Capel Court

Extra care housing / Close care housing
Capel Crescent, Pillgwenlly, Newport, Gwent, NP20 2FG
Capel Crescent, Pillgwenlly, Newport, Gwent, NP20 2FG

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Manager's Description

"Open since August 2007, Capel Court Extra Care scheme allows frail older people to live independently in their own self-contained apartment with access to a home care service who are permanently based..." Show more "Open since August 2007, Capel Court Extra Care scheme allows frail older people to live independently in their own self-contained apartment with access to a home care service who are permanently based on site. The rent and service charge include provision of a daily midday meal and cleaning of flats.
For further information about Capel Court or the services we offer to older people, please contact Capel Court on 01633 252916 or email patricia.pringle@linc-cymru.co.uk" Show less

Main Facts

Extra care housing / Close care housing
40 flats. Built in 2007. Sizes 1 bedroom, 2 bedroom.
Extra Care scheme with on-site care staff (24 hours / 7 days), Non-resident management staff and Careline alarm service
Lift, Lounge, Laundry, Guest facilities, Garden, Activities room, Shop, Hairdressing salon, Assisted bathing facility
Whole site accessible by wheelchair.
Regular social activities include: Regular Concert Evenings, Bingo, Day Trips, Coffee Mornings, organised by tenants and staff.
Tenure(s): Rent (social landlord)

Info updated: 15/10/2014   Update info

Availability

Check with Linc-Cymru Housing Association - none notified to EAC - Advertise vacancies / sales.

Residents' views

A number of residents have taken part in the EAC National Housing for Older People Awards, or used the EAC Residents Consultation Service (RCS); they have given top marks to this scheme for:
Quality of the building and facilities
Quality of the garden
Staff role and interaction

Comments made in nominations for the EAC National Housing for Older People Awards

"so welcoming - a home from home!"
Made by a visitor in 2019

"Tenants enjoy living here and there is plenty of opportunity to join in with all the activities arranged by Linc. it is a pleasant building and at pr..." Show more
"Tenants enjoy living here and there is plenty of opportunity to join in with all the activities arranged by Linc. it is a pleasant building and at present it is being decorated with the input of tenants and staff. Its a pleasure to come into work." Show less

Made by a staff member in 2019

"Capel Court is an inspiration to every one , everybody there are so friendly and helpful and do their best to make the tenants lives as happy and comf..." Show more
"Capel Court is an inspiration to every one , everybody there are so friendly and helpful and do their best to make the tenants lives as happy and comfortable as possible and make it a real home from home as at the end of the day it is their home." Show less

Made by a staff member in 2019

"it is always such a lovely place to work.
the linc staff and also the care staff always work well together in good partnership.
Tenants are always ha..." Show more
"it is always such a lovely place to work.
the linc staff and also the care staff always work well together in good partnership.
Tenants are always happy and they like to join in anything that may be going on. " Show less

Made by a staff member in 2019

"Capel Court is a wonderful extra care scheme, which gives tenants the independence they want while also having staff on site when help is needed. From..." Show more
"Capel Court is a wonderful extra care scheme, which gives tenants the independence they want while also having staff on site when help is needed. From tenants, families to staff, we are a big community under one roof. " Show less

Made by a staff member in 2019

"Capel Court has such a homely feel when i visit my nan. The staff, tenants and other familes are so friendly. My nan is very happy here and it gives u..." Show more
"Capel Court has such a homely feel when i visit my nan. The staff, tenants and other familes are so friendly. My nan is very happy here and it gives us piece of mind that she is safe, and she has a pendant in emergency. " Show less

Made by a visitor in 2019

"Capel court is a fantastic scheme, after 10 years we've just had a new refurbishment although it didnt need one! Its accessable to all things needed e..." Show more
"Capel court is a fantastic scheme, after 10 years we've just had a new refurbishment although it didnt need one! Its accessable to all things needed e.g doctors, dentists, shops etc! the local pharmacy even runs a shop twice a week!" Show less

Made by a staff member in 2019

"Capel Court is a brilliant place to work. We are like one big community between staff, tenants, visitors and families.
We have a shop, hairdressers et..." Show more
"Capel Court is a brilliant place to work. We are like one big community between staff, tenants, visitors and families.
We have a shop, hairdressers etc onsite what more could you want!" Show less

Made by a staff member in 2019

"Caring staff, clean & bright environment, good food, varied entertainment. Excellent facilities eg hairdresser. Support when needed, along with indepe..." Show more
"Caring staff, clean & bright environment, good food, varied entertainment. Excellent facilities eg hairdresser. Support when needed, along with independence." Show less

Made by a resident in 2017

"All tenants appear very happy living here and say that they feel their needs are met. The building is very well maintained and it looks immaculate. Al..." Show more
"All tenants appear very happy living here and say that they feel their needs are met. The building is very well maintained and it looks immaculate. All staff treats the tenants as individuals and respected their beliefs and opinions." Show less

Made by a resident in 2017

"Lovely atmosphere with fantastic hard-working staff always willing to help."
Made by a resident in 2017

"The whole scheme is excellent, safe and secure. The facilities are extremely good. The tenants/residents are very happy. The staff are extremely frien..." Show more
"The whole scheme is excellent, safe and secure. The facilities are extremely good. The tenants/residents are very happy. The staff are extremely friendly and more than happy to help." Show less

Made by a resident in 2017

"All the flats are adaptable for everyone's needs. All staff are friendly - and thye tenants. It's clean and tidy and very secure."
Made by a resident in 2017

"Very pleasant staff. Kept really clean throughout building. Meals always nice. Good relationship with residents and staff."
Made by a resident in 2017

"Warm and all staff are thoughtful and helpful. When not well, attention was immediate. Meals excellent, with friendly service from all staff."
Made by a resident in 2017

"Secure - safe - purpose built to meet all needs - choices - promote independence - services - meals - care - shop - activities - services on site if u..." Show more
"Secure - safe - purpose built to meet all needs - choices - promote independence - services - meals - care - shop - activities - services on site if unable to go out - hairdresser - beauty - excercises - clean - excellent staff - make friends in a small community." Show less

Made by a resident in 2017

"Capel Court provides me with a feeling of security not only from the building but from the top quality care, 24hrs a day. That is paramount to myself ..." Show more
"Capel Court provides me with a feeling of security not only from the building but from the top quality care, 24hrs a day. That is paramount to myself and my husband. Also being part of a community and not feeling isolated." Show less

Made by a resident in 2017

"I feel safe and don't have to go out. Everything is here. Flats are nice and comfortable."
Made by a resident in 2017

"Security, comfortable, supported living, lovely food and staff. Enjoy still living independently, but with staff and support."
Made by a resident in 2017

"Comfortable, clean, good food in nice surroundings. Enables me to be as independent as possible."
Made by a resident in 2017

"Good accommodation with easy access to all areas. Accommodation/food services outstanding. All needs covered and given with a smile."
Made by a resident in 2017

"Love living in Capel Court. My husband was happy here, the treatment was great. Very happy; this is my home. I feel safe and go out when I want to. Al..." Show more
"Love living in Capel Court. My husband was happy here, the treatment was great. Very happy; this is my home. I feel safe and go out when I want to. Always someone there when I'm not well." Show less

Made by a resident in 2017

"The staff and food are really good."
Made by a resident in 2017

"I feel secure here. Services on site are ideal. Main meal is excellent and I don't feel alone anymore. I've got the freedom to come and go."
Made by a resident in 2017

"Been here 7 years and very happy. We are looked after well by all the staff. Have made good friends here. Happy with how quick repairs are completed. ..." Show more
"Been here 7 years and very happy. We are looked after well by all the staff. Have made good friends here. Happy with how quick repairs are completed. All staff are caring and helpful." Show less

Made by a resident in 2017

"The home is very comfortable. If I should feel unwell, carers are always available to help. Food is excellent."
Made by a resident in 2017

"I like living here because of the friends I have met here. The staff are all good to me and very helpful. The manager is also very good and is always ..." Show more
"I like living here because of the friends I have met here. The staff are all good to me and very helpful. The manager is also very good and is always around when you need some help. I also like the fact that I can come and go and please as I please." Show less

Made by a resident in 2017

"I like it here. Happy with staff, who are very helpful. Love the way the building is done and enjoy the entertainment that is put on."
Made by a resident in 2017

"It is a place that is so friendly. Staff go out of their way for you. So cosy to live here."
Made by a resident in 2017

"I like living here because of the activities they hold for us to take part in. I like the fact that care staff are around 24/7 if you need them. I als..." Show more
"I like living here because of the activities they hold for us to take part in. I like the fact that care staff are around 24/7 if you need them. I also feel part of a community where I have made friends." Show less

Made by a resident in 2017

"I like the location and I like that I can go as I please. The menu of food is a good variety."
Made by a resident in 2017

"We like living here because we are able to come and go as you please, which we do as we like walking. We also like the fact that you recieve one cooke..." Show more
"We like living here because we are able to come and go as you please, which we do as we like walking. We also like the fact that you recieve one cooked meal a day from the scheme which we always enjoy." Show less

