Shopping From Home : your distance shopping rights explained
A guide to shopping by telephone, TV, internet, catalogue or magazine advertisement. It explains what you are enitled to, tips to avoid problems, and what to do if things go wrong
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Using an Estate Agent to buy or sell your home
Information and advice about estate agents for people buying or selling a home. Includes contracts, charges, offers, repossesion, surveys, valuations, & legal advice
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Older People as Consumers in Care Homes
Report on a comprehensive study to investigate to what extent care homes residents had exercised choice over their move into a care home, and once there, how far they were able to exercise their right as consumers of care and housing services.
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