This model Support Plan is a tool for working with a service user in a sheltered housing context. It also enables temporary staff to become aware of the aspirations and expectations of service users with the view of maintaining a consistency of service.

HQN sheltered housing workbook asks the sort of questions that the Housing Inspectorate is likely to raise during a Best Value (BV) inspection, and has been updated to include the Supporting People programme which will be incorporated into BV reviews. The