Advice line

Advice and support for older age

What does it do?

Our Helpline and Advice teams are friendly and helpful and our particular areas of knowledge include: care and support, money and benefits, health and mobility for people that are 65 + , their families and carers.

When you call our Helpline we will aim to provide you with advice or support directly, or to point you in the right direction, but if you need advice on something a bit more complicated we will arrange a time for you to speak with one of our advisers (or recommend someone else if it is not one of our areas of expertise). The helpline can also send you copies of our free advice guides or leaflets if these will help you.

Our specialist advice service is a confidential telephone advice service covering our specialist knowledge areas. An appointments can range from a discussion around the assessment process for moving into care, how a hospital discharge should take place, to a full welfare benefit check to maximise your income.

To find out more call our helpline free on 0800 319 6789, Monday to Friday, 8.30am-6.30pm.

Who it is for?

Providing advice and information for older people, their family, friends and carers

Where it is available?

National service (England, Scotland, Wales).

What it costs:

All our services are free. 

How to access or apply for it:

Call our team of experts on our free helpline: 0800 319 6789, Monday to Friday, 8.30am-6.30pm.

Additional information:

About Independent Age: 
Whatever happens as we get older, we all want to remain independent and live life on our own terms. That’s why, as well as offering regular friendly contact and a strong campaigning voice, Independent Age can provide you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility. A charity founded over 150 years ago, we’re independent so you can be.


Info last updated: