Resident Consultation Service

A Resident Consultation Service which engages residents of all forms of housing for later life via a stimulating card game. The reports to housing providers give clear feedback of how residents view their facilities and services.

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A radical rethink is required in the way we involve and engage with residents of extra care housing

This Housing LIN Viewpoint no 28 considers how providers have approached involvement of customers in the past and whether engagement methods have moved on in recent years. It highlights some examples of innovative practice within the sector and challenges providers to also look outside the sector to find good engagement practices that might be transferable

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