Walfinch Sutton Coldfield provides a comprehensive range of home care services designed to support older adults, people with disabilities, and those recovering from illness or hospital stays. The service focuses on promoting independence, wellbeing, and safety in the client’s own home. Key features include:

• Live-in care: Full-time carers stay in the client’s home to provide 24/7 support.

• Personal care at home (registered): Assistance with bathing, dressing, toileting, and medication management.

• Nursing care at home (registered): For clients who require medical or clinical support, including post-hospital recovery.

• Intermediate / after hospital care: Short-term support to help clients regain independence following discharge from hospital.

• Support for carers / relief care / respite care: Temporary care services to give family carers a break.

• Dementia care: Specialized care tailored to individuals living with dementia, including day-to-day support and cognitive engagement.

• Emotional support & advocacy: Carers provide companionship, emotional support, and assistance navigating care options.

• Older adults and seniors – people who need support to remain independent in their own homes.

• Individuals recovering from illness or hospital stays – providing intermediate or post-hospital care to help regain independence.

• People with disabilities or chronic health conditions – personal care.

• People living with dementia – offering tailored care, memory support, and daily living assistance.

• Family carers – providing respite care or relief support so unpaid carers can take a break.

Hourly visiting care: Starting from £30 depending on level of care and complexity of needs.

• Live-in care: Starting from £225+ per day (around £1,575+ per week) for 24/7 live-in support. 

The simplest way to start is by getting in touch with the Sutton Coldfield team. You can:

• Call: 07983 130 310 to speak with a member of the local care team about your needs and begin the process.

• Email: suttoncoldfield@walfinch.com to request information, ask about care options, or arrange an assessment.

The team will talk with you about your situation and explain what services match your needs.

Walfinch Sutton Coldfield offers a free care assessment — either:

• In person at your home, or

• Online/over the phone

1. Initial Contact

• A member of the Sutton Coldfield team will respond via phone or email to discuss your enquiry.

• They may ask preliminary questions about care needs, daily routines, and preferences.

2. Free Care Assessment

• The service arranges a personalised care assessment, usually in your home, to understand your needs in detail.

• During the assessment, they will discuss:

  • Health and medical requirements

  • Daily activities and support needed

  • Personal preferences and lifestyle

  • Any cultural, religious, or language considerations

• The assessment helps the team create a tailored care plan.

3. Care Plan Proposal

• After the assessment, you will receive a proposed care plan detailing:

  • Type of care (live-in, hourly visits, nursing support, dementia care, respite care)

  • Number of hours and schedule

  • Assigned carer(s) where possible

  • Costs and payment options

4. Discussion & Agreement

• The applicant (or family) can review, ask questions, and request adjustments to the care plan.

• The plan is finalised once both parties agree, ensuring it meets needs and preferences.

5. Care Begins

• Care can usually start quickly, sometimes within 24–48 hours, depending on availability.

• Carers are matched to the client, considering experience, training, and personal compatibility.

6. Ongoing Review

• The care plan is regularly reviewed to adapt to any changes in health, lifestyle, or preferences.

• Applicants can request updates or additional support at any time.

• Person-Centred Approach: Walfinch Sutton Coldfield focuses on tailoring care to the individual, respecting personal routines, preferences, cultural or religious needs, and lifestyle choices. Every care plan is customised to promote independence and quality of life.

• Highly Trained Staff: All carers are professionally trained and registered where required. They receive ongoing training in areas such as dementia care, safe handling, and safeguarding.

• Flexible Services: The service offers short-term, long-term, and emergency care, including hourly visits, live-in care, respite, and post-hospital support. This ensures clients receive exactly the level of support they need, when they need it.

• Dementia and Specialist Care: Specialised services are available for clients with dementia, physical disabilities, or complex health needs, providing both practical and emotional support.

• Family Support: Walfinch also supports family carers through respite care and guidance, helping relieve pressure while maintaining high-quality care for loved ones.

• Community-Focused: The service encourages social interaction, companionship, and mental wellbeing, helping clients stay connected to their community and maintain independence.

• Safety and Wellbeing First: All care is delivered with a focus on safety, dignity, and wellbeing, including medication management, fall prevention, and health monitoring.

• Responsive and Accessible: Applicants can contact the branch directly by phone, email, or in person, and care can often start quickly after assessment.