Living at Home is a professional live-in care agency operating in Swansea, Cardiff, and surrounding areas like Gower, Llanelli, Neath, and Port Talbot. Their mission is to help clients maintain independence, comfort, and dignity in their own homes—believing firmly that "home is where the heart is.

The service is mainly for:

• Older adults who want to remain in their own homes instead of moving into residential care.

• Adults living with disabilities, dementia, or long-term health conditions who may need extra support with day-to-day life.

• Families and carers who need respite care or additional help to support their loved ones.

It’s essentially aimed at people who want independence but need extra support with personal care, household tasks, companionship, or more specialist care at home.

. Arrange a Free Consultation

To begin the process, you can book a friendly telephone consultation with Living at Home’s dedicated team. During this call, the team will listen to your needs and explain the suitable services, costs, and support options—including funding guidance. You can book this directly on the website by selecting a convenient date and time.
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2. Contact Their Offices

You can get in touch via phone or by completing the online contact form:

• Swansea Office
  – 01792 588 111
  – Opens Monday–Friday, 09:00–17:00
  – Address: Henley House, The Queensway, Fforestfach, Swansea SA5 4DJ
  https://www.livingathome.uk/contact-us/?utm_source=chatgpt.com" target="_blank" rel="noopener">Living at Home

• Cardiff Office
  – 02921 900 777
  – Business Development Centre, Main Ave, Treforest Industrial Estate, Pontypridd CF37 5UR

3. Download Informative Brochures

Their website offers downloadable brochures, which include:

• Service details for Swansea and Cardiff

• Live-in care overview

• Charge rates

• Funding guidance to help you understand your options
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4. Next Steps Toward Service Access

While not explicitly outlined on the site, the typical journey includes:

• Receiving the brochure and reviewing your options

• Having an initial consultation

• Undergoing an assessment to determine needs

• Receiving a quote and personalised care plan

• Once agreed, care can begin under the tailored plan

This approach ensures that support is personalised and clearly explained before any commitment is made.

1. Initial Follow-Up
   – A member of the Living at Home team will call or email you to confirm your enquiry.
   – They’ll arrange a convenient time for a more in-depth conversation, either by phone or in person.

2. Personal Needs Assessment
   – A care manager or advisor will carry out an assessment of needs (this can be at your home or over a call, depending on circumstances).
   – They’ll ask about daily routines, health requirements, family involvement, and preferences to ensure the care plan is tailored.

3. Transparent Discussion of Costs & Funding
   – They’ll provide a clear breakdown of fees based on your needs.
   – If relevant, they’ll explain funding options (local authority support, NHS funding, or private payment).

4. Tailored Care Plan
   – You’ll receive a written, personalised care plan outlining the services, frequency of visits, or live-in support required.
   – You’ll also meet or be introduced to the care team members who could be involved in your support.

5. Care Begins
   – Once agreed, care can often be arranged quickly (sometimes within days).
   – Support is flexible and can be adjusted over time as your needs change.

6. Ongoing Support & Reviews
   – Regular check-ins and reviews are part of the service.
   – Applicants (and their families) are encouraged to provide feedback and request changes if needed.