Lifeline Alarm Hinckley and Bosworth BC

Hinckley and Bosworth Borough Council Lifeline - 6 week free trial

What does it do?

24 hour cover in the form of a pendant alarm linked to our local Control Centre. When the alarm is activated, the Control Centre Operator will communicate with the user via the intercom provided. They will contact on their behalf either the Emergency Services, family, friends or neighbours to respond. If no sound can be heard via the intercom, the Operator will still send family, friends or neighbours out to make a welfare check. At no extra charge, Hinckley and Bosworth Borough Council also include the "Responder" service which means that if no family, friends or neighbours can be contacted, then an on call Council Officer will be sent out to make a welfare check subject to a keysafe being fitted at the property. The lifeline alarm doubles as a security alarm too and can be used in event of an intruder to the property/ grounds.

Who it is for?

The lifeline gives extra peace of mind and reassurance to not only the user but to their family and friends also. It is available for anyone who wishes to have the added extra safety and security that the lifeline brings. It is especially useful for those people living alone and lets them continue being independent with help only the touch of a button away.

Where it is available?

Local service (Hinckley & Bosworth).

What it costs:

There is a 6 week free trial. After the free trial there is a charge of £4.31 plus VAT per week. VAT exemption may apply.
Hinckley and Bosworth Borough Council does not charge an installation fee for the lifeline.
There are no penalties or additional charges to cancel this service and no notice period is required.
Invoices are sent out quarterly and are payable in advance.
There are many ways to pay, either by direct debit, over the telephone, at the post office or via the internet.  

How to access or apply for it:

Please call the 24 hour Control Centre on 01455 251137.
Or email on: control.centre@hinckley-bosworth.gov.uk 

What to expect then:

The Assistive Technology Department will be in touch as soon as they can.
This is usually by the end of the next working day.
Lifelines can usually be installed within 24/48 hours. 

Additional information:

The Lifeline gives complete coverage within the average sized home and garden.
The pendant alarm is water resistant with a battery that is guaranteed for a minimum of 5 years.
The alarm can be worn around the neck or the wrist. 
The mains powered unit supplied with the lifeline alarm will work for up to 40 hours on its standby battery if there is a power cut.
Other adaptations can be supplied at no extra cost such as bogus caller alarms which monitor doorstep conversations when activated, fall detectors and smoke detectors.
 

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Info last updated:

19/04/2021
Provider
Castle Court, Brookside, Burbage, leicestershire, LE10 2TL