The Leading Careline Alarm Service in the UK.

What does it do?

We are the UK’s leading Careline alarm provider. If you are concerned about a loved one’s welfare or you want to stay independent in your own home, then a TeleCare24 Careline alarm can help. We help thousands of people stay safe in the place they love the most – their own home.

Our easy to use Careline service will give you and your loved ones total peace of mind. Our highly trained operators are here to help you 24hrs a day, 365 days a year.  We appreciate that our customers have different needs, a fact that was highlighted in a recent customer survey. The survey showed that 100% of our customers felt our operators were friendly, reassuring and understanding, something we are very proud of.

We get you the help you need quicker than anyone else. Our service is platinum rated which means our operators respond faster than other Careline alarm providers. If you need to press your pendant to get help, we respond on average within 9.6 seconds! Our operator will already know who you are so we can get you the help you need quickly as we have priority access to every Emergency Service in the UK.

Who it is for?

Telecare24 is all about providing security and peace of mind for vulnerable  people, their families and carers. Knowing that we will be at the end of the phone  whenever they need us helps people remain confident and independent in their  own homes. Families and carers can be assured that their loved ones are being cared for 24 hours a day by our Careline team.

Where it is available?

National service (England, Northern Ireland, Scotland, Wales).

What it costs:

From just 35p per day.

How to access or apply for it:

You can visit or call us on 0800 180 8540

What to expect then:

Once you have ordered our service via our website or telephone order line we will send you an information pack to complete and return to us so we can dispatch your personal alarm.

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Info last updated:

Unit 2 Trident Court, East Moors Rd,, Ocean Way, Unit 2 Trident Court, Ocean Way, Cardiff, South Glamorgan, CF10 5TD