Privacy policy

Please read the following policy to understand how your personal information will be treated.

This policy may change from time to time so please check back periodically. Elderly Accommodation Counsel reserves the use to change the terms and conditions by posting the changes online. Your continued use of the site after changes are posted constitutes your acceptance of this agreement as modified. You are encouraged to return to this page occasionally to ensure you are happy with our privacy policy.

The terms and conditions of how we use your personal data apply to any website under the control of Elderly Accommodation Counsel and from which a link has been created to these terms and conditions.

If there is a conflict between these Terms and Conditions and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

What information about you do we collect?

The personal information we collect includes your name, address, email address, telephone number, IP address, information regarding what pages are accessed, when pages are accessed and the content of messages sent to EAC or sent through our HousingCare website.

The legal basis for EAC collecting, storing and using this data has been considered to be ‘legitimate interests’. To this end we have produced a Legitimate Interests Assessment, in accordance with the General Data Protection Regulation (GDPR).

All personal data held by Elderly Accommodation Counsel (EAC) will be treated as confidential and will not be passed on to any third party without your prior consent.

How do we use your personal information?

We may use your information to:

  • process donations
  • process job applications
  • contact you with regards to obtaining feedback on our service
  • notify you of changes to our services
  • comply with any contractual obligations we may have with you
  • communicate with you where you have requested us to do so
  • understand how you have used our website
  • process applications to join our accommodation, services and entertainers directories and communicate you on these matters where it is necessary to do so.
  • process user comments about accommodation and respond directly to the user where appropriate

We will only use your data to process the request you have made. We will not use your data for any other purpose unless you have given us clear permission to do so.

How can you access, amend or delete the data EAC have about you?

You have a right to ask for a copy of the information that Elderly Accommodation Counsel hold about you. We will provide this in an electronic format for free. We may charge a reasonable administration fee to provide such information in a paper format (maximum £10) or for duplicate requests. You can make your requests by contacting the web team or by writing to us at the address provided at the bottom of this page.

If the information that we hold about you is incorrect, you can contact the web team to inform them, or write to us at the address provided at the bottom of this page.

If you would like us to delete the personal data we hold about you, please contact the web team to make this request. Alternatively you can write to us at the address provided at the bottom of this page.

How long will EAC keep hold of your personal information?

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

Third parties and your personal information

If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

We will not sell or rent your personal data or information to third parties. We will not share your details or personal data with third parties for marketing purposes. We may pass your information including personal data on to trusted third-party organisations where you have given us your permission to do so; where this is done we will only give these third-parties the personal information that is necessary to deliver the service we have agreed with you.

We will not contact you for marketing purposes but may contact you for feedback about our service. You have a choice about whether or not you wish to be contacted. By default you will not be contacted for this purpose unless you give us permission. If you give us permission but later decide you do not wish to hear from us, please contact the web team to inform them of your wishes.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, click here

Other important documents for users of HousingCare

Terms of Use (Terms and Conditions)
Cookie Policy