What does it do?

Telecare is an alarm system with a 24 hour response service.  The Telecare you will be provided with will include things like a smoke alarm and a pendant alarm that can be used to get help in an emergency.  Your assessor will discuss this fully with you before making any referral.  As part of an assessment for Home Care it may be decided that you can benefit from Telecare.

What is Telecare?
Telecare is an alarm system with a 24 hour call handling and response service. The service is mainly used as an emergency contact service by people who live alone but can also support people who have serious mobility and/or medical problems. There are a variety of Telecare devices available which ensure that people are safe in their own homes, the most common being a pendant alarm, an alarm unit and a smoke detector.

How does telecare work?
Each Telecare device is connected to the Direct Response Service Centre, who provide the alarm service. Typically service users will press a button on their pendant or alarm unit in order to summon assistance in an emergency. A team of dedicated call handlers will then receive the call. The call handlers will respond to each enquiry or emergency accordingly depending upon the service user's emergency need at the time.

Would I need to make any special arrangements?
Yes, all Telecare users must have a landline telephone that is capable of making outgoing calls. It is necessary that service users have a landline in their home as calls to the alarm centre can only be transmitted through a landline telephone when a Telecare device is activated.

How much do I pay?
Social Work Services will carry out a financial assessment to determine any charge due for the service. Assistance is available to help you maximise your benefit income to help meet the service charge.  You will then be notified of the amount you are required to pay following an assessment. 

Who it is for?

for older people

What it costs:

Is there a charge for the Telecare service?
You do not have to pay for the actual Telecare equipment to be installed in your home, but you may have to pay for the cost of the service you receive. Any charge will be calculated in accordance with Glasgow City Council's non residential charging policy and will be based on your ability to pay.

How to access or apply for it:

How do I apply for a Telecare service?
You or someone on your behalf will need to complete a Telecare Self Assessment Form so that we can decide if you meet the criteria for the service. Factors taken into account include your age, your medical conditions, and your current care arrangements.

Application forms are also available by contacting the Telecare Service on 0141 276 2018 or by emailing Alternatively you can contact the Community Care team in your local social work office.


Info last updated:

Customer Care Team, Glasgow City Council, City Chambers, Glasgow, G2 1DU