A guide to shopping by telephone, TV, internet, catalogue or magazine advertisement. It explains what you are enitled to, tips to avoid problems, and what to do if things go wrong

Information and advice about estate agents for people buying or selling a home. Includes contracts, charges, offers, repossesion, surveys, valuations, & legal advice

Report on a comprehensive study to investigate to what extent care homes residents had exercised choice over their move into a care home, and once there, how far they were able to exercise their right as consumers of care and housing services.