Renting rooms in someone’s home : a guide for people renting from resident landlords

This contains information for people who are, or who are considering, renting rooms in a property where the landlord also lives. It includes the rent and other bills, repairs maintenance, type of letting and ending a letting.

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Your right to buy your home

Information for council and housing association tenants about their right to purchase their home. This includes eligibility criteria, costs involved, and exceptions to the right to buy.

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Residential Long Leaseholders : a guide to your rights and responsibilities

A guide for residential leaseholders of flats and houses, explaining their rights and responsibilities. It covers service charges, extension of leases, purchasing the freehold, works carruied out, etc

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Guide to the Right to Acquire

Explanation, step by step, of the scheme giving eligible tenants of Registered Social Landlords the legal right to buy the home they currently rent. Effective from January 2005.

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A charter for housing association applicants and residents

This sets out what applicants and residents can expect from their housing association landlords, and what to do if the housing association doesn’t appear to be honoring the Charter. It applies to applicants, tenants, leaseholders, shared owners or license

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Complaint about the Council? – how to complain to the Local Government Ombudsman

Information about the role of the Local Government Ombudsman, and how to make a complaint about Council services. This includes complaints made by Council tenants

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Housing Ombudsman Service

Information about this service which deals with complaints from residents (or their representatives) about Registered Social Landlords, and private landlords that are registered with the service

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Unfair Tenancy Terms

Guidance on the kinds of terms in tenancy agreements that may be unfair, and where to get help

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