The lifeline is an all round safety and security device.

This service enables the resident to instantly let someone know if they require urgent assistance.

The lifeline can be used in any emergency situation such as a fall, a person experiencing chest pains or even an intruder / if they feel threatened.

The waterproof alarm button can be worn either around the neck or wrist and is linked to our local 24 hour Control Centre.

When the alarm is activated, the Control Centre Operator will communicate with the user via the intercom provided.

They will contact on their behalf either the Emergency Services, family, friends or neighbours to respond.

If no sound can be heard via the intercom, the Operator will still inform family, friends or neighbours so that they can make a welfare check.

Providing that there is a keysafe Hinckley and Bosworth Borough Council also include the "Responder" service which means that if no family, friends or neighbours can be contacted, then an on call Council Officer will be sent out to make a welfare check.

The lifeline is for anyone who wishes to have that extra peace of mind, reassurance and security. Peace of mind not only for the user but also for their family and friends. It enables people to continue being independent with help only the touch of a button away.

After the 6 week trial, from there is a charge of £5.15 plus VAT per week. (VAT exemption may apply.)
Hinckley and Bosworth Borough Council does not charge an installation fee for the lifeline.
There are no penalties or additional charges to cancel this service and no notice period is required.

Invoices are sent out quarterly and are payable in advance.
There are many ways to pay, either by direct debit, over the telephone, at the post office or via the internet.  

Please call the 24 hour Control Centre on 01455 251137.
Or email on: control.centre@hinckley-bosworth.gov.uk 

The Assistive Technology Department will be in touch as soon as they can.
Lifelines can often be installed at short notice if required.

The Lifeline gives complete coverage within the average sized home and garden.

The intercom is independant of telephone, internet or wifi.

The pendant alarm is water resistant with a battery that alerts us if it needs replacing.

The alarm can be worn around the neck or the wrist. 

The mains powered unit supplied with the lifeline alarm will work for up to 40 hours on its standby battery if there is a power cut.

Other adaptations can be supplied at no extra cost such as bogus caller alarms which monitor doorstep conversations when activated, fall detectors and smoke detectors.