A guide, including best practice examples, to involving and consulting residents around the design and review of service delivery arrangements.

A Report based on a workshop run at the CIH National Sheltered Housing Conference in August 2002 where delegates were asked to consider in groups the advantages and disadvantages of Resident staff from the perspective of Tenants, Wardens/Scheme managers a

Report of a day workshop held by and for practicioners looking at good practice where the nature, scope and delivery of warden and management services to residents is planned to change and how ‘best’ to implement that change.