Shopping From Home : your distance shopping rights explained

A guide to shopping by telephone, TV, internet, catalogue or magazine advertisement. It explains what you are enitled to, tips to avoid problems, and what to do if things go wrong

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Care Homes for Older People in the UK

A major in-depth OFT study, that recommends a one-stop shop for information on care homes to help older people chose the right home. It also recommends better access to complaints procedures, greater price transparency, and fairer contracts for residents.

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OFT investigation into retirement home transfer fee terms

In September 2009 the OFT announced an investigation into the contract terms signed by owner-occupiers of purpose-built retirement homes. We considered that a number of terms relating to transfer fees – payable when a lease is assigned, sold or disposed o

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Unfair Tenancy Terms

Guidance on the kinds of terms in tenancy agreements that may be unfair, and where to get help

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Fair terms for care

A guide to unfair terms in privately funded care home contracts, to enable someone to decide whether the terms of their care home contract is fair. It explains what a contract should include, and what sort of unfair terms may be within the detail

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Congratulations! You have not won a FREE luxury holiday!

Information and advice about bogus holiday clubs, & what to watch out for

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In Debt? Help Yourself Out!

Tips on how to manage debt, and organisations that can help

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Your Guide to Private Dentistry : questions to ask

Information and advice about private dentistry. Covers finding a dentist, considering treatment options, choosing payment options, complaints and changing a dentist

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