives for council or housing association tenants

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Tenants’ rights – repairs (Factsheet 67)

This factsheet provides information about your rights to repairs in rented accommodation. It explains how your rights may be affected by the type of tenancy you have, what to do to get repairs done and what help may be available for improvements and adapt

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The affordability of retirement housing

This paper on the deliberations of the APPG on Housing and Care for Older People was largely authored by Claudia Wood on behalf of the APPG, chaired by Lord Richard Best. In undertaking this inquiry, the APPG hoped to address the following questions:

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The Almshouse Association

Almshouses provide purpose-built dwellings at the centre of local communities. They are specially adapted for the comfort and welfare of elderly residents. Almshouse residents are able to remain in a village or locality of their choice, within easy rea

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The ARCO Consumer Code

ARCO aims to set and maintain high standards for operators of Retirement Communities in the UK. The ARCO Consumer Code was launched in 2015, and updated in 2017, to provide a benchmark for good practice within the housing-with-care sector. The Code applie

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The Atching Brief – non-instructed advocacy

A guiding set of values used by ASIST that can approach non-instructed advocacy, I.e. a policy for offering advocacy to people who do not have a system of communication that is recognised by the advocate

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The Big Picture – older people

Research & evaluation drawn together from the Housing Corporations Innovation & Good Practice projects about older people. This was written to inform the Corporations Housing for Older People policy, and gives pointers for future development of housing fo

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The Blue Badge Scheme

The Blue Badge scheme helps you park closer to your destination if you’re disabled. This page on the Government website provides information about the scheme in each country of the UK.

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The Blue Cross website

Website of The Blue Cross, the pets charity. They offer to find homes for pets, offer a Pet Bereavement Support Service, & veterinary treatment for pet owners on means tested benefits or low incomes.

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The Care Commission website

This is the website for the Scottish Commission for the Regulation of Care (The Care Commission), which is a national organisation set up under the Regulation of Care (Scotland) Act 2001to regulate and inspect Scottish Care Services

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The Challenges of Providing Extra Care Housing to People with Dementia

“Viewpoint” publication by the Housing LIN, adapted from a presentation given by Sue Garwood of Hanover HA in July 2004. It examines the feasibility of Extra Care housing being able to provide a service to people with dementia, and provides a checklist fo

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The Cinnamon Trust

The Cinnamon Trust provides practical help on day-to-day care of pets and fostering and long term care for pets whose owners have moved to residential accommodation. They have a national register of care homes and sheltered housing schemes that will acce

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The Cohousing Approach to ‘Lifetime Neighbourhoods’

This Housing LIN Factsheet No.29 considers how local authorities can work with public and private sector partners to develop a cohousing approach towards the outcomes sought from the government’s national strategy on housing for an ageing society. Read

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The collaborative home improvement agency

A guide for providers on how services that keep people warm, safe and secure in their own home will be commissioned and delivered in the future. It offers an updated vision for the HIA sector, and is aimed primarily at providers. However it will also info

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The commission & it’s work with people who use social services

Information about the role of the Commission for Social Care Inspection (CSCI), and what it will mean to people who use social services

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The Future Home Improvement Agency: Handyperson services report

Sets out the benefits of handyperson services, provides practical guidance on commissioning such services, and gives home improvement agencies examples of different arrangements for operating services.

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The Future Home Improvement Agency: Supporting choice and maintaining independence – A report overview

Gives an overview of the key findings of the Future HIA project carried out by Foundations on behalf of Communities and Local Government (CLG). The Future HIA project aimed to set out a broad agenda for the evolution of the HIA sector to its next level. I

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The Generation Project: A sure start for older people in Manchester

Case Study 22 draws on the work of Manchester Care & Repair and makes the link with work on social inclusion and involving older people in the regeneration of areas of Manchester.

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The home buyers & sellers guide to the Home Information Pack

An explanation of the government’s proposal to introduce a mandatory Home Information Pack, which will require all sellers of residential accommodation (except commercial) to have a set of documents to provide buyers and sellers with key information about

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The housing and support needs of older people with visual impairment

Findings of research commissioned by Thomas Pocklington Trust, who engaged researchers from University College London and Bristol University to examine the housing and support needs of 400 people aged 55 years plus. Findings included little professional r

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The Housing Corporation’s definitions of Housing Association supported housing and housing for older people

The purpose of the definitions is to enable housing associations to categorise their housing for rent as either general needs housing, supported housing or housing for older people within the Housing Corporation’s regulatory, data collection (accounts, RS

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The Irish in Britain

Findings of research, commissioned by the CRE, into the extent of discrimination faced by Irish people living in Britain. It includes recommendations for action.

