Trustline - (Telecare)

What does it do?

Equipment is provided to support the individual in their home and tailored to meet their needs. It can be as simple as the basic community alarm service, able to respond in an emergency and provide regular contact by telephone. It can include detectors or monitors such as motion or falls and fire and gas that trigger a warning to a response centre staffed 24 hours a day, 365 days a year. As well as responding to an immediate need, telecare can work in a preventative mode, with services programmed to monitor an individual's health or well-being. Often known as lifestyle monitoring, this can provide early warning of deterioration, prompting a response from family or professionals. The same technology can be used to provide safety and security through bogus caller and burglar alarms.
Another form of telecare often known as telehealth is designed to complement health care. It works by monitoring vital signs, such as blood pressure, and transmitting the data to a response centre or clinician's computer, where it is monitored against parameters set by the individual's clinician. Evidence that vital signs are outside of 'normal' parameters triggers a response.

Who it is for?

Telecare is a service that enables people, especially older and more vulnerable individuals, to live independently in their own home.

Where it is available?

Local service (Birmingham).

What it costs:

Option one: £1.60 per week plus VAT
To contact family or friends in the event of an emergency
Benefit of being able to send out a trained carer, if client requests this – at a cost of £30 per call out between 7.00am to 6.00pm, and £42 per call out between 6.00pm to 7.00am

Option two: £2.90 per week plus VAT
Higher level of service, which includes carer response in event of an emergency
Includes up to 3 call outs per year at no additional cost

Option three: £4.60 per week plus VAT
All inclusive, carer response service
Includes up to 10 call outs per year.

How to access or apply for it:

For more information about Trustline call on 0121 476 2777.


Info last updated:

46 Cob Lane, Bournville, Birmingham, West Midlands, B30 1QR