Connect24 Personal Alarms and Telecare

Personal Alarms and Telecare for the home.

What does it do?

Provides access to our 24/7 control centre for all users at the touch of a portable button. Measures will be taken to ensure any problem or emergency is dealt with swiftly and professionally.

Who it is for?

Elderly and/or vulnerable individuals and their families to ensure help is always on hand in an emergency.  Also for specific needs, i.e. epilepsy, dementia, and to protect a property from floods, fire and intruders.

Where it is available?

National service (Wales).

What it costs:

£2.50 + VAT per week. It can be funded by a Supporting People Grant or Attendance Allowance if eligible.

How to access or apply for it:

By calling us on 0800 052 2526 or emailing 

Alternatively you can write to us at
Connect24 Personal Alarms
3 Alexandra Gate
Ffordd Pengam
CF10 1YZ

For more information visit our website

What to expect then:

We will explain the service and arrange an installation if you are happy to proceed.

Additional information:

Our Personal Alarm service has been supporting independent living by providing personal alarms and telecare for 12 years. We are accredited by the Telecare Services Association and based at our head offices in Cardiff. Our specialist alarm team currently support more than 4000 households across Wales. These include individual customers living in their own homes, as well as residents of Wales & West Housing and several other housing associations.

Useful Download(s):


Info last updated:

3 Alexandra Gate Ffordd Pengam, Cardiff, South Glamorgan, CF24 2UD