FirstContact schemes are local collaborative schemes directed principally at ‘vulnerable’ people in the community. The main aim of the schemes is to ensure that people who, for whatever reason, are excluded and/or vulnerable are able to access the advice and support to help them to lead their lives safely and independently. This is achieved by local support agencies working closely together to ensure that their individual clients can be easily referred on to other agencies through a simple one stop system.

This report presents the findings of a UK-wide survey conducted by Elderly Accommodation Counsel (EAC) in partnership with the Age Action Alliance, to determine the mechanism, scope and effectiveness of existing schemes.

Publisher: EAC
Published Date: 2014
Author: Michael Rodden
Length: 21pp