A framework for future of housing services of older people, setting out 5 key areas. Good information and advice should be available, and services must work jointly to meet the holistic needs of older people. Services should take account of diversity and

Summary of joint DETR/DoH publication, which focusses on the need to address 5 key areas I.e. Diversity & Choice, Information & Advice, Flexible service provision, Quality, and Joint Working

Summary of what the following can do :- Patient Advice & Liaison Services, Independent Complaints Advocacy Service, Patient & Public Involvement Forums

Information about what people with healthcare needs have a right to expect when asked for their consent to treatment

Legal and best practice guidance for people who are involved in the treatment of older people on seeking consent from those in their care

Information about the concessions and available help with the range of health costs – including dental treatment, opticians, hospital, care homes etc

Department of Health responses to frequently asked questions about the POVA scheme, to protect vulnerable adults in care homes or in receipt of domiciliary care

The Protection of Vulnerable Adults (POVA) Scheme became operational in July 2004 with respect to services regulated under the Care Standards Act. The scheme provides for a list of people who are considered unsuitable to work with vulnerable adults. This