Victim Supportline

Victim suport helpline available in england and wales

What does it do?

The Victim Supportline is our national telephone helpline which handles over 15,000 calls a year.
It is there for people to talk about their experience of crime anonymously and in confidence. Supportline volunteers can give you emotional support and information over the phone and put you in touch with our local offices and with other organisations that can help you.
We know that people don't just need help during office hours. We also know that when you're feeling bad, the idea of having to deal with a stranger – even one who is there to help – can seem too much to cope with. And there may be times when you don't want to leave your home to get help. The Victim Supportline can give you information and emotional support anonymously and in confidence.
We are just a phone call away and because it's just a phone call, you're in total control of what's happening – you can end the call at any time, and no one needs to know who you are, or where you're calling from, unless you want them to.

Who it is for?

We are the national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales.

Where it is available?

National service (England, Wales).

What it costs:

The service is free of charge.

How to access or apply for it:

If you want to contact our Supportline, you should call 0845 30 30 900. To hide your number, press 141 before dialing our number.
Normal opening hours for the Supportline are:
9am – 9pm Mondays to Fridays
9am – 7pm weekends
9am – 5pm bank holidays
The Supportline has an interpretation service for people who do not speak English as a first language.

Non-mobiles are charged at the local rate, but the number will appear on your itemised bill. If someone else will see your home telephone bill and you don't want them to know you've phoned Supportline, you may prefer to use a public telephone. Or you can use a mobile, but please be aware that the number will also appear on the bill and the call will be charged at the usual rate by your provider.


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