Pendant alarms and fall detectors connected to 24 hour response centre

What does it do?

If you're worried about getting help if you have an accident at home or fall ill suddenly, a 24 hour response and support service may be useful to you to help you live confidently and independently.

Ostara (formerly Community Care Alarm Service) provides state of the art alarm equipment ranging from simple alarm buttons to flood detectors, pill dispensers and door opening sensors that are connected to a 24 hour response centre based in South Gosforth in Newcastle upon Tyne.

If an alarm is activated, for example if you fall, become unwell or feel unsafe, the 24 hour response centre is alerted. A member of the team will contact you straightaway to check you are ok.  If you need assistance, a response officer will travel to your home to help you.

Ostara is the only provider in Newcastle that offers alarm equipment with a 24 hour response service that will visit you at home if you need help.

Who it is for?

Ostara is part of the Your Homes Newcastle Group, although anyone living in Newcastle (and some surrounding areas) can join the service, regardless of the type of accommodation you live in or who owns your home.   Many Ostara customers join the service because they:

- Live alone
- Have had a fall or are worried about falling
- Have dementia or memory problems
- Manage long term conditions such as epilepsy, heart disease or chronic obstructive pulmonary disease
- Are recently bereaved
- Are frail or getting older
- Don’t have any family or friends who live nearby
-Just need peace of mind that help is at hand in case ‘something’ happens.

Where it is available?

Regional service (Northumberland, Tyne and Wear).

What it costs:

Prices start from £5.95 per week with unlimited usage and free cancellation at any time.  There are no installation or set-up costs. 

How to access or apply for it:

Visit www.ostara.org.uk/contact/ to request a free information pack or book a free, no obligation consultation.  Alternatively, call 0191 277 7470 or email contactus@ostara.org.uk.

What to expect then:

An Ostara equipment specialist will visit customers at home to provide a free, no obligation consultation and demonstration of equipment. 


Info last updated:

Y H N House Benton Park Road, Newcastle upon Tyne, Tyne and Wear, NE7 7LX