A radical rethink is required in the way we involve and engage with residents of extra care housing

This Housing LIN Viewpoint no 28 considers how providers have approached involvement of customers in the past and whether engagement methods have moved on in recent years. It highlights some examples of innovative practice within the sector and challenges providers to also look outside the sector to find good engagement practices that might be transferable

Read more...

More than just a few kind words

A guide, including best practice examples, to involving and consulting residents around the design and review of service delivery arrangements.

Read more...

Supporting People a guide to user involvement for organisations providing housing related support services

A guide for staff and managers in organisations that provide housing related support services. It aims to encourage effective involvement of service users in all aspects of the support service. It sets out principles and opportunities, offers ideas, and provides a framework for planning, implementing and evaluating initiatives.

Read more...

Your NHS Advice Support and having your say

Summary of what the following can do :- Patient Advice & Liaison Services, Independent Complaints Advocacy Service, Patient & Public Involvement Forums

Read more...

User involvement in extra care housing

The role of the user in the development and management of schemes; policy, regulatory, and best vakue drivers for user involvement; different forms that user involvement can take in extra care. Factsheet 8

Read more...

Resident Participation in Health Social Care Provision

Report of a workshop held to discuss how the residents of sheltered housing might have a greater say in the type and level of support and care available within their scheme and the manner of its provision. 3 case studies plus the key areas of good practice.

Read more...