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The Last-Time Buyer: housing and finance for an ageing society

Housing policy is too concentrated on first-time buyers and should be refocused towards ‘last-time buyers’ to encourage those aged 55+ to downsize, according to a new report for the Centre for the Study of Financial Innovation (CSFI). The report, by Pr

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The Law, the Duty, & You

A guide for public employees about the Race Relations Act and the duty to promote racial equality

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The Marketing of Extra Housing Schemes

This Housing LIN Practice briefing provides an overview of how specialist Extra Care Housing marketing services can ensure customer service standards, early capital receipts, reduced development interest and low commercial risk. It builds on the Housing L

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The missing link: helping older people with small home repairs and adaptations

Paying for small home repairs, getting help with adaptations, finding a trustworthy builder… these are real worries for a growing number of older people. So how can affordable, practical housing help be made available to older people wherever they live?

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The needs of older women : services for victims of elder abuse and other abuse

Summary report on the findings of a research project about women who had been victims of elder abuse.

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The numbers game: black and minority ethnic elders and sheltered accommodation:

This report seeks to find out why so few black and minority ethnic elders are using sheltered housing. It identifies various barriers which go some way to explaining this state of affairs, including hostility from residents and staff, lack of consultation

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The Older Population

Analysis of population statistics and trends regarding older people, specifically looking at the retired population in the United Kingdom, Income, Housing & Health.

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The Park Homes Guide

A guide to buying, living in, and selling a Park Home

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The Pension Credit – questions and answers

A summary of the main features of Pensions Credit, which was introduced on October 2003. It covers the 2 parts, I.e. Guarantee credit, and Savings credit

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The Right-Size Report: Mapping the supply and demand of Britain’s retirement housing in 2017 and beyond

The UK’s lack of attractive retirement housing is forcing older people to stay put in their own homes, despite 4.6 million over-60s saying they’d like to move into specialist developments that better meet their needs and aspirations. The Right-Size Rep

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The Social Fund

This explains that the Social Fund is for people on low incomes, and can give grants or loans to help obtain important essential things, like heating costs, funerals, household items, clothing & footware, urgent safety costs.

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The Social Fund, Advances of Benefit and Local Welfare Provision (Factsheet 49)

The Social Fund is a scheme to help people with expenses that are difficult to meet from a low income. It covers Funeral Payments, Cold Weather Payments, Winter Fuel Payments and Sure Start Maternity Grants. Advances of Benefit are a form of payment on

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The State Pension

This factsheet explains what the State Pension is, who is eligible for it, and how much you can expect to get. Big changes to the State Pension were introduced in April 2016, so make sure you know if and how these will affect you.

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The value of financial advice

This report demonstrates the very real value of fi nancial advice for the consumer. Using robust statistical methods to control for a range of factors likely to determine demand for advice – including income, wealth and behavioural traits – our results sh

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The whole of me . . .

This resource pack is about meeting the needs of older lesbians, gay men and bisexuals living in care homes and extra care housing. The pack sets out clearly the type of support that older lesbians, gay men and bisexuals might need and encourages managers

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The Whole of Me.. Meeting the needs of older lesbians, gay men and bisexuals living in care homes and extra care housing

This publication is primarily aimed at professionals working in care homes and extra care housing. It explains how to recognise and respond to everyones’s needs, and sets out clearly the type of support that lesbians, gay men and bisexual people may need.

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Thinking about a move : Think about extra care sheltered

Information for people thinking about moving to extra care sheltered housing

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Thinking about buying a home?

A guide to the main costs, and sources of help

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Thinking about Money

Advice on how to assess your financial situation, prepare a balanced personal budget & how this can be used to help manage your money.

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Thinking Ahead: housing and related care options in later life

– Help with making appropriate housing choices together – What help is available if you decide it is best for the person you care for to stay at home including: – What can help to support people to live independently – How to make the home safe and hea

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Thinking Ahead: Housing, Care & Related Finance in Later Life

This workbook is intended as a “teach yourself” resource for older people, their families, carers or professionals who would like a basic knowledge of housing & care options in later life. Home is important. It is where we spend most of our time, part

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Too little, too late? Housing for an ageing population

CASS Business School, the Centre for the Study of Financial Innovation (CSFI) and ARCO are delighted to launch their joint research report conducted by Professor Les Mayhew. The report examines the current lack of housing for older people in the UK – i

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Towards 2000: Designing Housing for Frail Elderly People

A report of a Royal Institure of British Arrchitects ideas competition commissioned by Anchor Housing Association

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Training & Development ; investing time & resources to improve the effectiveness of your staff

Good practice guide about training & development of staff for Home Improvement Agencies. Covers the need to identify needs, plan and prioritise training, monitor the activities, and evaluate the effectiveness of training.

