This report explores the progress of the local housing options services which are currently funded by FirstStop. It analyses their successes and challenges to date. The next phase of the research will look at a sample of the client cases to analyse the potential savings to the public purse of the housing options casework. It will draw on information collected through the interviews to inform assumptions about costs and benefits.
In depth telephone interviews were conducted with the caseworkers delivering the housing options services within each organisation. The quotes from the caseworkers in the research findings section of the report have been anonymised.