This is a report based on a MORI survey of older people in homes that was commissioned by the Commission for Social Care Inspection for it’s launch on 1st April 2004. It looks at what people want from social care services as they get older, and has a numb

Explanation of the term “social care”. It also describes the role of the new single Inspectorate for Social Care (CSCI) in England, set up in April 2004. It combines the former work of thev Social Services Inspectorate (SSI), the SSI/Audit Commission join

A checklist for Social Services about sheltered housing that aims to improve joint working, by raising awareness of the potential benefits. Outline information about sheltered housing, together with a checklist of key questions for social services departm

Checklist, or tool, for sheltered housing providers to assess how well they work with health & social care services to meet the needs of residents. Useful for Best Value and Supporting People Reviews. A series of questions with tick boxes for answers.

Explains when you can complain, how to go about it and the complaints procedure, if you are not satisfied with the services you are getting from the social services or the National Health Service.

If you’re on a low income and have to meet the cost of unplanned expenses, you may be eligible for a payment from the Social Fund or your local council to help. This factsheet explains what you may be eligible for, how payments are made and how to complai

Aims to help people find out if they have a right to social services because they are elderly or have a disability. It describes the mandatory and discretionary Social Services, how to apply for services, and how to challenge Social Services decisions.

Information about Housing Benefit and other benefits to which people aged 60 and over may be entitled.