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Transforming adult social care: access to information, advice and advocacy

Models and recommendations for the development of information, advice and advocacy services

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Transforming services for older people: floating support – Broadacres Housing Association Older Persons Floating Support

Case Study 25 considers how one housing association has shifted from a traditional warden service attached to sheltered housing schemes to a floating support service. The floating support service covers the associations sheltered housing schemes as well a

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Type 2 Diabetes

Explanation of the cause and effect of mature-onset sugar diabetes, treatment, and self help

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Types of Insurance Policy : which covers volunteers?

The kinds of insurance that can be used to cover volunteers

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U3A – The University of the Third Age

U3A groups around the United Kingdom are members of the Third Age Trust. Its main purpose is to encourage lifelong learning for those no longer in full time gainful employment.

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UK Cohousing Network

Cohousing communities are created and run by their residents. Each household has a self-contained, private home but residents come together to manage their community and share activities. Cohousing is a way of combating the alienation and isolation many e

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UK Retirement Housing 2014

The Retirement Housing report examines the demand and supply for purpose-built housing for older people across the UK. It includes an exclusive survey of those aged 55 and over, giving insight into how many will consider retirement housing, and what they

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UKTelehealthcare

UKTelehealthcare’s mission is to support health and care professionals and suppliers to deliver the widest choice and range of appropriate Technology Enabled Care Services to patients, service users and their carers’ and to raise awareness of these servic

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Underfunded, Undervalued and Unfit : A fresh approach to social care for older people in England

A call for action to: bring the debate about the future of social care into the public domain; set it in its broader context; and implement a number of short and medium term recommendations on its funding.

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Understanding and dealing with challenging behaviour

Tactics and strategies for carers to help them cope with challenging behaviour of people with dementia, e.g. aggression, wandering, incontinence, and repetitive questioning

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Understanding Arthritis

Description of what arthritis is, how joints work, the different kinds of arthritis, treatment, and self help

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Understanding Dementia

Information about dementia & its diagnosis, the diseases grouped under the “dementia” umbrella such as Alzheimers, Parkinsons, & Huntingtons Chorea. The stages in progress of the disease are described, as well as treatment, the needs of people with dement

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Understanding the factors that can influence the resale values of newly-built retirement properties

A report, written by Elderly Accommodation Counsel, considering the resale values of traditional retirement housing-with-support, built between 1995 and 2018.

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Understanding the second-hand market for shared ownership properties

Shared ownership allows would-be home owners to purchase a share in a property whilst a housing association owns the remainder. If shared owners wish to move, they may sell their share in the property and the buyer will become a new shared owner. Draw

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Unfair Tenancy Terms

Guidance on the kinds of terms in tenancy agreements that may be unfair, and where to get help

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United Kingdom Homecare Association (UKHCA)

UKHCA members represent a wide cross section of homecare providers – from small businesses to large organisations encompassing the statutory sector, private, not for profit, voluntary and charitable concerns. Their website provides information for homeca

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Unlocking the housing market: Helping first time buyers by helping later life buyers

We carried out focus groups with middle-aged and older people to test a variety of policy ideas and developed a support package we consider to have the most impact. This helps older people move into retirement developments and boost their local visibility

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Unmet Housing-Related Support Needs in Wokingham D istrict – an Investigation

Case Study 26 is based on the findings of a recent report on housing related support In Wokingham. It looks at a range of options identified to meet the gaps in meeting the housing support needs of older people and vulnerable adults and sets out key recom

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Use of Housing Equity for Beginners: A self training module

This self training module is for people who want to understand the basic ideas behind use of housing equity in later life and the main types of equity release schemes. It is aimed at: – older people & their families – volunteers who work with older

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User involvement in extra care housing

The role of the user in the development and management of schemes; policy, regulatory, and best vakue drivers for user involvement; different forms that user involvement can take in extra care. Factsheet 8

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Using an Estate Agent to buy or sell your home

Information and advice about estate agents for people buying or selling a home. Includes contracts, charges, offers, repossesion, surveys, valuations, & legal advice

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Using direct payments or a personal budget

This factsheet is relevant to you if you have had a care needs assessment, qualify for council support and social services are arranging your care. Your personal budget is the amount of money that the council has calculated is needed to meet your socia

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Using Telecare: Exploring Technologies for Independent Living for Older People

The report has 3 sections. 1. Introduces the concept of telecare and places it in the context of recent policy changes 2. Describes the system developed by Anchor Trust and British Telecom, and the results of an actual field trial 3. Discussion of wha

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Valuations and Affordability of Extra Care Housing

This Housing LIN Practice briefing suggests that specialist valuation advice, at an early stage of an Extra Care Housing scheme, can have significant savings by avoiding abortive and duplicated costs.

