Service Excellence Standards

Guide 1 For organisations working in care and support that are new to the service

Read more...

Social WellBeing in Extra Care Housing

Factsheet 24 explores social well-being and how it can be promoted in extra care housing. It is aimed at those involved in commissioning, planning, providing and managing extra care housing.

Read more...

Quality Choice for Older Peoples Housing Strategic Framework

A framework for future of housing services of older people, setting out 5 key areas. Good information and advice should be available, and services must work jointly to meet the holistic needs of older people. Services should take account of diversity and choice, and provide flexibility and quality.

Read more...

Quality Choice for Older Peoples Housing A Strategic Framework Summary

Summary of joint DETR/DoH publication, which focusses on the need to address 5 key areas I.e. Diversity & Choice, Information & Advice, Flexible service provision, Quality, and Joint Working

Read more...

Guidance on the use of Selfassessment framework in Supporting People Reviews

Guidance as title, for Home Improvement Agencies

Read more...

Quality Assessment Framework for Home Improvement Agencies

The Quality Assessment framework for Home Improvement Agencies, complaint with the Supporting People regime

Read more...

Supporting People a guide and checklist for sheltered housing staff

A guide for staff in sheltered housing about the Supporting People regime, service reviews and the Quality Assessment Framework

Read more...