Nouveau Care's telecare service helps vulnerable individuals stay safe and independent at home by providing 24/7 remote monitoring and emergency response. The service uses personal alarms, fall detectors, and other assistive technology to ensure help is available at the touch of a button. If a user falls, feels unwell, or needs urgent assistance, a trained responder is immediately alerted through the system. The response team can quickly assess the situation, contact emergency services, or notify family members, depending on the need. This telecare solution is ideal for elderly people, those with long-term health conditions, or anyone at risk of accidents at home. By offering reliable and easy-to-use support, Nouveau Care telecare gives users and their loved ones peace of mind, helping people remain safely in their own homes for longer.

Nouveau Care’s telecare service is designed for anyone who may need extra support to live safely and independently at home. This includes older adults who are at risk of falls, individuals with long-term health conditions such as dementia, epilepsy or heart disease, and people recovering from illness or surgery. It is also suitable for those living alone who want reassurance that help is always available in an emergency. Whether the need is short-term or ongoing, the service offers peace of mind to both users and their families by ensuring immediate access to assistance whenever it is needed.

Nouveau Care’s telecare service starts from just £25 per month, with no setup fees or hidden charges. This price includes 24/7 monitoring and support through easy-to-use personal alarm equipment, ensuring users can access help whenever they need it. Many customers are eligible for VAT relief, which can reduce the overall cost, especially for those with a long-term health condition or disability. The service is designed to be both affordable and accessible, providing essential peace of mind without financial strain. If you're unsure whether you qualify for VAT relief, Nouveau Care can guide you through the process during sign-up.

To access or apply for Nouveau Care’s telecare service, just get in touch directly. You can call our Norwich-based team on 01603765875 during office hours or send an email to our enquiries address enquiries@nouveaucare.co.uk. We will guide you through the process and explain everything.

Once you’ve made contact, a member of staff will discuss your needs and eligibility. This usually involves a brief assessment of your circumstances, so we can recommend the most appropriate equipment - such as wearable alarms or sensors - and explain how the monitoring works. The service operates nationally, although Nouveau Care is headquartered in Norwich where our home care service has primarily served Norfolk and Suffolk since 2016.

If telecare is suitable, you can sign up at that point, with services typically starting within a few days. Because there are no setup fees and pricing is straightforward (£25 per month), the process is clear and accessible. If you’re unsure whether the service is right for you, our team at Nouveau Care can answer any questions during your initial enquiry.

Once you apply for Nouveau Care’s telecare service, a member of the team will be in touch to confirm your details and discuss your individual needs. This includes helping you choose the right type of alarm or monitoring equipment, whether that’s a simple pendant alarm, a fall detector, or a GPS-enabled device for more active users. You’ll also receive clear guidance on how the equipment works and what to expect in an emergency.

After agreeing the service package, the equipment is posted directly to your home with easy-to-follow instructions. In most cases, setup is quick and can be done without professional installation - though support is available if needed. Once the device is activated, you’re immediately connected to the 24/7 monitoring centre, meaning help is always available at the press of a button.

You’ll receive ongoing support from the team if you have any questions or need to update your emergency contacts. Nouveau Care aims to make the process simple, supportive, and stress-free, so you can feel confident and secure from day one.

Nouveau Care’s telecare service is designed with simplicity and peace of mind at its core. The system is discreet and user-friendly, making it ideal for people who may be anxious about using technology. Devices such as pendant alarms, wrist-worn buttons, fall detectors and GPS trackers can be tailored to suit different lifestyles, whether someone spends most of their time at home or still enjoys getting out and about.

The monitoring team is UK-based and trained to respond with calm, practical support in any situation - whether it’s a fall, a sudden illness, or just the need for reassurance. Calls are handled with compassion and efficiency, and if help is needed, they will contact a family member, neighbour, carer or emergency services depending on the individual’s care plan.

Nouveau Care also places great importance on dignity and independence. The service is intended not only to respond in emergencies but also to reduce anxiety for both the user and their family. For many, it becomes a quiet safety net - always there, but never intrusive.

With no setup fee, straightforward monthly pricing, and eligibility for VAT relief, the service is accessible to a wide range of people. Whether arranged privately or as part of a wider care plan, Nouveau Care’s telecare is a trusted option for those who want to stay safe and independent in their own homes.