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Valuing Older People – The Mayor of London’s Older People Strategy

This Strategy sets out the Mayor’s vision of a London where older people have choice and control over their lives.

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Very Sheltered Housing in Suffolk: a design and management guids

The purpose of this Housing Design and Management Guide is to offer advice and pass on experience about Very Sheltered Housing. The Guide takes as its starting point the beginning of the design and development process. It assumes that such matters as the

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Veterans : rights for former servicemen and women and their families

Financial help, pensions, compensation, help with housing for people who have served in the armed forces and their dependents

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Viewpoint 17: Downsizing

Views on how to enable older people and those with long term conditions to downsize to more appropriate general accommodation – considering the barriers to moving, the challenges to be addressed, and identifying some solutions.

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Viewpoint 19: Downsizing for older people into Specialist Accommodation

This Housing LIN Viewpoint no19 makes the case for encouraging more providers to create attractive specialist schemes, and for encouraging more people to move into them, to “stay younger longer”. It considers the considerable challenges and the opportunit

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Village Life

As our society ages, we can expect to see greater numbers of people living into later life, with more people than ever before developing needs for care and support. Innovative and creative solutions are key to avoiding the increasing and unsustainable pre

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Village People: A Mixed Tenure Retirement Community – Housing LIN Case Study no.5

An Extra Care facility at Westbury Fields Care Village of St Monica Trust, Bristol.

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Violence

Information and advice for people who have been victims of violence & their families & friends

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Volunteer Centre Finder

There are more than 350 Volunteer Centres in England, plus networks in Wales, Scotland and Northern Ireland. You can find your nearest English centre through this web page.

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Volunteer Centre Network Scotland

Provides information about the network of 42 volunteer centres in Scotland

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Volunteer Drivers

The issues for organisations to consider when using volunteer drivers

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Volunteering

volunteering opportunities, including working holidays, with the National Trust

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Volunteering and State Benefits

The rules governing volunteering and payment of state benefits

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Volunteering Overseas

Information about volunteering overseas, either short or long term, and the issues to consider, ideas for raising the money, and checking out organisations looking for volunteers

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Walking about or “wandering”

Suggestions for carers about how to help someone with dementia who walks or wanders about

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Warm and Well

You probably already know quite a lot about staying warm in your home and how to cope with a Scottish winter; this guide aims to give information about ideas and options you may not have come across before to help you manage even better in the winter to c

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Water advice (Factsheet 69)

This factsheet offers tips on saving water at home and reducing water bills. It provides information on how to change your method of payment by switching to a meter; the benefits of registering on the Vulnerable Persons Register; and how you can get help

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Water Meter Calculator

If you are thinking about switching to a water meter, please use our calculator to see if you might be able to save money. If you choose to switch to a water meter you will usually have a trial period of at least 12 months during which time you can swi

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Water Metering: Help for People Receiving Benefits or Tax Credits

Many households benefit from having a water meter. These webpages explain how the system works and what the new provisions are. They will also help you to decide if your household may be eligible for assistance with metered water bills.

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Water Metering: Your New Rights

From 1 April 2000 you have new rights over how you are charged for water for your home. These webpages tell you what your new rights are, how they have changed, and how they might benefit you.

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We may be able to help you

Explains how tenants can use the HOS to make a complaint against a member organisation. Members are all Registered Social Landlords, and some private landlords and managing agents who have voluntarily become members.

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We may be able to help you (Arabic Version)

Explains how tenants can use the HOS to make a complaint about a member organisation. Members include all Registered Social Landlords, and some private landlords and managing agents that have voluntarily joined the HOS scheme

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We may be able to help you (Bengali Version)

Explains how tenants can use the HOS to make a complaint about a member organisation. Members include all Registered Social Landlords, and some private landlords and managing agents that have voluntarily become members

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We may be able to help you (Chinese Version)

Explains how tenants can use the HOS to make a complaint about a member organisation. Members include all Registered Social Landlords, and some private landlords and managing agents that have voluntarily joined the HOS scheme

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We may be able to help you (Greek Version)

Explains to tenants how they can use the HOS to make a complaint about a member organisation. Members include all Registered Social Landlords, and some private landlords and managing agents that have voluntarily joined the scheme

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We may be able to help you (Gujarati Version)

Explains how tenants can use the HOS to make a complaint about a member organisation. Members are all Registered Social Landlords, and some private landlords and managing agents who have voluntarily joined HOS

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We may be able to help you (Hindi Version)

Explains how tenants can use the HOS to make a complaints about a member organisation. Members are all Registered Social Landlords, and some private landlords and managing agents who have voluntarily joined HOS.

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We may be able to help you (Punjabi Version)

Explains how tenants can use the HOS to make a complaint about a member organisation. Members are all Regiatered Social Landlords, and some private landlords and managing agents that have voluntarily joined the HOS

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We may be able to help you (Turkish Version)

Explains how tenants can use the HOS to make a complaint about a member organisation. Members include all Registered Social Landlords, and some private landlords and managing agents that have voluntarily become members

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We may be able to help you (Urdu Version)

Explains how tenants can use the HOS to make a complaint about a member organisation. Members are all Registered Social Landlords, and some private landlords and managing agents who have voluntarily joined HOS

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We may be able to help you (Vietnamese Version)

Explains how tenants can use the HOS to make a complaint about a member organisation. Members include all RSLs, and some private landlords and managing agents that have voluntarily become members

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Welfare Benefits : your legal rights

Information about what benefits and tax credits are available, who can claim, how & where to claim, challenging a benefits or tax credit decision and appeals.

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What Can You Claim?

Information about Housing Benefit and other benefits to which people aged 60 and over may be entitled.

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What Future the Resident Warden?

A Report based on a workshop run at the CIH National Sheltered Housing Conference in August 2002 where delegates were asked to consider in groups the advantages and disadvantages of Resident staff from the perspective of Tenants, Wardens/Scheme managers a

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What if I have dementia?

Information and advice for people who have been diagnosed with dementia

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What is Alzheimers Disease?

Information about the causes, symptoms, diagnosis & treatment of Alzheimers disease

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What is Dementia

Brief description of dementia, it’s causes, and symptoms.

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What is Homeopathy?

Information about what homeopathy is, how long it’s been used, what happens when you see a homeopath, are homeopathic remedies safe, what illnesses a homeopath can treat, and where you can find a qualified homeopath.

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What is Homeshare?

In Homeshare, someone who needs a small amount of help to live independently in their own home is matched with someone who has a housing need and can provide support or companionship. These pages outline the benefits of Homeshare and provides details o

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What is Hospice Care?

Hospice care described as an approach to death and dying, with individual care that includes support for families of those receiving hospice care. Hospices can provide services at home, in day care & in the hospice.The range of services provided by hospic

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What is Supporting People?

An overview of the Supporting People programme introduced in 2003. It describes the objectives, client groups, & defines housing-related support.

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What it’s worth: Revisiting the value of financial advice

In 2017 ILC published its report, The Value of Financial Advice, which quantified, for the first time, the value of taking financial advice for people’s overall financial outcomes. In an ageing society, it is vital that people are able to plan for t

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What to do after a death

There are certain things you will need to do when someone dies. This factsheet looks at the practical things that will need to be done and in roughly what order, as well as where to look for advice.

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What to do after a death in England & Wales

A guide to what must be done following the death of someone, and the help that is available

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What to do after a death in Scotland: social security supplement

A guide about the financial aspects of death, benefits and help available

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What to do in the case of death (in Spain)

Basic information on what to do in the event of a death in Spain, because the arrangements differ from those in the UK

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What to do when you can’t meet your mortage payments

Guidance from the Financial Services Agency about what to do if your mortage mayments are in arrears

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Whats New? In products for easier and safer living

An overview of the types of household products that use newer technology/ assistive technology including daily living & safety & security products, computers, telephones, television & audio, and smart homes

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Wheels within Wheels – a guide to using a wheelchair on public transport

Information guide about using a wheelchair on public transport, I.e. trains, trams, buses, coaches & taxis. It includes the law as it relates to disability, and information includes safety, and size of wheelchairs that can be used.

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When I get Older

This is a report based on a MORI survey of older people in homes that was commissioned by the Commission for Social Care Inspection for it’s launch on 1st April 2004. It looks at what people want from social care services as they get older, and has a numb

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When people with dementia walk – guidance for carers

Guidance for carers who are concerned that the person they are caring for goes wandering or walking.

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Whittons Mill, Gainsborough – Sheltered Housing Contributes to Regeneration

Case Study 15: Whitton’s Mill is an exciting development where two social purposes – regeneration and social housing for older people – have coincided to the mutual benefit of each.

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Who is allowed to volunteer?

The regulations governing the people who are allowed to volunteer in the UK

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Who we are and What we do

The role of DPTAC, an independent body, is to advise the Government on the transport needs of disabled people. The leaflet includes a phone contact for information on how to plan a journey

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Who would look after your finances if you couldn’t? Enduring Power of Attorney

A guide for people considering making an Enduring Power of Attorney, and those considering taking on the role of Attorney

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Whose Market? Understanding the demand for extra care housing: a strategic approach

This report highlights the finding of a Housing LIN survey, and draws out some of the implications for commissioners, developers, funders and providers of extra care housing.

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Wills & Probate. Dealing with someone’s affairs when they die

Explanation of Wills and why they are necessary, the role of an executor, application for probate, and what to do if there is no Will.

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Women & Men in Britain : Pensions & Social Security

Statistics about pensions and social security income as they relate to men and women. It looks at groups at risk of poverty and greater dependency.

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Work After 60 -choice or necessity, burden or benefit?

Discussion paper that looks at older people in the context of employment. It contains relevant statistics, and covers the current situation, the workplace, opportunities, retirement vs change, pay, learning, work incentives, flexible working, and decline

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Working Alone in Safety

General guidance for employers of lone workers, and advice on compliance with health & safety duties towards lone workers

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Working with VDU’s

Information and advice for people working with VDU’s and their employers. It provides a summary of the law, simple adjustments, and where to get further advice

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World Religions

Web page with access to information about Islam, Hinduism, Christianity, Judaism, Buddhism, and Sikhism

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Yorkshire & the Humber Region Extra Care Housing Regional Assessment Study – Executive Summary

Executive summary of the regional analysis for extra care housing in the Yorkshire and Humber region. Supply and demand over the next 10 years.

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Yorkshire and the Humber Region Extra Care Housing Regional Assessment Study – Report

Regional analysis for extra care housing in the Yorkshire and Humber region. This report identifies the supply and demand for extra care housing over the next 10 years, taking into account demographic changes and the market influences, and sets out a numb

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You and your money

Describes how the Financial watchdog (FSA) can help consumers. The role of the FSA

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Your assets and the financial assessment for care home fees

If you need help from the council to pay care home fees, this factsheet looks at what happens if you transfer your property, spend large sums of money or do anything else to reduce your assets before moving into a care home. If the council thinks you did

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Your benefits. Your rights

Overview of befits and concessions, including pension credit, Housing Benefit, Council Tax benefit, healp with fuel and health costs, disability benefits etc.

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Your Guide to Private Dentistry : questions to ask

Information and advice about private dentistry. Covers finding a dentist, considering treatment options, choosing payment options, complaints and changing a dentist

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Your Guide to Winter Fuel Payments 2006-07

A guide to the government payments to help with the costs of keeping warm in winter. It includes information about other age related payments

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Your home & arthritis

Information about the types of adaptations & equipment that can help people with arthritis to manage daily living in their home

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Your NHS : Advice, Support and having your say

Summary of what the following can do :- Patient Advice & Liaison Services, Independent Complaints Advocacy Service, Patient & Public Involvement Forums

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Your right to buy your home

Information for council and housing association tenants about their right to purchase their home. This includes eligibility criteria, costs involved, and exceptions to the right to buy.

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Your rights as a council tenant: The council tenant’s charter

This describes the rights and responsibilities of a council tenant, how people can move home, buy their home, and how tenants can become involved in improving the quality of the service for tenants

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Your Rights at Work: A guide for people of working age

This guide covers information on employment rights and retirement, and information on how health issues and caring responsibilities can affect your employment. While it is written for employees, it also contains information relevant to agency and casual w

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Your safety : Preventing accidents in your home

Most of us feel pretty safe in our homes.Yet more accidents happen at home than anywhere else.This leaflet is about the simple things you can do to make your home and garden safer.

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Your security : Personal safety at home and in the street

Many of us are anxious about crime. But the fact is that older people are less likely to be attacked or robbed than people in any other age group.A crime can often be avoided by taking a few simple precautions.This leaflet explains steps you can take to m

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