Made by a resident in 2017

"Indor markets; clothes and shoe sales; entertainment; food; always warm; walking around the garden; very spacious; hairdressing and anils; shop. Carer..." Show more
"Indor markets; clothes and shoe sales; entertainment; food; always warm; walking around the garden; very spacious; hairdressing and anils; shop. Carers are amazing and it is an amazing place to be." Show less

Made by a resident in 2017

"I love working at Capel Court. It is a lovely independent living accommodation for the elderly with staff on site 24 hours a day. Tenants feel safe an..." Show more
"I love working at Capel Court. It is a lovely independent living accommodation for the elderly with staff on site 24 hours a day. Tenants feel safe and valued by all the staff who work here. It is nice that two different companies (Link and Newport HomeCare) work in partnership to make a safe environment for the elderly." Show less

Made by a staff member in 2017

"Residents are looked after 100%. Staff friendly, caring. Secure services provided on site, i.e. entertainment activities, a shop, hairdresser, beautic..." Show more
"Residents are looked after 100%. Staff friendly, caring. Secure services provided on site, i.e. entertainment activities, a shop, hairdresser, beautician. Manager friendly and boosts residents' morale. Highly recommended." Show less

Made by a resident in 2017

"It is very supportive of my uncle. Meets the needs of all his requirements. First class service."
Made by a visitor in 2017

"On behalf of the s/w district nursing team we feel the complex is very clean and tidy and things are run efficiently. Care staff inform us of changes ..." Show more
"On behalf of the s/w district nursing team we feel the complex is very clean and tidy and things are run efficiently. Care staff inform us of changes regularly." Show less

Made by a staff member in 2017

"The accommodation, food and grounds are very well maintained, but above that the staff all "go the extra mile" and are always helpful and considerate ..." Show more
"The accommodation, food and grounds are very well maintained, but above that the staff all "go the extra mile" and are always helpful and considerate and compassionate." Show less

Made by a resident in 2017

"Capel Court is a purpose built, independent living building where tenants have their own flats; a safe and happy environment where they are safe and h..." Show more
"Capel Court is a purpose built, independent living building where tenants have their own flats; a safe and happy environment where they are safe and have all of their major needs under one roof which is a safe place where they can meet people and relax, with many activities on hand, including a hairdresser, shop and entertainment." Show less

Made by a resident in 2017

"All residents enjoy living here. All have their own independent living, enjoying friendships they have formed over the years. They enjoy lots of enter..." Show more
"All residents enjoy living here. All have their own independent living, enjoying friendships they have formed over the years. They enjoy lots of entertainment and days out provided." Show less

Made by a resident in 2017

"I have always lived in Pill area, but over the years I have seen some changes in the area. But it is safe in Capel Court where I work. All our residen..." Show more
"I have always lived in Pill area, but over the years I have seen some changes in the area. But it is safe in Capel Court where I work. All our residents are kept safe and well." Show less

Made by a staff member in 2017

"Although not being in a very desireable area, Capel Court has a very close small community. Within the building all the facilities are under one secur..." Show more
"Although not being in a very desireable area, Capel Court has a very close small community. Within the building all the facilities are under one secure roof i.e. hairdressers, small shop,cooked meals everyday plus regular entertainment. A very clean and friendly environment." Show less

Made by a resident in 2017

"The tenants have a safe and caring community, even when no family are around. There's always someone to talk to and the staff are brilliant!"
Made by a resident in 2017

"The residents live in individual flats; they can go out when they want. They have regular outings, and entertainments. All the services provided! Desp..." Show more
"The residents live in individual flats; they can go out when they want. They have regular outings, and entertainments. All the services provided! Despite the area, the residents feel safe and all enjoy living here. Excellent living conditions." Show less

Made by a resident in 2017

"Security - feel safe. Staff good. Services good - i.e. meals and cleaning. Like the idea that I am free to do what I want with choices."
Made by a resident in 2017
National Housing for Older People Awards
National commended award winner
in the EAC Housing for Older People Awards 2017.
Category: Housing-with-care 36-41 units.
Sponsor: .
Memberships
ERoSH: The organisation that manages this scheme is a member of ERoSH, the national consortium for sheltered and retirement housing.
National Care Forum: The organisation that runs this care home is a member of the National Care Forum, whose mission is to promote the benefits of the not-for-profit model of care services provision.
RNIB Visibly Better: This scheme has achieved the RNIB Visibly Better accreditation for inclusive design
Street view
Map view