A Guide to Making Complaints for Sheltered Housing Residents

Sheltered housing includes a range of different models of accommodation and support. The changing and increasing expectations of older people, and the age and nature of some sheltered housing, mean that those models need to be able to adapt to different r

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Supporting People – a guide to user involvement for organisations providing housing related support services

A guide for staff and managers in organisations that provide housing related support services. It aims to encourage effective involvement of service users in all aspects of the support service. It sets out principles and opportunities, offers ideas, and p

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Supporting People – a guide and checklist for sheltered housing staff

A guide for staff in sheltered housing about the Supporting People regime, service reviews and the Quality Assessment Framework

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Effective Resident Involvement and Consultation in Sheltered Housing

Report of a working group tasked to identify ways to make a positive difference to the lives of people living in sheltered housing, now and in the future. It was also required to address some of the explicit concerns made by older people about how the ch

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Abbeyfield UK Residents Handbook

Everything you need to know about living in an Abbeyfield house should be contained in your residents handbook. Your handbook is a guide to the rights, responsibilities and services you have as a resident. The handbook gives you information about your ho

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Sheltered Housing Workbook

HQN sheltered housing workbook asks the sort of questions that the Housing Inspectorate is likely to raise during a Best Value (BV) inspection, and has been updated to include the Supporting People programme which will be incorporated into BV reviews. The

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Support Plan – A Good Practice Guide

This model Support Plan is a tool for working with a service user in a sheltered housing context. It also enables temporary staff to become aware of the aspirations and expectations of service users with the view of maintaining a consistency of service.

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Private Retirement Housing: Code of Practice

This Code of Practice and Addendum has been prepared by the Association of Retirement Housing Managers to promote best practice in the management of leasehold residential properties which are specifically designed and designated for retired older people,

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