CRUSE National Telephone Helpline

What does it do?

The national telephone helpline 0844 477 9400 is open for calls from 9.30 to 5pm on working days. It is answered mainly by a team of trained volunteers working in the special helpline area of our central offices in Richmond, Surrey. They have a lot of information available to them and should be able to advise you about benefits available to bereaved people, listen to your story and give you information about Cruse locally where you live. The helpline is open during office hours - something Cruse would like to expand. There are sometimes more calls coming in than there are volunteers to answer them so if you don't get through, do please try again.

Who it is for?

Cruse is a national charity that provides advice, information and support to anyone who has been bereaved (children, young people and adults), whenever or however the death occurred. The service is provided by trained, experienced volunteers.

Where it is available?

National service (England, Wales).

What it costs:

 The service is confidential and free.

How to access or apply for it:

Normal opening 9am to 5pm on working days.
Daytime helpline: 0844 477 9400

Additional information:

About our local services

Cruse areas and branches sometimes have waiting lists, but you will be put in touch with a bereavement support volunteer as soon as possible. Many local services also run friendship groups, which bereaved people find very helpful and supportive. The branch nearest to you will be able to tell you what is on offer.
Check the CRUSE website for local branches.


Info last updated: