Visit our webpage at https://www.norwich.gov.uk/info/20004/housing/1799/housing_advice_and_homelessness

The council has a duty to help people if they are at risk of losing their accommodation within 56 days, or if they are already homeless, in accordance with the Homelessness Reduction Act.

We aim to make sure that everyone can get free information and advice on preventing and relieving homelessness.

You can get accessible, specialist support and help whether you're homeless or worried about becoming homeless and we'll give you personalised advice based on your own circumstances. 

The Homelessness Reduction Act also introduced a new Duty to Refer requiring specified public authorities in England to notify Local Housing Authorities of service users they think may be homeless or threatened with homelessness in 56 days.

We have specialist housing advisers for those experiencing rough sleeping or domestic abuse.

Norwich residents

You can call us on 0344 980 3333

You can email us at housingoptions@norwich.gov.uk Please provide us with full details of your issue so that we can provide a full response

Out of hours: If you have a housing emergency outside of office hours, an emergency out of hours service is available on 01603 412180