The data in this year’s Review suggests that, while the pandemic had an impact on the sector, recovery has been swift. We are seeing operators exploring what customers want with different fnancing options and tenures, with an emphasis on choice and flexibility.

In this report we share the findings of our third annual Seniors Housing Operator Survey, our biggest yet, based on data shared with us by leading operators.

The results highlight the diverse sources of income – across different departments and timescales – with deferred management fees, rent, management and service charges, ground rents, care and wellness, and food and beverage all contributing.

Operating costs, meanwhile, are dominated by staffing as operators, like in other sectors, are focusing on staff training and retention as a way of managing costs.

Publisher: Knight Frank
Published Date: 2021
Author: Tom Scaife
Length: 10pp