Careline - (Telecare)

What does it do?

Equipment is provided to support the individual in their home and tailored to meet their needs. It can be as simple as the basic community alarm service, able to respond in an emergency and provide regular contact by telephone.  it can include detectors or monitors such as motion or falls and fire and gas that trigger a warning to a response centre staffed 24 hours a day, 365 days a year. As well as responding to an immediate need, telecare can work in a preventative mode, with services programmed to monitor an individual's health or well-being. Often known as lifestyle monitoring, this can provide early warning of deterioration, prompting a response from family or professionals. The same technology can be used to provide safety and security through bogus caller and burglar alarms.
Another form of telecare often known as telehealth is designed to complement health care. It works by monitoring vital signs, such as blood pressure, and transmitting the data to a response centre or clinician's computer, where it is monitored against parameters set by the individual's clinician. Evidence that vital signs are outside of 'normal' parameters triggers a response.

Who it is for?

Telecare is a service that enables people, especially older and more vulnerable individuals, to live independently in their own home.

Where it is available?

Local service (Southampton).

What it costs:

Silver service costs £2.50 a week, plus VAT. Gold service costs £3.50 a week plus VAT. If you require the installation of a key safe there is a one off fee of £40 plus VAT. This payment can be spread over instalments by arrangement.
There is also a set up and installation fee. If you live within the boundaries of Southampton this is £10 plus VAT. If you are outside the city the fee is £20 plus VAT. The cost of the service includes rental of the alarm unit, installation and advice from the CAREline staff.
If you have a disability, injury or illness you may not have to pay VAT.

How to access or apply for it:

You can apply online by filling out the CAREline form. You can also request a paper form by contacting us on 023 8083 3675.


Info last updated:

Civic Centre, Southampton, Hampshire, SO14 7LY