Stevenage Careline

Careline system

What does it do?

The Careline alarm service offers a unique emergency alarm response service providing peace of mind and reassurance 24 hours a day, 365 days a year.

This service is to support our residents maintain an independent life in their own home, comforted by the fact that help is available at a touch of a button. It gives the freedom to live independently, in the safety of knowing that help in your home is available whenever you need it.

We provide and install a small alarm unit into your telephone line and you will be provided with a small discrete pendant which you can wear on your wrist or attached to a neck cord.

When you press the pendant it sends a signal to our control centre who will then answer your call via the speech module on the unit.  Your call will be answered by a friendly Careline operator who will make sure you receive the support you need. 

The careline equipment does not disrupt your phone service and you can continue to use your landline as normal.

Who it is for?

Our service is available for residents within the borough of Stevenage who feel at risk for any reason.

Where it is available?

Local service (Stevenage).

What it costs:

Our weekly costs include the cost of the rental and maintenance of the alarm equipment and we do not charge additional set up fees.

Our current costs of the two services are:

  • Full Mobile Response service - £4.15 per week plus VAT*
  • Monitoring only service - £2.30 per week plus VAT*

(costs shown are for April 2014 to March 2015)

*VAT – if you have a long term illness or disability you may be exempt from paying VAT, we will advise you if this applied to you when we visit.

You may be able to get assistance with some or all of the cost depending on your individual circumstances and we can discuss these with you when we visit you to discuss the service.

For further information about the financial assistance you may be able to receive please read the Charging for community based care leaflet from Herts County Council Health & community services (link available on the right).

The calls made from your Careline unit to the call centre are charged at a local call rate for all telephone providers.

How to access or apply for it:

Please call us on 01438 242666

What to expect then:

An appointment will be made for a Mobile Supported Housing Officer to visit you and assess whether you could benefit from having an alarm installed.


Info last updated:

Daneshill House, Danestrete, Stevenage, Hertfordshire, SG1 1HN