Explains how tenants can use the HOS to make a complaint about a member organisation. Members are all Registered Social Landlords, and some private landlords and managing agents who have voluntarily joined HOS

Explains how tenants can use the HOS to make a complaint against a member organisation. Members are all Registered Social Landlords, and some private landlords and managing agents who have voluntarily become members.

Explains how tenants can use the HOS to make a complaints about a member organisation. Members are all Registered Social Landlords, and some private landlords and managing agents who have voluntarily joined HOS.

Describes the new approach to allocation of social housing properties, placing the initiative with the customer (new or existing tenants to search information about available properties & express interest. The Government has set targets – 25% of local aut