This study explored how people make choices about their care, how they obtain relevant information, and the barriers they face in choosing the care and support they want. It did so in the light of the recent Care Act (2014), which was intended to increase
A major in-depth OFT study, that recommends a one-stop shop for information on care homes to help older people chose the right home. It also recommends better access to complaints procedures, greater price transparency, and fairer contracts for residents.
“Information, information, information – without it, how can people be truly at the heart of decisions? Information should be available to all regardless of how their care is paid for. There are some things that should be universal – information is one.”
The Care Quality Commission monitors, inspect and regulates health and social care services in England, and publish what it finds including ratings to help people choose care. Its websites provides more detail of how it fulfils its responsbilities.