Information for council and housing association tenants about their right to purchase their home. This includes eligibility criteria, costs involved, and exceptions to the right to buy.

A guide for residential leaseholders of flats and houses, explaining their rights and responsibilities. It covers service charges, extension of leases, purchasing the freehold, works carruied out, etc

Explanation, step by step, of the scheme giving eligible tenants of Registered Social Landlords the legal right to buy the home they currently rent. Effective from January 2005.

This sets out what applicants and residents can expect from their housing association landlords, and what to do if the housing association doesn’t appear to be honoring the Charter. It applies to applicants, tenants, leaseholders, shared owners or license

Information about the role of the Local Government Ombudsman, and how to make a complaint about Council services. This includes complaints made by Council tenants

Information about this service which deals with complaints from residents (or their representatives) about Registered Social Landlords, and private landlords that are registered with the service

Guidance on the kinds of terms in tenancy agreements that may be unfair, and where to get help

Information for both landlords and tenants about their renting & letting rights. It includes information for private tenants, Council tenants and RSL tenants on rents, rent increases, eviction, repairs, purchase of the rented property, and neighbour dispu