Explains how tenants can use the HOS to make a complaint about a member organisation. Members are all Regiatered Social Landlords, and some private landlords and managing agents that have voluntarily joined the HOS
A guide for providers on how services that keep people warm, safe and secure in their own home will be commissioned and delivered in the future. It offers an updated vision for the HIA sector, and is aimed primarily at providers. However it will also info
Outlines five models of support and advice offered to older people which help them consider where they want to live and implement their choices. Models are: 1. Crossroads Care’s Homeshare service 2. Redbridge Council’s ‘Free Space’ 3. FirstStop’s l
Sets out the benefits of handyperson services, provides practical guidance on commissioning such services, and gives home improvement agencies examples of different arrangements for operating services.
An explanation of the government’s proposal to introduce a mandatory Home Information Pack, which will require all sellers of residential accommodation (except commercial) to have a set of documents to provide buyers and sellers with key information about