This model Support Plan is a tool for working with a service user in a sheltered housing context. It also enables temporary staff to become aware of the aspirations and expectations of service users with the view of maintaining a consistency of service.

Report of a workshop held to discuss how the residents of sheltered housing might have a greater say in the type and level of support and care available within their scheme and the manner of its provision. 3 case studies plus the key areas of good practic

A Report based on a workshop run at the CIH National Sheltered Housing Conference in August 2002 where delegates were asked to consider in groups the advantages and disadvantages of Resident staff from the perspective of Tenants, Wardens/Scheme managers a

Report of a day workshop held by and for practicioners looking at good practice where the nature, scope and delivery of warden and management services to residents is planned to change and how ‘best’ to implement that change.

Report of a day workshop held by and for professionals examining the ‘grey areas’ in the job roles of scheme managers of sheltered housing as experienced by themselves, and a suggested Guide for Good Practice.

HQN sheltered housing workbook asks the sort of questions that the Housing Inspectorate is likely to raise during a Best Value (BV) inspection, and has been updated to include the Supporting People programme which will be incorporated into BV reviews. The

A report of a day workshop held by and for practicioners to examine how sheltered housing can offer a stimulating environment wherein ICT may be introduced to older people. The Report gives brief outlines of 6 case study projects presented to the worksho

A snapshot view of partnership-based strategic planning for extra care in North Yorkshire, highlighting the variety of issues that need consideration in a large and mostly rural area. One recent scheme and one in progress are described.