The Quality Assessment framework for Home Improvement Agencies, complaint with the Supporting People regime

Good practice guide about training & development of staff for Home Improvement Agencies. Covers the need to identify needs, plan and prioritise training, monitor the activities, and evaluate the effectiveness of training.

Good practice guide for Home Improvement Agencies on business planning

Good practice guide about construction health & safety for Home Improvement Agencies. Includes good practice, the need for risk assessment, and H&S responsibilities.

Good practice guide on competencies for Home Improvement Agency management committees

Good practice guide for Home Improvement Agencies on demand management. Promotes good practice and need for strategies to manage increasing demand.

Good practice guide for Home Improvement Agencies about identifying and targeting vulnerable groups. It identifies good practice in identifying people who can face additional barriers to accessing services, and ways to target them.

Good practice guide for home improvement agencies on risk assessment and management