This factsheet gives information about housing intended specifically for older people, usually aimed at those over 55 or 60. Specialist housing for older people comes in many different forms and we cannot cover all of these here. However, a common model i

Guidance on how to prevent problems with goods and services, and how to deal with problems that may arise

Summary of what the following can do :- Patient Advice & Liaison Services, Independent Complaints Advocacy Service, Patient & Public Involvement Forums

Explanation of leaseholders right to transfer the landlord’s management functions to a special company set up by them

This model Support Plan is a tool for working with a service user in a sheltered housing context. It also enables temporary staff to become aware of the aspirations and expectations of service users with the view of maintaining a consistency of service.

A Report based on a workshop run at the CIH National Sheltered Housing Conference in August 2002 where delegates were asked to consider in groups the advantages and disadvantages of Resident staff from the perspective of Tenants, Wardens/Scheme managers a

This sets out the 8 priority standards for the health & delivery of health care, i.e. Rooting out age discrimination, Person-centred care, Intermediate care, General hospital care, Strokes, Falls, Mental Health, & Promotion of health and active life. Thes