The Hawthorns

Housing-with-care
Naylor Crescent, Netherpool Road, Overpool, Ellesmere Port, South Wirral, CH66 1TW
Naylor Crescent, Netherpool Road, Overpool, Ellesmere Port, South Wirral, CH66 1TW

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Info
Aims
Buildings
Services
Residents
Management / Costs

Manager's Description

"The Hawthorns is a retirement living community made up of 41 apartments for rent, seven of which are designed for couples. The development also has extensive gardens, which some residents help to main..." Show more "The Hawthorns is a retirement living community made up of 41 apartments for rent, seven of which are designed for couples. The development also has extensive gardens, which some residents help to maintain.

The residents have a committee that organises all the activities and outings throughout the year, which may include anything from cheese and wine evenings to tea dances and meals out." Show less

Main Facts

Housing-with-care
41 flats. Built in 1997. Sizes 1 bedroom, 2 bedroom. Includes mobility and wheelchair standard properties.
Housing With Care scheme with on-site care staff (24 hours / 7 days), Non-resident management staff and Careline alarm service
Lift, Lounge, Dining room, Laundry, Guest facilities, Garden, Activities room, Hairdressing salon, Library, Assisted bathing facility
Whole site accessible by wheelchair. Access to site fairly easy. Distances: bus stop 60 yards; shop 0.3 mile(s); post office 0.3 mile(s); town centre 2 mile(s); GP 1 mile(s); social centre 1 mile(s).
Regular social activities include: Tea/coffee sessions, bingo, games, crafts, parties, dinners, entertainers, visiting markets and therapy dogs, organised by tenants and MHA. Meal(s) available (Elective Bistro service). New residents accepted from 60 years of age. Both cats & dogs generally accepted (Within an agreement for standard of care and contingency for rehoming.).
Tenure(s): Rent (social landlord)
Care provider: Methodist Homes

Ethos / Lifestyle

Community interaction
  • The scheme is located within an existing active community
  • The scheme is within easy reach of an existing active community
  • The scheme relies on itself for community /neighbourhood interaction
Cultural
  • We facilitate spiritual and religious observance
  • Staff can speak languages other than English
Social Activities
  • There are regular social activities
    Including: Tea/coffee sessions, bingo, games, crafts, parties, dinners, entertainers, visiting markets and therapy dogs
  • Entertainment
  • Outings
  • Regular activities programme
    • Daily activities
    • Weekly activities
    • Monthly activities
  • Facilities for residents to garden or assist with gardening
  • Own minibus
  • Other transport for residents
Pets
New residents are allowed to bring pets:
  • a cat
  • a dog
  • If yes, pets can be replaced
    Within an agreement for standard of care and contingency for rehoming.
Statement of purpose
(the ethos and purpose of the scheme as described to a potential resident)
We put people at the heart of everything we do, treating people as individuals, respecting and honouring their wishes and providing care and wellbeing services in a way that’s best suited to each person’s specific needs, enabling them to live later life well. We place great importance on nurturing the mind, body and spirit of those we care for, their families and our colleagues regardless of faith, background or belief.
Assessment of outcomes
(to help assess the quality of service and the well-being of residents)
- Regular comprehensive survey of all residents, results, action plans agreed, and reviewed with residents. - Individual meetings with residents to agree their wellbeing or care outcomes which are reviewed 6 monthly. - CQC inspection and report. - Quality Assurance inspection and report. - Area Manager audit. - Capita Health and Safety audits. - ARCO registered. - Local Authority Food and Hygiene rating. All staff receive comprehensive induction. They Undertake core training to include safeguarding, fire safety, health & safety, infection control, emergency first aid, confidentiality and the management of information – all are refreshed on an annual basis.

Buildings

The buildings and the environment
Year built: 1997
Number of stories: 2
  • Lift(s). Number of Lifts: 1
  • Stair lift(s)
  • The location is generally regarded as:
    • Desirable
    • Average
    • Not so desirable
Distances to external facilities:
Bus stop 60 yards
Local shop 0.3 mile
Post office 0.3 mile
GP surgery 1.0 mile
Social/day centre 1.0 mile
Town/shop centre 2.0 miles

Individual properties
41 properties
Property details:
1-bedroom apartments: 40
2-bedroom apartments: 1
Including:
extra care or housing with care properties: 41
limited mobility properties: 41
wheelchair properties: 41
Other details:
  • If there are studios/bedsits
    • They have a kitchen
    • They have a wc
    • They have a bathroom
  • Some properties have a private balcony
  • Some properties have a private garden or patio
  • Properties are served by a communal satellite tv aerial
  • Properties are wired for cable tv
  • Dementia unit
  • Intermediate care suite or similar
  • Respite care accommodation
Communal facilities Indoors
  • Lounge
  • Restaurant (open to public)
  • Dining room (residents only)
  • Community/day centre
  • Laundry
  • Guest suite
  • Conservatory
  • Activities room(s)
  • Hobby room(s)
  • More than one lounge
  • TV lounge
  • Café
  • Bar/pub
  • Fitness gym
  • Arts and craft centre
  • Storage for wheelchairs/electric scooters
  • Library
  • Shop
  • Treatment room
  • Computer/IT room
  • Payphone
  • WC's
  • Hairdressing salon
  • Jacuzzi
  • Pool
  • Assisted bathroom(s)
  • Other communal facilities
Communal facilities Outdoors
  • Garden
  • Total number of parking spaces: 19
Technology and design
  • Communal facilities are designed for sensory impairment
  • Wired for telecare
  • Telecare installed
  • Smart Home
  • CCTV
  • Others
  • Facility security features: Integrated fire detection and alarm system, 24/7 staffing
  • Security features for individual properties: Smoke alarms
Accessibility
  • All communal spaces are accessible by wheelchair users
  • Most residents find getting to the site:
    • easy
    • manageable
    • difficult
  • Less mobile people find getting to the site:
    • easy
    • manageable
    • difficult

