Individual Carers Emergency Respite Scheme

What does it do?

The service provides emergecy respite care, we will use our judgement to decide what is, and what isn’t, an emergency, bearing in mind that everyone’s circumstances are different. As a guide, here are some examples of the sort of emergency situations the ICER Scheme can help with:
  • A carer is admitted to hospital - or needs to help another carer with his or her own health needs.
  • Family emergencies - such as a close relative becoming ill and needing help and support.
  • Specific occasions when a carer’s job is at risk.
  • Funerals of close relatives or friends

Who it is for?

Adults who provide a substantial amount of care on a regular basis to an adult or older person can use the ICER Scheme. The person you care for must need some support to manage at home safely over a period of 48 hours.

Where it is available?

Local service (Cambridge).

What it costs:

The ICER Scheme can offer up to 48 hours of substitute care free. You should bear in mind that getting help in an emergency from the ICER Scheme does not mean you will automatically get any follow-up support. If you think community care services need to be arranged, or increased for people you care for, an assessment, or re-assessment of their social care needs will need to be arranged.

How to access or apply for it:

Carers must first have a carers assessment completed. Carers who support someone who receives services should contact their care manager / care co-ordinator to request a carers assessment, if they haven’t already got one.

Where carers care for someone who does not receive services (but would be eligible), the carer should ring the number below and ask the Carers' Support Manager to help them complete a carer’s assessment.
Carers Support Manager
‘Cambridgeshire Direct’ Contact Centre
PO Box 144
St Ives
PE27 9AU

Tel: 0345 045 5202

What to expect then:

Once a carers assessment is completed which shows that you provide regular and substantial care to someone who needs support to manage safely over 48 hours, we can send you an ICER plan form. On completion this should be returned to the address above.

We will then:

  • register your emergency plan form and send a copy of it back to you,
  • send you a letter confirming your registration with the ICER Scheme,
  • send copies of the letter confirming your registration with the ICER Scheme to the other people who have agreed to be called on to help you in an emergency.


Info last updated:

Shire Hall, Castle Hill, Cambridge, Cambridgeshire, CB3 0AP