Service Excellence Standards

Guide 1 For organisations working in care and support that are new to the service

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Social Well-Being in Extra Care Housing

Factsheet 24 explores social well-being and how it can be promoted in extra care housing. It is aimed at those involved in commissioning, planning, providing and managing extra care housing.

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Quality & Choice for Older People’s Housing – Strategic Framework

A framework for future of housing services of older people, setting out 5 key areas. Good information and advice should be available, and services must work jointly to meet the holistic needs of older people. Services should take account of diversity and

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Quality & Choice for Older People’s Housing: A Strategic Framework: Summary

Summary of joint DETR/DoH publication, which focusses on the need to address 5 key areas I.e. Diversity & Choice, Information & Advice, Flexible service provision, Quality, and Joint Working

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Guidance on the use of Self-assessment framework in Supporting People Reviews

Guidance as title, for Home Improvement Agencies

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Quality Assessment Framework for Home Improvement Agencies

The Quality Assessment framework for Home Improvement Agencies, complaint with the Supporting People regime

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Supporting People – a guide and checklist for sheltered housing staff

A guide for staff in sheltered housing about the Supporting People regime, service reviews and the Quality Assessment Framework

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