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Stevenage Careline
Careline systemWhat does it do?
This service is to support our residents maintain an independent life in their own home, comforted by the fact that help is available at a touch of a button. It gives the freedom to live independently, in the safety of knowing that help in your home is available whenever you need it.
We provide and install a small alarm unit into your telephone line and you will be provided with a small discrete pendant which you can wear on your wrist or attached to a neck cord.
When you press the pendant it sends a signal to our control centre who will then answer your call via the speech module on the unit. Your call will be answered by a friendly Careline operator who will make sure you receive the support you need.
The careline equipment does not disrupt your phone service and you can continue to use your landline as normal.
Who it is for?
Where it is available?
What it costs:
Our weekly costs include the cost of the rental and maintenance of the alarm equipment and we do not charge additional set up fees.
Our current costs of the two services are:
- Full Mobile Response service - £4.15 per week plus VAT*
- Monitoring only service - £2.30 per week plus VAT*
(costs shown are for April 2014 to March 2015)
*VAT – if you have a long term illness or disability you may be exempt from paying VAT, we will advise you if this applied to you when we visit.
You may be able to get assistance with some or all of the cost depending on your individual circumstances and we can discuss these with you when we visit you to discuss the service.
For further information about the financial assistance you may be able to receive please read the Charging for community based care leaflet from Herts County Council Health & community services (link available on the right).
The calls made from your Careline unit to the call centre are charged at a local call rate for all telephone providers.
How to access or apply for it:
What to expect then:
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