A guide for providers on how services that keep people warm, safe and secure in their own home will be commissioned and delivered in the future. It offers an updated vision for the HIA sector, and is aimed primarily at providers. However it will also info

This guide is based on the experience of EAC FirstStop working with local FirstStop partners. It offers commissioners model clauses which can be used in specifications describing services providing housing and related care and finance advice for people in

This report by ILC-UK, commissioned by McCarthy and Stone, explores older peoples’ attitudes towards moving, the pros and cons of downsizing and provides evidence to help inform the public debate about the role of housing stock held by older people. While

These pages are an appendix to a recently published independent evaluation report on FirstStop local services – “FirstStop Advice for Older People: An independent evaluation of local services” – and accompanying summary “Making the Case: FirstStop Advice

For many people, retirement and sheltered housing allows you to retain the independence of having your own front door whilst having the reassurance of additional services and assistance close by. This factsheet discusses the key things to be aware of

Many of us find that as we get older we start to think more about where we live. Do you want to stay where you are, but could do with some support to make life easier? Would repairs or adaptations make it more comfortable? Perhaps you’re thinking about mo

FirstStop specialises in providing older people with information and advice on housing and care options, as well as related financial matters. This document provides a brief overview of what our national telephone Advice Line service does and how we do

This report sets out the case for the provision of integrated information and advice for older people, which encompasses housing, care and finance that enables people to manage life changes. It also demonstrates why information and advice is valued mos