This Housing LIN Viewpoint no 28 considers how providers have approached involvement of customers in the past and whether engagement methods have moved on in recent years. It highlights some examples of innovative practice within the sector and challenges

A guide, including best practice examples, to involving and consulting residents around the design and review of service delivery arrangements.

A guide for staff and managers in organisations that provide housing related support services. It aims to encourage effective involvement of service users in all aspects of the support service. It sets out principles and opportunities, offers ideas, and p

Summary of what the following can do :- Patient Advice & Liaison Services, Independent Complaints Advocacy Service, Patient & Public Involvement Forums

The role of the user in the development and management of schemes; policy, regulatory, and best vakue drivers for user involvement; different forms that user involvement can take in extra care. Factsheet 8

Report of a workshop held to discuss how the residents of sheltered housing might have a greater say in the type and level of support and care available within their scheme and the manner of its provision. 3 case studies plus the key areas of good practic