Newham Network Telecare Services

What does it do?

We offer different levels of service to meet your individual needs:
  • a 24-hour alarm monitoring service for basic and advanced Telecare sensors
  • a 24-hour emergency response service
  • a tailored service specifically for residents of sheltered and supported housing, such as a courtesy calling service via the alarm system or personal morning visiting service
  • a client profiling service, identifying areas of risk and the recommended appropriate Telecare sensors
  • installation of the basic Telecare package.
The service can also be extended to include additional personal and environmental sensors, for example:
  • flood detectors
  • smoke detectors
  • heat detectors
  • gas detectors
  • carbon monoxide detectors
  • enuresis (incontinence) detectors
  • bogus caller alerts
  • bed and chair sensors (to identify falls and/or periods of inactivity).

Who it is for?

Our aim is to cater for all and the service is open to everyone. Therefore, the service can be offered to anyone, regardless of the tenure of your property e.g. owner occupiers, leaseholders, council tenants. We currently provide a service to residents in Newham and the surrounding area.

Where it is available?

Local service (Newham).

What it costs:

Telecare charges are calculated based on the services you would like and an assessment of your circumstances. If you receive certain state-recognised benefits, you may be entitled to receive the service free of charge. We do not charge for the installation of equipment. Please contact us for more details about costs.

How to access or apply for it:

Tel: 020 8534 8626 24 hours (all calls to this number are voice recorded and can be replayed for training and quality purposes).

Email us at

Visit us - Newham Network is open to personal callers at the above address from 8am to 5.30 pm 7 days a week.

Referrals from professionals should be emailed to:

What to expect then:

You will be supplied with an alarm unit that is plugged into your BT telephone socket (or similar telephone supplier) and a standard 13 amp electric socket within 1 metre of each other, not crossing a doorway. We also provide you with a wireless pendant that can be attached to your clothing, worn on your wrist or around your neck or fitted as a panic button. Your telephone line will need to accept both incoming and outgoing calls in order for you to be connected to the control centre.

Additional information:

Newham Network Telecare Services is part of Newham Homes and is accredited by the Telecare Services Association (TSA) for our services under the 2009 Code of Practice in the areas of Installation, Monitoring and Response.


Info last updated:

1st Floor Holden Point Waddington Road, London, E15 1QW