Herts Careline

Community alarm service for people living in Hertfordshire

What does it do?

Hertfordshire Careline's products and services

Hertfordshire Careline’s community alarm and telecare services give users the freedom to live independently in their own home. The service provides reassurance to users and their families that help is on hand via our Hertfordshire based Control Centre at the touch of a button, 24 hours a day, 7 days a week.When we receive a call from your alarm unit our highly trained and dedicated operators will know exactly who you are, your medical history and will be able to talk to you via the speaker built into the alarm unit. Once we have knowledge of the problem we will either contact your designated responder (family member or friend), doctor, carer or the emergency services if necessary.

We also have a Fallback Response Service that will attend your house if we receive a call from your alarm unit but cannot get a vocal response back from you, or if we cannot get in touch with one of your responders. The Fallback Response Service provides re-assurance,that where we are unable to ascertain the nature of an emergency and no designated responder can attend, then a Fallback Response Officer will visit you to check on your wellbeing and advise the Careline operator of the circumstances. The Fallback responders are not medically trained and are therefore unable to assist with personal care or help you up if you have fallen. They will however instigate the necessary statutory response in order to ensure your safety and wellbeing. This is one of the key benefits of our service which sets us apart from other providers.

In non-urgent situations we may be able to liaise with other agencies on your behalf such as Social Services or Meals on Wh

Who it is for?

Anyone who lives in Hertfordshire. Careline’s services can go a long way to help people of all ages and circumstances maintain their independence and wellbeing. We support a wide range of residents from the elderly and those with disabilities and restricted mobility, to younger people with long term health needs, vulnerable adults and those affected by domestic violence or repeat burglary.

Where it is available?

Local service (East Hertfordshire, Hertsmere, St Albans, Stevenage, Three Rivers, Watford, Welwyn Hatfield, Broxbourne, Dacorum, North Hertfordshire).

What it costs:

The cost of the Hertfordshire Careline community alarm and/or telecare service has been substantially subsidised by Hertfordshire County Council. We have one simple pricing option for all new customers, which includes free equipment installation followed by a single monthly fee - £14.10 (£3.25 per week)

How to access or apply for it:

For more information please visit our website http://www.care-line.co.uk, call local rate 0300 999 2 999, or email careline@north-herts.gov.uk.

What to expect then:

We will send you an application pack in the post which you should complete and return to join our service.

Useful Download(s):


Info last updated:

55 Harkness Court, Franklin Gardens, Hitchin, Hertfordshire, SG4 0BS