The service provides Peace of Mind for customers and their families by providing a means of summoning assistance in the event of a fall or a medical emergency. A small button is worn around the neck or on the wrist, when the button is pressed, the Emergency Response Centre is automatically alerted and will communicate via a speaker in the alarm base unit to establish the need prior to summoning the appropriate help.

The service is for the elderly and disabled in their own homes.

National service (England, Scotland, Wales).

There is an initial installation charge which is dependent on the equipment required, then an on-going charge for the rental, maintenance and monitoring of the service - £4.28 per week.

Telephone 03458247999
Website www.helpline.co.uk
email support@helpline.co.uk 

Telephone contact to discuss individual needs, then a prompt appointment for a member of the Customer Support Team to visit to install the alarm, complete all paperwork on the customer's behalf, give a training session on the use of the alarm, allow a practice run to hear what happens when the button is pressed, and to go through a handbook with additional details about the alarm.

The ethos at Helpline is that we treat every customer as if they were a member of our own family. We pride ourselves on giving customer service which is second to none. All Customer Support Team members wear Helpline uniform and carry photographic identification. We keep in touch with our customers on a regular basis to ensure that our information is up to date and to ensure that the alarm is tested regularly.

26/07/2021