Pilgrims Court

Enhanced sheltered housing
Eslington Terrace, Jesmond, Newcastle upon Tyne, Tyne & Wear, NE2 4RL
Eslington Terrace, Jesmond, Newcastle upon Tyne, Tyne & Wear, NE2 4RL

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Management / Costs

Manager's Description

"The name Pilgrims Court has its origin in the journeys made by pilgrims in the middle ages to the shrine of Saint Mary at Jesus Mount – now known as Jesmond, a suburb of Newcastle-upon-Tyne. The Rev..." Show more "The name Pilgrims Court has its origin in the journeys made by pilgrims in the middle ages to the shrine of Saint Mary at Jesus Mount – now known as Jesmond, a suburb of Newcastle-upon-Tyne. The Revd. John Mitchell made reference to this connection when he opened the Scheme in 1985, linking the name to the idea of “life’s earthly pilgrimage”. He hoped that everyone who made their home here would find blessings similar to those who once made their pilgrimage to Jesus Mount.

Pilgrims Court was completed in 1983. It was designed to meet the environmental specifications required as a result of it being in a conservation area. At that time the Scheme had 29 flats – extended just six years later to offer 41 self-contained flats with a communal lounge, kitchen, laundry facilities and hair salon." Show less

Main Facts

Enhanced sheltered housing
41 flats. Built in 1985 and renovated in 2009. Sizes 1 bedroom, 2 bedroom. Includes mobility and wheelchair standard properties.
Housing With Care scheme with 24 hours / 7 days), Non-resident management staff and Careline alarm service
Lift, Lounge, Dining room, Laundry, Guest facilities, Garden, Hairdressing salon, Assisted bathing facility
Whole site accessible by wheelchair. Access to site easy, but less so for less mobile people. Distances: bus stop 200 yards; shop 300 yards; post office 300 yards; town centre 2 mile(s); GP 1 mile(s).
Weekly social activities include: Coffee mornings, board games, keep fit, crafts, bingo, religious meeting, lunch club monthly. Meal(s) available (Bistro lunch Mon-Thurs). New residents accepted from 60 years of age.
Tenure(s): Rent (social landlord)
Care provider: Methodist Homes

Ethos / Lifestyle

Community interaction
  • The scheme is located within an existing active community
  • The scheme is within easy reach of an existing active community
  • The scheme relies on itself for community /neighbourhood interaction
  • We facilitate spiritual and religious observance
  • Staff can speak languages other than English
Social Activities
  • There are regular social activities
    Including: coffee mornings, board games, keep fit, crafts, bingo, religious meeting, lunch club monthly
  • Entertainment
  • Outings
  • Regular activities programme
    • Daily activities
    • Weekly activities
    • Monthly activities
  • Facilities for residents to garden or assist with gardening
  • Own minibus
  • Other transport for residents
New residents are allowed to bring pets:
  • a cat
  • a dog
  • If yes, pets can be replaced
Statement of purpose
(the ethos and purpose of the scheme as described to a potential resident)
We put people at the heart of everything we do, treating people as individuals, respecting and honouring their wishes and providing care and wellbeing services in a way that’s best suited to each person’s specific needs, enabling them to live later life well. We place great importance on nurturing the mind, body and spirit of those we care for, their families and our colleagues regardless of faith, background or belief.
Assessment of outcomes
(to help assess the quality of service and the well-being of residents)
- Regular comprehensive survey of all residents, results, action plans agreed, and reviewed with residents. - Individual meetings with residents to agree their wellbeing or care outcomes which are reviewed 6 monthly. - CQC inspection and report. - Quality Assurance inspection and report. - Area Manager audit. - Capita Health and Safety audits. - ARCO registered. - Local Authority Food and Hygiene rating. All staff receive comprehensive induction. They Undertake core training to include safeguarding, fire safety, health & safety, infection control, emergency first aid, confidentiality and the management of information – all are refreshed on an annual basis.


The buildings and the environment
Year built: 1985
Year of major remodelling: 2009
Number of stories: 4
  • Lift(s). Number of Lifts: 2
  • Stair lift(s)
  • The location is generally regarded as:
    • Desirable
    • Average
    • Not so desirable
Distances to external facilities:
Bus stop 200 yards
Local shop 300 yards
Post office 300 yards
GP surgery 1.0 mile
Town/shop centre 2.0 miles

Individual properties
41 properties
Property details:
1-bedroom apartments: 39
2-bedroom apartments: 2
extra care or housing with care properties: 41
limited mobility properties: 1
wheelchair properties: 1
Other details:
  • If there are studios/bedsits
    • They have a kitchen
    • They have a wc
    • They have a bathroom
  • Some properties have a private balcony
  • Some properties have a private garden or patio
  • Properties are served by a communal satellite tv aerial
  • Properties are wired for cable tv
  • Dementia unit
  • Intermediate care suite or similar
  • Respite care accommodation
Communal facilities Indoors
  • Lounge
  • Restaurant (open to public)
  • Dining room (residents only)
  • Community/day centre
  • Laundry
  • Guest suite
  • Conservatory
  • Activities room(s)
  • Hobby room(s)
  • More than one lounge
  • TV lounge
  • Café
  • Bar/pub
  • Fitness gym
  • Arts and craft centre
  • Storage for wheelchairs/electric scooters
  • Library
  • Shop
  • Treatment room
  • Computer/IT room
  • Payphone
  • WC's
  • Hairdressing salon
  • Jacuzzi
  • Pool
  • Assisted bathroom(s)
  • Other communal facilities
Communal facilities Outdoors
  • Garden
  • Total number of parking spaces: 7
Technology and design
  • Communal facilities are designed for sensory impairment
  • Wired for telecare
  • Telecare installed
  • Smart Home
  • CCTV
  • Others
  • Facility security features: cctv, coded door entrance
  • Security features for individual properties: coded door entrance
  • All communal spaces are accessible by wheelchair users
  • Most residents find getting to the site:
    • easy
    • manageable
    • difficult
  • Less mobile people find getting to the site:
    • easy
    • manageable
    • difficult


Support services
  • Community alarm service
  • Alarm to call on-site staff
  • Housing support service (SP tasks)
  • Domestic assistance
  • Light domestic cleaning
  • Shopping
  • Housework
  • Personal laundry service
  • Hairdressing on site
  • Chiropody
  • Physiotherapy
  • Sensors (detectors) and monitors
  • Personal sensors
  • Property-based sensors
  • Meals are available on a regular basis
  • A daily meal is available
  • Details: Bistro lunch Mon-Thurs
  • Breakfast always available in restaurant/dining room
  • Lunch always available in restaurant/dining room
  • Dinner always available in restaurant/dining room
  • Breakfast can be delivered to individual homes
  • Lunch can be delivered to individual homes
  • Dinner can be delivered to individual homes
  • Restaurant is open to outsiders
  • There is generally a choice of menu
  • Residents are consulted on menus
  • All meals are prepared on the scheme
  • Vegetarians are specifically catered for
  • Special diets can usually be provided for
  • We can meet cultural dietary preferences
Care services
  • Personal care services
  • Dementia care
  • Care for people with learning disabilities
  • Nursing care
  • Intermediate care
  • Respite care
  • Mental frailty
  • Physical disabilities
  • Behavioural problems
  • Terminal illness
  • Our scheme is best suited to care for:
  • People who need minimal help
  • People who need moderate help
  • People who need a high level of help

Eligibility / Admission

User profile
  • 60 is the lower age limits for new residents
  • We cater for people with no/low level care needs
  • We are aiming at a mixed care levels population
  • Admission criteria are similar to residential care
  • Residents will not need to move except to hospital
  • The scheme is intended or specially suited to a specific religious, ethnic, profession or other group
  • The scheme is restricted to a specific group
Applicants must:
  • Be self-funders
  • Be on state benefits
  • Have local connections
  • Have a housing needs assessment
  • Have a community care assessment
  • Have a risk assessment
  • Have a health assessment
  • Have minimum housing support need
  • Have minimum personal care need
  • Have less than a maximum personal care need
For couples, both partners must:
  • Have minimum housing support need
  • Have minimum personal care need
We accept people with:
  • Visual impairment
  • Deafness
  • Urinary incontinence
  • Faecal incontinence
We would normally accept people with:
  • Memory problems - moderate
  • Memory problems - severe
  • Challenging behaviour - disruptive
  • Challenging behaviour - physically violent
  • Mobility problems - frame
  • Mobility problems - wheelchair
  • Mobility problems - bedfast
  • Wandering problems - inside home
  • Wandering problems - outside home

Management / costs

  • Compared to our other schemes, this one is:
    • Popular
    • Average
    • Not so popular
    • Slow to let/sell
  • There is a tenants/residents association
  • Residents are involved in running the scheme through: all make comments
Housing staff
  • Resident scheme manager
  • Non-resident manager
  • Housing staff on duty:
    • part time
    • normal hours
    • 24 hours
    • 7 days
Care staff
  • Site-based care staff
  • On-site care staff 24/7
Staff facilities
  • Manager's office
  • Care staff office
  • Staff overnight room with en-suite
  • Staff rest room with kitchenette
  • Staff locker and changing room
  • Main catering kitchen
Average new let rents excluding all charges:
1 bedroom £79.00 per week
2 bedroom £96.00 per week
Rents updated: 01/01/1970
Prices updated: 01/01/1970

Info updated: 05/11/2020   Update info


Check with MHA - none notified to EAC - Advertise vacancies / sales.

Residents' views

A number of residents have taken part in the EAC National Housing for Older People Awards, or used the EAC Residents Consultation Service (RCS); they have given top marks to this scheme for:
Care services
Staff role and interaction
ARCO: The manager of this facility is a member of Associated Retirement Community Operators (ARCO), the main body representing the retirement community sector the UK.
National Care Forum: The organisation that runs this care home is a member of the National Care Forum, whose mission is to promote the benefits of the not-for-profit model of care services provision.
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