ARCO aims to set and maintain high standards for operators of Retirement Communities in the UK. The ARCO Consumer Code was launched in 2015, and updated in 2017, to provide a benchmark for good practice within the housing-with-care sector. The Code applies to Retirement Communities in the UK that have been registered with ARCO by Approved Operators. Approved Operators are ARCO Members who have achieved compliance on at least one full assessment of an operational Retirement Community and are part of our ongoing assessment programme.
Approved Operators will ensure that prospective residents are given clear and transparent information about fees and service charges well before they decide to move in. Approved Operators will also need to provide core levels of services in Retirement Communities, and must maintain a fair and consultative relationship with residents.