A Report based on a workshop run at the CIH National Sheltered Housing Conference in August 2002 where delegates were asked to consider in groups the advantages and disadvantages of Resident staff from the perspective of Tenants, Wardens/Scheme managers a

Report of a day workshop held by and for professionals examining the ‘grey areas’ in the job roles of scheme managers of sheltered housing as experienced by themselves, and a suggested Guide for Good Practice.