Services

Support services
  • Community alarm service
  • Provided by: MHA
  • Alarm to call on-site staff
  • Housing support service (SP tasks)
  • Domestic assistance
  • Light domestic cleaning
  • Shopping
  • Housework
  • Personal laundry service
  • Hairdressing on site
  • Chiropody
  • Physiotherapy
  • Sensors (detectors) and monitors
  • Personal sensors
  • Property-based sensors
Meals
  • Meals are available on a regular basis
  • A daily meal is available
  • Details: Elective Bistro service
  • Breakfast always available in restaurant/dining room
  • Lunch always available in restaurant/dining room
  • Dinner always available in restaurant/dining room
  • Breakfast can be delivered to individual homes
  • Lunch can be delivered to individual homes
  • Dinner can be delivered to individual homes
  • Restaurant is open to outsiders
  • There is generally a choice of menu
  • Residents are consulted on menus
  • All meals are prepared on the scheme
  • Vegetarians are specifically catered for
  • Special diets can usually be provided for
  • We can meet cultural dietary preferences
Care services
  • Personal care services
  • Dementia care
  • Care for people with learning disabilities
  • Nursing care
  • Intermediate care
  • Respite care
  • Mental frailty
  • Physical disabilities
  • Behavioural problems
  • Terminal illness
  • Our scheme is best suited to care for:
  • People who need minimal help
  • People who need moderate help
  • People who need a high level of help

Eligibility / Admission

User profile
  • 60 is the lower age limits for new residents
  • We cater for people with no/low level care needs
  • We are aiming at a mixed care levels population
  • Admission criteria are similar to residential care
  • Residents will not need to move except to hospital
  • The scheme is intended or specially suited to a specific religious, ethnic, profession or other group
  • The scheme is restricted to a specific group
Applicants must:
  • Be self-funders
  • Be on state benefits
  • Have local connections
  • Have a housing needs assessment
  • Have a community care assessment
  • Have a risk assessment
  • Have a health assessment
  • Have minimum housing support need
  • Have minimum personal care need
  • Have less than a maximum personal care need
For couples, both partners must:
  • Have minimum housing support need
  • Have minimum personal care need
We accept people with:
  • Visual impairment
  • Deafness
  • Urinary incontinence
  • Faecal incontinence
We would normally accept people with:
  • Memory problems - moderate
  • Memory problems - severe
  • Challenging behaviour - disruptive
  • Challenging behaviour - physically violent
  • Mobility problems - frame
  • Mobility problems - wheelchair
  • Mobility problems - bedfast
  • Wandering problems - inside home
  • Wandering problems - outside home

Management / costs

Management
  • Compared to our other schemes, this one is:
    • Popular
    • Average
    • Not so popular
    • Slow to let/sell
  • There is a tenants/residents association
  • Residents are involved in running the scheme through: Formal committee meetings, Resident & Staff Forum, monthly meetings with manager, surveys, fundreaising
Housing staff
  • Resident scheme manager
  • Non-resident manager
  • Housing staff on duty:
    • part time
    • normal hours
    • 24 hours
    • 7 days
Care staff
  • Site-based care staff
  • On-site care staff 24/7
Staff facilities
  • Manager's office
  • Care staff office
  • Staff overnight room with en-suite
  • Staff rest room with kitchenette
  • Staff locker and changing room
  • Main catering kitchen
Costs
Average new let rents excluding all charges:
1 bedroom £80.82 per week
2 bedroom £96.51 per week
Rents updated: 01/01/1970
Prices updated: 01/01/1970

Info updated: 05/11/2020   Update info

Availability

Check with MHA - none notified to EAC - Advertise vacancies / sales.

Residents' views

A number of residents have taken part in the EAC National Housing for Older People Awards, or used the EAC Residents Consultation Service (RCS); they have given top marks to this scheme for:
Number / size of facilities
Quality of the building and facilities
Quality of the facilities
Quality of the garden
Quality of the individual apartments
Safety and security
Staff role and interaction
Memberships
ARCO: The manager of this facility is a member of Associated Retirement Community Operators (ARCO), the main body representing the retirement community sector the UK.
National Care Forum: The organisation that runs this care home is a member of the National Care Forum, whose mission is to promote the benefits of the not-for-profit model of care services provision.
Entertainers

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Entertainers

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